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January 2023 by Brad Collins
If your credit scores and income qualify you for an auto loan, and they approve the auto loan, you then have the performance task of making them feel good about you. The most inappropriate financing experience in my life. NFCU to the rescue! So grateful not to be paying my hard earned dollar to them. Pro tip: if your underwriter is not willing to tell you her last name or her supervisor’s name… do not trust her with your money! Stay away from this unethical absurd place.
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December 2022 by Queen ;-;princess
Outstanding service and very professional and courteous staff always
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November 2022 by Trung P.
I bought a car back in July 2022 and financed it with SeaWest credit Union. At the time, I showed the dealership proof of insurance and updated my insurance policy to include the new car since day 1. Seawest now claimed I didn't insure the car and bought a second insurance policy without my permission. Now I'm stuck with an unwanted and unnecessary second insurance policy that costs $7009 in premium. I would like to bring attention of how Seawest colluded with their insurance company to steal $7009 worth of premium from their members.
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April 2022 by Walkin Man
Samiya and Ruth were super helpful and provided outstanding customer service.They went out of their way to provide useful information that gave me a lot of insight in how I wanted to do my banking.They also were super accommodating and were nothing but kind. 10/10
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October 2020 by Mike VanHorn
Awful service. I am/was a member since mid 80's but quality of service at SeaWest now is absolutely dreadful. I've been trying to close my account for months now and the reps there still haven't been able to get this done. Departments can't or won't communicate with each other or with their customers. Calls and letters to SeaWest always lead to dead ends.
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July 2020 by Thanh Huynh
Rating the credit union overall not by branch. Got a car loan through them and rates were great. Getting the loan was super easy but it has to be the most frustrating experience to just pay my bill. First, they generated the loan 6 days before my first due date. No problem, I have already set aside the money. The loan information can't be given over the phone, sure.. privacy, I get that too. We finally got our member number and account number in the mail 3 days before our payment (on a Friday).. we create an online account and figured out the only way to pay the loan was to transfer money from the savings account to the loan. There is no seawest where we live so it had to be transferred from an external account. So we called in and spoke to someone in the loan department who basically repeated after me like a parrot. "yes your loan was opened a few days ago, oh yeah your due date was yesterday but it was Sunday, yeah you can just transfer from the savings account.. oh but it takes days for the money to transfer but you can pay by mail by check... that should be here in two weeks. so your options are to basically be late because we don't have capabilities to pay by phone". its 2020... there should be an option to pay directly from a checking account or even by phone...
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January 2020 by Scott
I have had a savings account and at least for car loans through Sea West Federal credit Union. I've always been pleased with the service. It's a simple banking institution, and the staff are fast and friendly.I only wish they did not charge an exorbitant ATM usage fee for their on-base ATM 4 non sea west accounts.
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December 2019 by Scott Humphrey
I have had a savings account and at least for car loans through Sea West Federal credit Union. I've always been pleased with the service. It's a simple banking institution, and the staff are fast and friendly.
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August 2019 by Barbara H.
This has been my banking institution since 1975. I have never had a problem with my accounts. The service providers are always helpful. Recently I refinanced my home and the loan officer, Ms. Ilhem A Rachedi was more than professional. She is now a friend. Sea West has financed four cars, two home loans and all other banking services. They even financed one of my cars overseas. Sea West is fantastic.
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May 2018 by Saffron S.
This has to be the worst credit union ever. Please don't be fooled. They treat their members like third class citizens. The manager Michael Kenny is the most unprofessional and snarky person ever. Beware of this place. There are credit unions that actually care for their members.
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June 2017 by Mark Charbonneau
Great customer service. Been a member since 1981 and never had a problem.
