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January 2022 by Theresa S.
This is the best check cashing store in the whole Bay Area. Usually, when I go in here, a sweet girl by the name of Earica helps me. She is always so pleasant to talk to, in a good mood, and has something nice to say to me EVERY TIME I come in. I look forward to going in to this establishment to get my money orders now. I will not go to anywhere else. If you want an extremely great experience at a check cashing place, come here. It really out does the competition with friendliness and cleanliness. Come in and see Earica, she will make your day!!!
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October 2021 by Charles A.
The posted hours are 9AM - 7 PM Mon to Fri and 9AM -6 PM on Sat. I was there several times at 6:30 PM and the Store was CLOSED. I saw several ANGRY Customers drive away in disgust. I drove to their Competitor California Cechk Cashing and they were open as posted until 7PM. THIS IS HOW TO LOSE A CUSTOMER.
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May 2021 by Nicole G.
WARNING! This place completes fraudulent transactions. (I guess there might be more foot traffic with my complaint) If victimized report to BBB! Do not give them your personal information. This place should be shut down!! How do these places stay open? #ridiculous
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June 2020 by David H.
TERRIBLE TERRIBLE Customer Service, the one employee working today was absolutely the rudest and meanest person not only to me but everyone even in line. Yelling and threatening customers because she had to deal with us on her own. Even when I arrived to simply cash a check, the doors were locked tight, I had to bang on the door to get her attention cause 4 people were outside with me. I had to get in line 4 times before getting what I needed cause she was pushing everyone out so she didn't have to deal with us. I never got what I needed and will never go back. Ive been going there for years to cash checks and was always out quick but I had to get back in line multiple times. Im not doing that again. Idk who was working today but you hired the wrong person to work there. I never leave alot of reviews but I know corporate reads these and hope you change what's going on there.
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December 2019 by Carol Sue R.
I don't know about other locations but this location on San Pablo has been taken over by a new company, as of November 2019. Check-cashing places and payday loans are generally to be avoided but the ladies who used to work at this Ace were really nice. They have all been replaced by new workers and by a manager who has a very harsh way of speaking. No pleases or thank yous and just overall rudeness. When you're paying so much for financial services, the least they can do is to speak gently and respectfully to you.
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November 2019 by Ramiro Edward M.
Racist black woman. She lied saying she couldn't find information of federal income for me.I brought a letter from Social Security. I went to Fruitvale and was help by a professional Latina. I was helped right away.
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August 2019 by Biyu W.
Worst service I ever seen before. That cashier take my money and Embud didn't receive anything and shut my water off. Then I come and cashier reject to answer any of my question and leave before it close.
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April 2019 by DeMareé A.
This place was super convenient and I was out of there pretty quick when I needed to get a payday loan. However, the reason they're getting five stars is because of the customer service I received. It was such a heavenly experience(thanks Heavyn). just remember that it's in West Oakland and People might be getting jumped outside, but you can still get your cash loan from ACE!
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May 2018 by Malik W.
Worse Experience ever, I'll go to the other check cashing in markets st inside the plaza by KFC, they're the best at what they do, fast and reliable and honest.