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March 2024 by Madison S.
I definitely recommend coming here for repairs! Deborah Simmons was extremely helpful and fixed my necklace for free. The customer service here was wonderful and I will definitely be back. Very kind people!
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January 2024 by Silvia S.
Went to Pavé this morning to inquire about resizing a ring that was passed on from my dad ( 20 years ago) to my son who is now 22. Cynthia helped us and answered all questions we had about preserving the details of the ring. She was absolutely amazing. Super knowledgeable, kind and patient. I felt listened and cared for. Not pressed or rushed. Gave great opinions. I will definitely be back to have other services done. Top notch customer service.
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January 2024 by Ted R.
Whether it's for my Mom or my boo, Pavé is my go-to for the most exquisite jewelry. They offer great advice and gorgeous pieces, including the collection of founder Michael Endlich. 40 years a jeweler, his nature-inspired designs delight the eye. I've only been to this location in Oakland. There's also one in Berkeley. In theory, you could order online. But who does that with jewelry?
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December 2023 by Simeon D.
Deborah and Yas are the best. They were able to make a quick repair on my wife's engagement ring right before we left on honeymoon. Will visit them again for when looking for another special piece!
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October 2023 by Jessica F.
I had a great experience at Pavé yesterday. I walked in with a necklace in need of repair; Myles Ryan greeted me warmly at the door and said that he would take a look. He patiently examined the necklace and set to work. Ten minutes later, my necklace was intact and Myles refused any payment. Wait, what? How generous and kind. Also worth mentioning is Pavé's non-judgmental atmosphere. This is a high-end jewelry shop filled with beautiful pieces, including Myles' gorgeous work. However, Myles repaired my brass necklace with care, just as if it were made of gold. Thanks, Myles!
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October 2023 by Stephanie D.
I came into Pavé with a ring that I wanted to resize. I knew of the shop and its expertise because a friend of mine worked here ~10 years ago and always sang its praises. Getting that process started was easy and I'll pick it up in a few weeks. I happened to also be in the market for a wedding band stack to go with my amazing engagement ring and wanted to see about trying some bands on just for the sake of knowing what I like. Cynthia was available (I just walked in!), and she was absolutely lovely. I can't speak highly enough of her. She was gentle, kind, honest, and at no point did I feel like she was there to "sell" me something - she was there to help me learn about what spoke to me and what this process meant to me. Throughout the entire experience, we got to have meaningful conversation, and it felt like I was sitting with a friend. She pulled pieces that were beautiful and was patient with me while we tried on ~20 different bands in different orders and narrowed everything down to what I feel is the absolute perfect set for me. I did not go in expecting to find my wedding stack, but I am SO glad that I did! The bands are gorgeous, and I know their quality and craftsmanship are top tier - something that was important to me. I left not only having selected my forever jewelry, but also having had a really memorable afternoon spending time with Cynthia. I would highly recommend this place for anyone interested in more than a "jewelry buying" experience.
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October 2023 by Jensen Fitzgerald
I recently had the pleasure of visiting Pavé to purchase a custom engagement ring, and I cannot say enough about the exceptional experience I had there. From the moment I stepped into the charming boutique, I knew I was in for something special.Cynthia made the entire process an absolute delight. Her warm smile and genuine enthusiasm for her craft immediately put me at ease. She took the time to listen to my ideas, preferences, and the story behind our relationship, ensuring that the ring would be a true reflection of our love.What truly sets Cynthia apart is her remarkable skill and attention to detail. She meticulously guided me through the design process, offering expert advice and creative suggestions that I hadn't even considered. Her passion for creating one-of-a-kind pieces of jewelry is palpable, and it's clear that she pours her heart and soul into every project.The level of craftsmanship displayed in the final product left me speechless. The custom engagement ring Cynthia crafted for us was nothing short of breathtaking. It perfectly encapsulated everything I had envisioned, down to the tiniest details. The sparkle of the diamond, the intricacy of the setting, and the overall design were beyond my wildest dreams.Throughout the entire journey, Cynthia kept me updated on the progress of the ring, making me feel like a valued part of the process. Her communication and professionalism were top-notch, ensuring that I felt confident and comfortable every step of the way.Thank you, Cynthia, for making this experience so memorable and for creating a symbol of our love that will be cherished for a lifetime. I couldn't be happier, and I wholeheartedly recommend Pavé anyone in search of exceptional craftsmanship and a personal touch.
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October 2023 by Teresa Chin
I had a truly wonderful experience with Cynthia, who stuck with me through four appointments searching for the right 10th anniversary ring. No matter how I came in — in a rush in sweat pants, near closing time, with two energetic kids in tow, or by myself — she treated me with the same respect. I never felt judged, even if I asked to try something on for the fifth time. She listened to me, was kind to my family, and never pressured me. In the end, I chose a unique and personally meaningful ring that I absolutely love and will become an heirloom piece. There are many wonderful jewelry stores here in East Bay and I went to them all. Pave had the highest quality pieces, most expertise, and the best customer service. Thank you!
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October 2023 by Polly Lockman
I’ve been coming here for years to either create or re-create and it’s always been a terrific experience. I am not a fancy pants person but I am treated with care, respect, and I love working with them to help create something unique for me. Always a delight to be able to do something creative and fun at Pavé.
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September 2023 by Hazel L.
I came here yesterday to get my watch strap adjusted. I called beforehand and spoke with Myles. He is very professional and real nice. The store is really nice with lots of beautiful jewelry pieces. I felt safe going there. They kept their door locked and they have a security guard by the door. I highly recommend this place to shop for gifts or for yourself. They even do jewelry repair like ring sizing and other stuff.
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September 2023 by Savanah R.
I recently got a watch as a gift and needed it to take a couple of links off, I talked on the phone with Myles Ryan and he was so kind! I went to the store the same day and he was able to resize my watch for me in less than 5 minutes, it was a pleasant and quick experience.
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September 2023 by Bonnie S.
I'm only writing about a recent repair experience. Eight years ago, I had a great experience with Pavé. But a few days ago, I took in an antique garnet ring surrounded by diamonds because I could feel that one or more of the prongs was bent. The saleswoman looked at the ring carefully and told me that all 13 of the prongs needed to be replaced. In fact, she advised removing the garnet, which had been glued in, which would require extra work so as not to turn the diamonds brown. I didn't want that done, but replacing all the prongs would cost $675 before tax. I thanked her and said I would see if Mr. Kim in Oakland could give me a better price. Mr. Kim said that while some of the tips of the prongs were missing, they could still hold the diamonds and he would make sure that they were secure. Only one prong needed replacement. To do that, and clean and buff the ring, he would charge $40. It was ready in 4 hours. If money means nothing to you, you can go to Pavé for jewelry repairs, but personally, I will always go back to Kim's Jewelry and Watch Repair on Broadway in Oakland. The ring looks great and if more work is needed (probably won't be if I just don't wear it during yoga and gardening!), I can bring it back to him.
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August 2023 by Louise Gallegos
I had my mother's rings after she passed away. They weren't my style, but I couldn't bare to sell them. I took the jewelry to pave and Myles helped me create a new ring with the metal and diamonds from my mom's ring; something to fit my style. He nailed it! Spot on. I love my new ring that fits my personality, but has my mother incorporated in the ring itself. Everytime I look at the ring, I thing of my mom ?Thank you Myles and Pave!
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August 2023 by Ally and Stellios
Cindy guided us through the entire process. Cindy drew stunning sketches from images we found online and our description. Next, they made a wax cast that I could try on. The wax cast was an essential step that helped me feel confident about how the ring would look on my finger. Cindy and the team were very patient and professional with us as we gave feedback and refined our design. After we finalized the design, the rings were made in about a week and came in a lovely box right in time for our wedding.Cindy was a tremendous and patient teacher, and we love the final product! Thanks, Cindy!
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August 2023 by Sarina Eastman
Erica was super helpful in assisting us in getting our wedding rings engraved as well as my Grandather’s bracelet (a family heirloom from the early 1940’s). The clasp had broken and Erica understood the story and significance of the history. She helped find a clasp that looked vintage and even had them burnish it so it looked from the same time period. Excellent work, beautiful care for detail, we are so happy to have done business with them and will return. Thank you, Pavé, for helping make our wedding special.
