Maven Car Sharing

Most Recent Comments

• June 2020 by Jeremy M.
  This update is for the Maven Owner Team. Thank you for what you provided during this services run. You guys are amazing.
• February 2020 by Tiera M.
  I rented a car(Chevy Malibu) through Maven Drive LLC reservation #cca6870 on 2/15/20 @1100am scheduled to end at 2/18/20 @ 0930am. On 2/17/20@8:50, the vehicle shut down while I was attempting to exit a parking lot. I attempted to log on to my Maven app without success. The first time I spoke with a Maven associate, I was informed it was a technical issue/ or something wrong with the app connecting to the vehicle. After waiting for about 1 hr, reached back to several associates. I was informed that my account was suspended. After several phone calls, I finally spoke with Mary(supervisor), who informed me under Section 2.4."We reserve the right to suspend or remove you from Maven Car Sharing in our sole discretion, including but not limited to our discovery of your non-compliance with the foregoing eligibility requirements." Mary refused to verbally provide me with a specifoc reason for the account suspension OR provide me with that information in writing. Mary also informed me I would not receive any refund. In my opinion, is unlawful and unethical due to me not receiving the full use of the rental that I paid for($103.08). Mary refused to answer any further questions ans disconnected the call. I was left stranded and without a vehicle that I lawfully paid for. I'm requesting a full refund of this day's rental-2/17 of $103.08 and a lyft ride of $6.65 and Amtrak $32.
• February 2020 by Paul M.
  Maven is the worst carsharing. I would warn everyone to stay away from them. the app sucks, customer service is the worst - one obtuse agent told me I was complaining too much. showed up 3 times and my reserved car wasn't there. they overcharged me when they were in error. bottom line they're amateur, very unprofessional. STAY AWAY!!
• October 2019 by Asjah B.
  Maven has left me feeling like the company doesn't value its hard working customers. After attempting purchasing a car form Maven they send me an email saying that my Membership and account will be permanently deactivated. They never stated why and took funds out of my account. This has been a stressful and horrifying day because of Maven. I called them and even busted them but no one has been able to help me.
• August 2019 by Juan M.
  Rented for Maven gig for a month. Car had some mechanical problems called them at 9pm Monday. Car was out till Tuesday 6pm. They won't give me anything. And the hrs are different than what they display, it's a shitty company. Won't deal with it again, the prices went up $150 a week what a joke.
• July 2019 by Jordan S.
  EDIT:SUCH UNFAIR TREATMENT OF CUSTOMERS!I've been in a dispute with Maven for months because a rental costing almost $1,000 had been paid but they were saying that it hadn't. I sent them photographic proof (my bank statement) showing that it'd been paid. I was told that it'd be looked into. SIX WEEKS later I emailed them and nothing had been done. Fast forward another 2 weeks, I received an email saying that my account was being closed and I was no longer entitled to hire Maven vehicles.So this is how they resolve complaints? They just close customer accounts despite the fact that Maven are the ones who screwed up?!DO NOT associate yourselves with MavenAfter my negative experience I thought I'd give Maven a second chance considering that what happened with the previous customer not returning the car wasn't Maven's fault.I've heard from another Maven Australian customer that they were 2 hours late returning their Maven vehicle and then on their journey to return the vehicle to the drop off point they got pulled over by the police and surprise surprise the car had been reported stollen DESPITE THE FACT THAT THE CUSTOMER HAD CALLED MAVEN AND NOTIFIED THEM THAT THEY WOULD BE RETURNING THE CAR A FEW HOURS LATE. If you're late returning a maven vehicle you'll be sure to have the cops knocking on your door which I just think is pathetic. Making false reports to police all because they're paranoid that someone's going to steal their cars?! How about a courtesy call to the customer to either remind them that their booking has ended, acknowledging that unforeseen things happen and not everyone's on time returning vehicles or at the very least NOT TREATING YOUR CUSTOMERS LIKE DAMN CRIMINALS!!! The conclusion I've come to is that either their system is malfunctioning beyond anything I've seen before or they're trying to get away with overcharging people.I gave Maven the benefit of the doubt and gave them a second chance but it's just been one f*ck around after another.
• June 2019 by Suleman A.
  Cars smell really bad. I have rented from multiple locations in Soma and almost every car has this issue. The fleet is also aging very badly. Most cars I get to book now are 2017 models with 30K+ mileage. Same issues as everyone else. Not up-to mark customer service, got locked out couple of times because car would refuse to start. Eventually got working but the app is super glitchy. I have complained a few times and given honest reviews after my ride in the survey but no response or anything. Planning to move to Zipcar for my short term rentals. Just applied for their membership.
• June 2019 by Melonie R.
  Customer service is ridiculous and their eligibility criteria is nonsensical. Looking at previous reviews now I guess I'm fortunate that my application was rejected. Talk about your small blessings.
• June 2019 by Tai S.
  Surprise, surprise! Yet another 1 star review, which will likely get the same canned response from the business owner and go ignored with no resolution. Save yourself the trouble, do not use this company.Nothing about their customer service will change, it's just apart of their culture and DNA until Maven leadership and upper management decide it's important or cares enough to change, which as you can tell by the other reviews over time and just the overall trend, this company will never and can't live up to the bare minimum customer standards of this day and age. If they haven't turned it around by now, we have to accept that they just never will!Background: I have been using Maven Gig for almost a year now. They are expensive, but there's not many other options. The employees at the Hub seem knowledgeable and helpful, however the former team has all left due to issues with the company.Issues: 1. They have raised the prices 2 times within 6 months. The first time they raised the prices they failed to tell their customers in advance. They just automatically charged higher rates without informing the customer. Now after the second price hike, we're paying almost over $300 / week!2. Their customer service line is horrible! They can't do anything to help the customer except deflect customer issues. They lied to me on more than 3 occasions and are not professional. In fact they look down at you, even lecture, about past due invoices that were immediately paid! Ive spoken to a few of their managers/supervisors who say yes, they understand they aren't giving good customer service, and completely ignore providing any solutions, waiting for me to hang up frustrated with no resolution at all.Overall:Cars are filthy! They don't clean them, they just turn them around once returned and allow the next customer to use. They expect the previous driver to return as is or clean, but what if they don't? No penalty given to that driver and they simply allow the next customer to receive a car in horrible condition. Customer service line is horrible, not helpful, not trained on basic knowledge of Maven Gig, etc. Worst company I've dealt with! I've even filed a formal complaint with BBB. DO NOT USE.
• June 2019 by Janet T.
  This seemed like a great way to travel when we stayed in San Francisco. The plan was to pick up a cra go visit Muir Woods, see all the beautiful redwoods, drop the car back in SF and jump on the train to the airport. Booked for 7 hrs to give us time to drive and see some of the coastline. Unlocked the car from the app.. great .. no key in the car . Called Maven.. they said you can only use the app and blue tooth to get in and out of the car and to start it. This was no use to us as we were going into a National Park.. no cell service, no WI FI .. booking the car was useless and a waste of money . We found a shuttle bus service near to the park, which we confirmed had cell phone service and we were able to park the car there. ( which we could have got a local bus to for $5) We caught the bus back to the car after seeing the forest which was amazing! The car needed to be back by 6pm. At 5.28pm my navigation system was telling me that there was an incident ahead which would put me at returning the car at 6.09pm. I called an explained ( as I was driving over the Golden Gate Bridge what my dilema was . I could not extend the time by 10 mins, had to do a full hour. She could not do it for me she said, and a late fee was $50ph .. The clock was ticking and I finaly pulled over after crossing the bridge and extended the time for 1 extra hour at 5.56pm. I found the customer service lady Erica very unhelpful.. she said this happens all the time with their cars , with people taking them on scenic trips and not being able to get back into them . I dread to think what the cost would be to call a tow truck, and all the late fees. This has not been a great experience with Mavern. This was meant to be a "Bucket List" trip for my husband who suffers from severe Tinnitus and Deafness. The car was clean and had a full tank of gas.. but it was brand new , with just over 2,000 miles on the clock . I still feel very let down and disappointed with the whole Maven experience . I will not be in a rush to use them again, or recommend them .
• April 2019 by Jeremiah M.
  Do NOT use Maven Car & Ride Sharing App! I'm Jeremy Mitchell, the founder of ToolboxPros. I used the service for 15 days and last night while driving, I got off the freeway around 2:00 AM due to fatigued driving. I called the Maven 24-hour line and told them, "I have my family in the vehicle and I can't drive anymore, that I'm exhausted" He told me that I'm going to be late for my dropoff time, that I will be interfering with another drivers reservation and the vehicle will be out of service. He then asked how long I need to rest. I told him for 4 hours. He said OK, call back at 7 AM and they will remove my block and that I would receive $50 an hour late fees and other penalties. I explained to him that I'm not risking my family's life or mine, to meet a deadline. And that I've spent almost $2000 on my Maven. I woke up at 7 AM and my account is now suspended? And the Maven is locked with all of our luggage and my children's diapers, clothes, etc? This is insane! I called and they said over and over, we're sorry for the inconvenience. They told me that a field operator will be contacting me and it's now 9:30 AM and no call. There is no protocol in place for my situation! And for some reason, they have deleted my account and we cannot retrieve our luggage. And we're in a small town and 30 miles away from a car rental agency! Stay away from this platform. I've logged into this yelp and they have 1-star ratings and I can see why!
• April 2019 by A K.
  I have used other car services like zipcar or just regular car renting companies. I would never use Maven again and wish I saw these yelp reviews first.First I had many issues getting INTO the car--the app is really glitchy and basically figured out with the help of the Maven representative that I need to restart my phone whenever I want to get in or out of the car. This took a while to figure out, cutting 15 min into my time when I was late for an event.Then the car smelled like dog pee. There were no other cars available in the time I needed near me so I had to take the car. For an ALL DAY rental.When I called to complain they offered 20% off my next ride but I will not be using them again. I'm still trying to get a discount for having to ride in a dirty car.
• April 2019 by Maxx B.
  Maven has camera's in each vehicle, 2 video cameras recording into the vehicle & the road. The device is also recording audio. There was no warning about this on the app. I called Maven and they gave me a very long explanation, saying Maven is recording everything including audio for Maven to analyze & store forever at their discretion. Also they told me that if you cover the camera up, they will cancel your membership, and said they will end your reservation early, even if you are in the middle of no where, then they will charge you for the vehicle to be towed. Horrible company, never using you people again!! Worst experience ever
• March 2019 by Betty A.
  Terrible, received a bill for $750 they tried to charge me....I rented a car for 1 hour...yes 1 hour in my life with them, customer service don't have idea and is rude and completely incompetent, I received a call from a blocked number, the guy threatened me that I damaged the car (what?) there is valet parking where I picked up the car, they stole my identity and tried to open a credit card with my information, ( I know this because they use the only info I gave to THEM! ) ...tried to charge my credit card witch has a limit of course several times from $800 going down to $140 in one day, bank showed me and canceled every single transaction.STAY AWAY FROM THEM!! MAVEN SUCKS!
• February 2019 by Joseph B.
  UPDATE on 27 February 2019 (previous review follows in case this one overwrites the old one):I know, I know. I'm a serious CHUMP for trying Maven again given my original scathing review. However, it was my most 'liked' review which suggests that people found it useful so I have to do my due diligence and add additional information to warn people off of the MAVEN (dis)service. (womp womp)Today I was in a mad rush and decided I needed a car so I tried to use Maven again since there was one a couple blocks away. I fired up the app, and reserved the car for "right now" (which was around 9:30ish in the morning). I booked it until 12:30pm and proceeded to the car. Found the car. Tried to log in. Couldn't. The app said I booked it for 10:30am. At this point there are 2 unused MAVENs in the parkade. I tried to reset the start time in the app, but this is not a function that is available. I called MAVEN customer service to ask if they could start the rental immediately on their end since I was at the car and needed it NOW and that I would pay for any added time. They said they don't have access to the app on their end so couldn't do anything and that I would have to wait until 5-8 minutes before my rental time to be able to access the car. They said if I wanted to start the rental immediately I would have to cancel my current reservation and redo it. I asked if they would charge me for cancelling. They said, probably. Total garbage of a process and completely lacking in user-centricity or empathy, but I needed a car ASAP so I cancelled the reservation. I attempt to redo the reservation - but the app won't allow me to rent either car until 10:30am as the default option.So basically, when I initially tried to rent the car and selected "Right Now" as my start time, the app defaulted to 10:30 am because there is no other option. Then customer service told me I had to cancel and retry. I did all this, but in the end was charged for a rental that I didn't use because I cancelled it, but then couldn't redo the rental for the time I needed because the app defaulted to 10:30am!So instead, I had to go rent one at Thrifty across the street. SAD when a traditional car rental agency is more useful than a ride share app. Talk about a massive failure. I got my invoice for the rental via email which says, "If you have any questions about your reservation, please email us at [email protected]". Naturally, I wanted the charges reversed, but that email address is disabled and invalid. Moral of the story? NEVER EVER USE MAVEN and if you have used them, don't give them a second chance. They clearly don't give a damn about the customer experience based on the horrible user experience from the app, but from a service design and delivery standpoint, it's an exercise in frustration as you'll only get the run around from the call centre, which is not connected to the app, and then there is no infrastructure in place for "members services" when problems arise. AVOID unless you hate yourself and a glutton for punishment. I admit in a moment of weakness and desperation I opted to try MAVEN again, but as former U.S. President George W. Bush once said, ""There's an old saying in Tennessee -- I know it's in Texas, probably in Tennessee -- that says, fool me once, shame on -- shame on you. Fool me -- you can't get fooled again."Original Review: The worst car share service imaginable. The last time I rented from them a few months ago the cars was completely missing from the spot. Had to call customer service and run around a parkade chasing the sound of a blaring horn to find a dirty car with almost no gas and was late for a meeting as a result. Fast forward to today, reserved a car, found the car, but the app doesn't work. customer service told me I had to redownload the app and then go through more troubleshooting. I told her I am late for a meeting