Otto Frei is a jewelry supply company known for its exceptional customer service and support. Many customers, including makers from abroad, appreciate the knowledgeable and friendly assistance provided by the team, particularly in navigating the often complex decisions involved in jewelry making. Unlike other suppliers that operate mainly through websites, Otto Frei offers personalized help that makes customers feel as if they are shopping in a physical store, where team members understand the intricacies of the craft. Customers have noted that even when issues arise, the customer service team responds quickly and effectively, ensuring a smooth resolution. This level of care has led many to choose Otto Frei as their primary resource for jewelry supplies, moving away from competitors that lack the same level of expertise and support. Overall, Otto Frei stands out for its commitment to helping customers with their specific needs, making it a preferred choice for jewelers seeking quality products and reliable assistance.
I’ve been a customer of Otto Frei for a while now, and their service and product selection continue to impress me. They carry a wide range of high-quality tools and supplies for jewelers. Our steamer had an issue recently and they were able to get a parts overnight.
February 2025
Shipment was very fast. I ordered 24 gauge pure silver wire, which was hard to find nearby. I was not sure if this store existed because I never heard of it, but surely the shipment was fast and the product arrived securely packaged and labeled. I'm glad I found the shop seeming to have a lot of items in stock.
December 2023
I ordered some wire and it came in a timely manner I even contacted them beforehand and they answered my questions
