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February 2024 by Irene C.
I couldn't find the Dove Real Shampoo for the longest time in the shampoo aisle so this girl asked the manager to help me find it. He looked it up and it was actually in the clearance aisle. He happily led the way! The manager was super nice!
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February 2024 by Amanda J
Horrible pharmacy experience, had an order for pain medicine called in for an acute injury. I tried the pharmacy hours following the dr appointment to confirm when it would be ready. The call would continue to go to the manager of the pharmacy’s voicemail. I tried the store who advised the pharmacy is very busy. I went and waited in a 40 minute line to be told my Rx would need another hour, a time I cannot come back for due to childcare. Don’t make your customers wait hours then 40 min in line to begin working on an order. What a crappy experience, I would not recommend this pharmacy for anything.
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February 2024 by Betsy Lalli
Just switched to Rite Aid from CVS and its so much better! The pharmacist is so nice and helpful and the staff is too. Thank you!
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February 2024 by Whitney Ng, OD
Great friendly staff and pharmacist!
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January 2024 by Martin Putnam
This pharmacy does not have its act together. They message you to say your prescription is ready. You arrive and they say it is not ready. You say, « it must be ready. You messaged me that it was ready! » Then, half the time they say, « It’s really not ready. We don’t control the notification system.”. The other half of the time, they say, “You’re right. It is ready after all.” This is all said without embarrassment, as though this were a normal way to run a business. Avoid at all costs.m
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January 2024 by Martin P.
This is the worst excuse for a pharmacy imaginable. They text to say the prescription is ready when it isn't. Or the pharmacist at the window says the prescription isn't ready when it turns out (after you insist that they double-check) that it is ready. Website doesn't work or gives bad information. Staff that doesn't care about their negligent service. Urgently needed medications that aren't ready when needed despite promises that they will be. Customers milling around at window hoping to get priority over those who step away. Go to CVS instead.
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January 2024 by Katie F.
Love this pharmacy - responsive and compassionate staff and best selection of products in the store's massive footprint. No idea why people give this one low stars - always satisfied here.
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November 2023 by Alex Tiberi
Staff decided to close early and didn’t update hours online nor did they post a sign outside. I can understand this if you’re a retail store or restaurant, but when you sell medical supplies and over-the-counter medication this can seriously hinder someone’s health and well-being.
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October 2023 by Sonia Albrecht
My prescriptions are on automatic refill but they have never once refilled them. They have only answered their phone once in the at least a dozen times I've called and never check their voicemail, so the only way to get prescriptions is to trek to the store itself twice for each pickup (once to remind them to fill it and once to pick it up). When they said their system wasn't reminding them to refill my medications they refused to try to figure out why it was happening so that they could fix it. They just expected me to accept that it would never work. They even refused to fill a medication that would leave me bedridden if I missed a dose by the time it ran out after I was forced to make the trip to remind them the day before it ran out. They insist this is because of some vaccination thing going on and is only temporary, but in my 2 decades at the Davis Rite Aid they never once had this problem even in the depths of Covid. Vaccinations are regular thing for pharmacies, so even if it is temporary, being non-functional for over a month like this because a new vaccination has come out is unacceptable.
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October 2023 by Costa J.
I have been a Montclair customer and resident for many years. There is little I can offer that is positive, about the Pharmacy (not the overall store), but I'll try to be constructive. I think check-out is efficient, self-checkout is useful, and the cashiers try to be friendly, prompt, and helpful, but they have no meaningful way to influence the unresponsiveness of their pharmacy colleagues. And the critical nature of prescriptions versus discretionary shopping for retail products suggests that service success - is effective at the wrong end of the "food chain". Perhaps I need to clarify why I still use the store. Location and insurance make other options unattractive - yes, it's a bit of a hostage relationship unfortunately. Specific pharmacy dysfunction includes (1) routine vaccine appointments that, despite being on file for decades (yes, decades) run into frequent insurance delays - on insurance that hasn't changed (!) - because they enter my name incorrectly, or back to front (2) waiting 40+ minutes for a scheduled appointment and patiently watching pharmacists and technicians skillfully evade eye contact, to avoid status updates (3) a flawed online system that unevenly permits - or prevents - an option to mitigate pharmacy delays by having prescriptions home-delivered (4) having to follow up with the pharmacy - not the other way around - on missed fulfilment of timely-requested refills - with astonishingly vague responses, (thoughtfully?) worded to be...meaningless and un-actionable..."we will get back to you" (when informed that they didn't, so now the refill is overdue), "we are working on it" (when asked for a specific date).
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October 2023 by Jackson Lester
This Rite Aid is clean and the staff is generally friendly, but getting medication at the pharmacy has been a major challenge. They mostly don't answer the phone, before their inbox was full they didn't respond to voicemail, and so the only way I'm able to fill a prescription is by stopping by and waiting in line multiple times, once to get in their queue, and then again to pickup the prescription.And once I'm there, they are all very helpful and pleasant to interact with, but despite that this is theoretically the most convenient option for me, I've found myself looking for a new pharmacy.
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September 2023 by V J
My husband was given the completely wrong vaccine. We visited this place to receive the Hepatitis B vaccination required for immigration paperwork. We showed the doctor's handwritten prescription and even wrote the name of the disease to be vaccinated against on a separate paper they provided us. The staff member double and triple checked the name of the vaccination right before administering the injection.Shockingly, they gave him the meningococcal B vaccination instead! At first, we thought it was a mere documentation error, so we called them to correct it. However, the woman who administered the vaccine confirmed that she indeed gave the wrong one and never even apologized! This sort of mistake could have been lethal.This place is unsafe for vaccinations. There have been cases where the wrong vaccines resulted in fatal consequences, especially in infants.++The manager called me after complaint filed. Then he commented like racist. He apologized with excuses, ok for that. Then he told us “it is great for being in America so you can file complaint like this, in some countries it is not even possible to do so right?” The implication behind the comment is rude and racist. Does he think all the other countries outside of US having low standards of medical system and inferior? I cannot believe this is happening in 2023.
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September 2023 by kirsten m.
NO one answers the phone to the pharmacy. Tried calling the main number three times, a woman answers and then IMMEDIATELY says hellohellohello? Like she can't hear me, doesn't even wait for anyone to respond and then hangs up. This happened three times. She clearly has her act down pat.
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August 2023 by Matthew G.
I have been a customer of this Rite Aid pharmacy for 12 years now, literally filling hundreds of prescriptions over the years, for myself (hypertension), my mother (Alzheimer's), my father (Parkinson's) and my partner (HIV), so I have a big data pool to draw upon. I had an epiphany the other night when I went to pick up a prescription that had been called in the day before (not that day, but the day before) and was told as I am told every single time I go to pick up a prescription 'It's not ready' which is typically followed by 'come back in 30 minutes' but since it was 8:50pm, was followed by 'come back tomorrow.' To say I was annoyed was an understatement. I felt the same negative emotions that I always feel when I go to this Rite Aid, feelings that quite frankly could have triggered this crappy review of their service at any time over the last 12 years. 'It's not ready come back in 30 minutes' should be their marketing tag line, except that probably wouldn't gain them many customers. But at least it would be honest. Because as I mentioned, not once in 12 years have they had a prescription ready for me when I went in to pick it up. Hundreds of prescriptions. Not once. If you're a Rite Aid customer and you are reading this and no doubt nodding your head in obvious agreement, you know what I'm talking about. It's annoying. It's not customer focused. It's unprofessional. So why then do we put up with it? Well, for one, they are the only pharmacy for miles in any direction (if you don't count the dark, unwelcoming CVS across the street that I'm pretty sure has a poltergeist so no one ever goes there). No, this Rite Aid is the only game in town for all of the aging denizens of the 94611 postal code. It's either put up with their lousy service or drive to Berkeley to get your prescriptions filled, which isn't that far really, but seems outrageous for some reason. That reason is there should be a competently run pharmacy operating in the village given the number of people who rely upon getting life saving medications in our neighborhood everyday. 'Incompetent' seems harsh. They probably have more customers than they can service. A high class problem to have as they say. But it's still a problem, one easily solved by adding more staff. Which would be a problem I guess because the pharmacy is wedged into a shoe box space in a store with SO MUCH square footage and filled with SO MUCH useless merchandise (when have you gone to Rite Aid looking for Brittany Spears new perfume is all I have to say about that). Maybe they could expand the pharmacy so you could add staff and provide the kind of customer service you would get in any developed nation, rather than the Bosnia-Hertzegovina level of service they provide now. Of course that won't happen until there is a financial imperative to do something. So I propose we give them one. The next time you are told 'not ready yet, come back in 30 minutes' make a commitment, as I have today, to never fill another prescription there again. If enough of you read this and act on my suggestion, we could see change within a year. Maybe Rite Aid will focus on their pharmacy and improving their crappy service. Maybe corporate will close the location altogether. Maybe a new Walgreens replaces the closed Rite Aid or a professionally run neighborhood pharmacy will open with nary a drop of perfume in the place. Just pills and efficient, competent service. It's a classic fairy tale! Once upon a time, evil pharmacy provides crap service to the kingdom. Charming but slightly bitchy customer/Prince writes about it on social media. Post goes viral throughout the kingdom. Citizens of the kingdom stop patronizing evil fire breathing Pharmacy. It becomes uncompetitive, and is closed by evil pharmacy's parent company. Competent pharmacy replaces them. Everyone lives happily ever after because they are finally getting their life saving medications without a soul dea
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August 2023 by Shaunika G.
Love this store! But if you want a hassle free shopping experience than for the love of all that's Good in life avoid Brian! Is rude, condescending, and arrogant! He acts as if he owns the place. He questions who's rewards number your using and becomes so engrossed is being petty with others that he cannot completely do his job! I had to tell him to help a lady 75-80 use the self check out Register as I was being rung up for a large order! Instead of his own professionalism and common sense being used I THE CUSTOMER HAD TO TELL HIM TO PAY LESS ATTENTION TO BE AND MY ORDER AND HELP THE ELDERLY WOMAN WHO CLEARLY COULDNT USE IT ON HER OWN! And his response was oh yea and then he proceeded to help the lady! I'm very glad too because it would have been unfair to make her wait.
