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April 2024 by 24Noni 24Gooch
This is the second time I’ve needed storage space and I came back because of my great experience previously. Now I’m at a different location and happily getting the same professional empathetic support, I am sure Extra Space will be my choice for years to come
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March 2024 by Edith Torres
Clean, accessible, so eadyvyo process! Great staff and support.
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March 2024 by David Lansky
Good deal on car parking. And great, friendly customer service
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September 2023 by Whitney Turner-Virag
This place SUCKS !!! We moved in and 1.5 months later they changed their hours of access.. they decreased the hours you can enter / access unit from 10 pm to 7 pm ( the contract I signed allowed access to my unit till 10 pm). Then the next month they raised my rent by $$$$100$$$$$. Less access plus a higher rate @@@@@ perfect recipe for unhappy clients.. their security also sucks ?)
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September 2023 by Amy P.
This place is infested with rodents and has been all year. I've thrown away countless items I've had stored because the rodents ate them, peed on them or pooped on them.
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July 2023 by Taylor Allen
FACILITY IS NOT SAFE. DO NOT RENT HERE. It is next to a long homeless encampment. The area has many drug users, desperate individuals and scrappers. I've seen the gate left wide open twice. Sometimes people scoot though without signing in. The lock the facility provides you is the only type you can use, and the lock is poor quality. Units are not alarmed. My unit had a small hole in the wall at the top. After I moved in, a couple weeks later they reduced the access hours from 10pm to 7pm. Facility is often dirty. I'm a 5'11 male and weigh 180lbs, I'm strong and physically able. Even I felt very unsafe at the facility. I moved out so I could keep my stuff somewhere safe. The area feels like a zombie apocalypse sort of vibe. Survival like. If you are female, don't even consider renting here, you could be hurt or worse. Not a great experience. I dislike leaving a bad review, but the facility needs significant improvement. My recommendation would be hiring full time security guards. Based on the current state of the facility, I would say: DO NOT RENT HERE, IT IS NOT SAFE.
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July 2023 by Mathew Lazarus
STUFF GOT STOLEN - DO NOT RENT.They called me 4 days later and will do nothing to make it better.I left a review and they gave me their generic call center line and no one called me back.Extremely high risk to rent here.Avoid at all costs.
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July 2023 by Alex Montes
Just rented a space. Starting moving stuff tomorrow. So far on-site customer service has been very efficient and pleasant. Will update this review in a month or so.Update: Great service all the way to the last day.
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July 2023 by Mathew L.
DO NOT RENT HERE - Our storage unit was robbed and they refused to cover the items or help us with anything. This is an extremely unprofessional and irresponsible storage place. I'm on the phone with Isaac their site manager and he did nothing for us. And the district manager was out of office. You are warned not to store here. If I could give negative 5 reviews I would.
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June 2023 by Marki Bolanos
KENYA was amazing. She made my move in easy as possible! She answered all my questions. She needs a raise!
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June 2023 by Nth Truth
Iliana was extremely friendly, patient, detail oriented and kind. Enjoyed speaking with & learning the dos and don’ts of entering and leaving at nights. Carlos too was helpful & kind and cheerfully drive me to see the various empty units so I can choose a location I like. Overall great customer service. Location was convenient and place very clean. I’d would recommend this place although I heard access time has been cut back? That is something to think about if you need to access after work.
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May 2023 by Iphone G.
The service I received was just outstanding the lady at the desk Kenya had nothing but a positive attitude the entire time helping my stress of getting a storage space for the first time. 10/10 would recommend if your looking for a good storage spot!
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May 2023 by Michael H.
This is regarding vehicle storage/parking. The lady here was very friendly and very helpful, but I simply couldn't leave my vehicle here. It's not a safe location and the fence wasn't very secure. I decided I wasn't comfortable even leaving it overnight, much less storing it there long-term. It may be better than leaving it on the street, but not by much. The people working there are great though!
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April 2023 by Gabrielle Lafitte
DO NOT RENT STORAGE HERE!!!Just rented my storage space today and not impressed at all. I’ve had storage in oakland for decades and these are the things I took issue with:- I wasn’t shown the unit they never walked me to it. Just showed me a map.- the unit was not clean. Has spider webs coming down from the ceiling and white chalk all over the walls.- tried to load something into the unit and got white powder all over me.- the two people working at the front desk had no idea of the “status of the unit” and didn’t know what the white substance was. Hmmm….- and when I walked back to let them know about the unit no one even went to look at what I was talking about.Honestly just not that impressed with the work ethic and customer service here.Update - The following day:I called 1-888-storage and was routed right back to the person who didn’t help me the first time.Whoever responded to my review didn’t actually plan on helping. Just wanted to make sure their comment was posted.
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March 2023 by flying -fortune
Management was nice, but upon asking further questions it was clear she was new and doing her best. The site is pretty exposed, and every time I visited another car tailgated me. There is no further security besides the small lock on your gate. It's not possible to add a second spot. Scanning past reviews, I'm not surprised there were break-ins in the past. I did not feel comfortable to keep my stuff here. Moving to a more secure site was only marginally more expensive.
