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October 2023 by Don W.
I thought all shipping options may not be great to begin with, but with Seven Seas not even honoring the insurance to pay for the damages, this represents a new low.My order / route: Shipped personal articles from Asia to USA for family relocation- INSURANCE: even PREMIUM insurance option does NOT actually pay for the damages unless Seven Seas are shown clear damages to the outer boxes, even when all boxes are marked FRAGILE but was clearly thrown around causing said damages. I wrapped a wooden box with a blanket and packing materials to put inside the cardboard shipping box, and the wooden box inside still fell apart, and they won't pay for this. CONSTRUCTIVE FEEDBACK: Should not provide Premium Insurance as an option if it's not Premium.- DEALING WITH DAMAGES: somewhat expected with so many different handlers in between, boxes aren't handled with care and we ended up with some broken glasses etc. CONSTRUCTIVE FEEDBACK: Seven Seas should select intermediaries more carefully.- SHIPPING TIME: more than DOUBLED TRANSIT TIME, with the quotation states 37-45 days for transit, when in reality exactly 80 calendar days from pickup date to delivery of all boxes; that's over 200% margin of error. Before I selected Seven Seas I asked them twice how good is the 37-45 days estimate and whether that means I should get the boxes by certain date range on the calendar, and they would say yes; with my actual experience now, I find that to be a gross misrepresentation. CONSTRUCTIVE FEEDBACK: Give honest representation of shipping time.- COMMUNICATIONS (or general lack of): yes, there are system email updates, but I still had to chase multiple times for whenever the process is "stuck", such as when the shipments are on the vessel but missed they estimated arrival date, they only replied me after I emailed them TWICE. Seven Seas did not even provide tracking for UPS (last mile delivery) until after UPS had already showed up to deliver the first batch of boxes. CONSTRUCTIVE FEEDBACK: Train your agents to be proactive in communications especially when there are missed deadlines, and incorporate needed tracking numbers such as UPS into your system.- SHIPPING FORMS: the red flag that came too late for me, as they contacted me four separate times in the span of over a week, to tell me I had to make various changes to the insurance form that weren't indicated on their instructions. (and of course they say this caused more delays even though it's their issue) Had there been a person or team that actually reviewed documents competently in one sitting, there would be no need to contact me four separate times for all the changes on one single form. CONSTRUCTIVE FEEDBACK: Train your team to review with a simple form with care and provide timely updates.- SELF PACKING: for similar pricing, other companies send their teams to do the packing. I selected Seven Seas because I thought they would ship faster. They did NOT even provide enough bubble wrap to protect all the fragile goods, and asked me to purchased more on my own (which I'm glad I did), since at least my heavily wrapped dinnerware sets are in one piece. CONSTRUCTIVE FEEDBACK: Customers are shipping things they care about (otherwise why ship them) so Seven Seas should care about packing and shipping too, to provide enough packing material like bubble wrap.- CALL CENTER: Most of the call center agents in the Asia time-zone who handled my order are well-trained and friendly, despite it was them who provided the misrepresentation of the shipping time. CONSTRUCTIVE FEEDBACK: Either build the internal processes to be more understandable to your agents or train them to be honest about estimates, as to not misrepresent what your service can actually deliver.
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September 2023 by Legend P.
I was informed after almost 3 months after our shipment 000/465/944 from San Francisco to Malaysia, that all 5 boxes have been lost due to a fire on the ship. I was refunded the Destination Charges and a partial of Delivery Full Fees, which is 184.93 of 1006.24 that I paid, or 18%. I understand nobody anticipate the fire, but I don't understand why I it's not a full refund. As a customer, I paid seven seas to move my boxes from US to Malaysia, obviously this failed, why I still need to pay for a service that failed to do the job and caused thousands USD loss including some items of commemorative value and lots inconvenience? I know some fees go to 3rd party but that's between seven seas and 3rd party, it doesn't change the fact that I paid seven seas to do the job and seven seas failed to complete the job and I should be refunded.
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August 2023 by Vincent S.
Very disorganised service. Seven Seas were unable to complete service, as they do not provide a certificate of insurance. Refused to return deposit when they withdrew their service. Would not recommend this service.
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July 2023 by Dale C.
Great customer service until it comes yo preventing you incuring a charge. I uploaded my documents 24 hours before my boxes were picked up letting them know what I was shiping. 12 hours after my boxes are collected I receive an email to tell me I have an unacceptable item and will be charged to remove it. They had 24 hours to tell me this but were unable to and then say they are going to charge me 50gbp to remove the item when it is the failing of their customer service. Ship with another company.
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July 2023 by Alex L.
They lost one of my packages and make no active amendments. I have to call them numerous times, and the customer service only say they would try to find it, that I must wait for 4 months or so before I could receive a compensation, and eventually this lasts for a year and I'm still in the process. They don't send me an update at all if I don't make any follow-up calls or emails. Now that the insurance company they partnered with agree to compensate me, it's much lower (nearly $100 less) than the luggage value I reported, and it was me who paid the insurance in the beginning. Not mentioning everything else was really slow. The package I lost was my study notes which was invaluable to me, and I would feel sad about them for the rest of my life even if one day I finally receive the compensation. I guess to have a great experience with Seven Seas must require extraordinary luck.
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May 2023 by Jijian X.
My experience of sending luggages with Seven Seas from DC to HongKong has been nothing short of a nightmare, and I feel compelled to share my experience in hopes of preventing others from suffering a similar fate.To begin with, I was informed on the day of collection that the weight limit for each package was 13 kg, contrary to what was stated in all previous documents which indicated a limit of 30 kg. This sudden change of policy left me in a difficult situation, as I had already packed my items in accordance with the original weight limit. I was forced to find another supplier for shipping in a very limited time, causing me unnecessary stress and inconvenience.This kind of error on your part is completely unacceptable and has caused me significant inconvenience and frustration. Your company's failure to communicate accurate information regarding shipment policies is unacceptable and unprofessional. As a paying customer, I expect to receive reliable and accurate information regarding shipping policies and procedures.
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March 2023 by Kelly R.
I would give a 0 if I could. The company admitted that my package was damaged but did not mention this until I contacted them about missing items. I wonder if they would have said something if I never contacted them...About the missing items - the company will not provide explanation of what happened and are claiming the type of insurance I purchased is insufficient because I did not upgrade (although I thought I did and that is why I upgraded insurance for select items) and did not cover all items, although this was not clearly stated on the forms to do so. They pretty much took my money knowing it wouldn't cover anything at all. They have been very unhelpful. I would stay away from this company.
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February 2023 by Daniel B.
Do not use Seven Seas.Despite their "no hidden fees" guarantee there are actually hidden fees everywhere!Once they had my goods they added 39% to the volume measurements and charged me extra and then also applied an overweight fee despite assuring me that weight didn't affect the quote.When I finally received the goods I remeasured them and confirmed my original measurements were perfectly correct but Seven Seas refused to refund.This feels like a con to me!
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February 2023 by Oke A.
Save yourself money and frustration - do not use Seven Seas as your international moving company if you're in the United States. If you're in the U.S. - be advised that they don't have an office or staff here; rather, you'll be dealing with offshore customer service representatives (CSR) from Malaysia, etc.A few examples of my poor experience:Their shipping document provides a list of "Restricted Contents" however, their website has a set of "Prohibited Items" that are in conflict with what is listed in the shipping document - I now have to have a box returned at a fee to me because of their refusal to recognize their discrepancy. Each time I called in to request/confirm information, I would be given differing (conflicting) information based on who answered the phone (all of the CSRs apparently are named "Joe"). I've been sent multiple emails prompting me to go to the "Documents" tab on their website to upload documents but could never find it on your website. One CSR told me "...it's because you need Google Chrome in order to see it"...I downloaded it and still did not see it.Do yourself favor...don't trust ANY of the positive reviews for Seven Seas - chose another shipping company that is based in the U.S. that may be a bit more expensive...hard lesson learned.
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April 2015 by Bruno Alvisio
I have done my moving using Seven Seas Worldwide on April 2015. The moving was domestic between Boston MA and CA. The original quote stated that the shipment would be delivered in 11 days but it actually took 24 days, more than TWICE the time in the original quote. I repeatedly had to ask the customer service for an explanation and a partial reimbursement given that I could have used a slower service for a lower and had extra costs for unnecessary apparel that I was forced to buy for going to work to finally get an answer. Their e-mail response recognized their fault but stated: "as detailed in the terms and conditions of trading with Seven Seas Worldwide ' the Company accepts no responsibility with regard to any failure to adhere to agreed departure or arrival dates of Goods'. ". According to the company the shipping time is only an estimate. I am flexible and understand that it is not perfect and there could be an error margin of 25% / 30% (in this case would translate to +4 days) but an error of more than 100% is unacceptable.
