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March 2024 by Michelle B.
Running errands. Planned 2 hours. 75% of this time was in the checkout line. No other errands could be done. Poor cashiers! They must get so many annoyed customers. Stop understaffing this store! Realized when I got to the car that I forgot the whiskey I came for because you aren't allowed to put it in your cart but have to ask for it from the cashier. Which is either good or very sad because this checkout line made me need a drink.
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February 2024 by Anthony L.
It's a Safeway. For us on vacation here seemed clean , fair prices good selection etc. staff seems good
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February 2024 by Mohammed A.
Horrible horrible. Store hours says 2 am but I arrived a hour early and it's not even open. Also it's hella dirty everywhere.
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February 2024 by Masala1
This is the best Safeway in the Bay Area
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February 2024 by Jimmy N.
Takes 15 minutes to get anything locked, which half the store is, wasted an hour, terrible
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January 2024 by Joshua McCann
They always have what I'm looking for, and with a 5% Berkeley student discount, it is UNBEATABLE!
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January 2024 by Gentry Smith
This Safewayis always clean, and the checkout people are very friendly, cool, and patient.
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January 2024 by Deanna Odle
Very nice Safeway in Brentwood..
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December 2023 by Michael S.
You must ask to use the rest room, although the pharmacy is reasonably efficient and they do have fresh fruit cups of mixed berries etc.
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December 2023 by Tristan Rocheleau
Cattle gates on all doors. You want to buy shampoo? Better wait for an employee to unlock it. Be prepared to waste a lot of time for their 'security' measures.Avoid this store.
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December 2023 by johnfromberkeley h.
To the corporate manager reading this review: the team at the store is amazing. They work so hard, they are so friendly, and they are a pleasure. Thank you to all the hard-working employees. That's about the only good thing I can say about about this store. Safeway prices can be outrageous. I went in there to pick up an over-the-counter medicine, and it was 2.5 times more expensive than target. Because it's small, they're all is out of things, especially sales things. And, they carry far less variety than some of the larger stores. Waiting for a sandwich can take forever... Not because the people in the deli aren't working as fast as they can. There just aren't a lot of them. No matter what I do, I can't get their digital coupons to sync with my Safeway account. I've tried calling their online support, working with the customers in the store, but if I clip even a single digital coupon, I know that I am going to need to wait at a register for help. It won't just work. and regular prices are so high, digital coupons are the best reason to come into the store. Finally, this is not the store's fault, but I have never had more unresponsive online customer service. Half the time, my suggestions aren't even understood, and they never seemed to be passed on to the store.
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December 2023 by michael simmons
The best. Great customer service with a smile ??. The clerk even helped me with coupons.
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December 2023 by Said Benane
The new policy about alcohol it’s wrong. Safeway cashier have to ask the ID only for the person who’s buying alcohol not the group of people if they come together ( if you go with your kids to do shopping they will ID the whole family) it’s a joke . Guys you need to follow the state laws.
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December 2023 by Ciara A
The new security measures are too much, but what really is frustrating is that 3 times I have come here to get something from the pharmacy area that’s locked. I pressed the button to have an employee come unlock it and no one ever came, every time. This store also never has enough checkstands open. Self checkout is great but if you need help or approval at self checkout, good luck. There aren’t always employees there to help you. Then, you have to scan your receipt at self checkout in order to leave. Everything takes so much longer at this store now.
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November 2023 by P. I.
Great Safeway. Well run. Not like the one on pleasant valley and Broadway, where the executive staff of Safeway, make four employees run the entire store, while 100 people are waiting to get checked out.Not fair to the employees.The employees are great?Safeway, listen. Stop short staffing these stores to make money. We know whose fault it is and it's not the workers there.This store on college avenue, on the other hand being about 1/4 the size, had six check out people working to keep things flowing.Kudos to Safeway workers!Thumbs down to Safeway managerial executive management or whoever's responsible in their ivory towers. Boo!
