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December 2023 by Katie Handy
We've had a great experience so far when the Stuf storage in downtown Oakland. The remote customer service is responsive good at problem solving. Alerted us right away when we had accidentally left our unit unsecured. Sent maintenance out right away when someone had locked the new unit we were moving into. Other customers we've met their are all very nice . Not all units are equally well lit, so I'm going to reach out to customer service to see if there's anything we can do to get more light in our space.
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November 2023 by agam paradoni
Such a bad customer service, I cancel the membership with them and they charge me again for two months. It's took them one week to process my credit. They charge me 50% on the first man that was $60, and after that every month was 175, instead of 120. Not recommended at all.
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October 2023 by אגם פרדוני
Such a bad customer service, they charge me overpriced and they didn't let me cancel the membership before
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December 2022 by Samantha Rosenbaum
This location is the basement of a co-working space. Overall happy with this storage unit. It's convienent that it's tech enabled. The downside is the location doesn't have parking, only yellow and red curbs, I'd like for them to supply more dollys to move things, and the elevator shuts after a couple seconds.My stuff has been safe/clean which is most important.
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December 2022 by Don Palmigiano
The place is peaceful and accessible without a lot of people around, but its kinda hard, for me at least, to get help from customer support. That's the tradeoff for such a peaceful storage location, I'd say, since its all remotely staffed. But yea, that's kinda why I love the place. I can go whenever i need my stuff and I dont have to have a human interaction haha
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December 2022 by Neeraj Lal
Easy to access. Clean and quiet storage. With 24hour safe access.
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December 2022 by Don Palm
The place is peaceful and accessible without a lot of people around, but its kinda hard, for me at least, to get help from customer support. That's the tradeoff for such a peaceful storage location, I'd say, since its all remotely staffed. But yea, that's kinda why I love the place. I can go whenever i need my stuff and I dont have to have a human interaction haha
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November 2022 by Good Vibes
It would be nice if they actually took concerns seriously and check the property I called told them how there's no light in the hallway near my unit but they refuse to fix it and I have to use the light from my phone how inconvenient.
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October 2022 by Jay Tay
They never answer the phone and and it says black owend , how? I see no black people also the voicemail is a white lady??♀️??
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June 2022 by Andrea Di Battista Gonzalez
Accesible and easy ! Parking is difficult but it hasn’t been that big of an issue
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May 2022 by L H
Stuf is the ideal self-storage facility. The 24/7 access is incredibly convenient for me, as I am often busy during traditional working hours. I like that I can easily stop by to pick up and/or drop off whatever I need to from my storage unit whenever I want. The facility is well-protected, as you need to use the Stuf app to unlock the door into the building, and there are multiple security cameras where the units are located. Setting up my unit was very straightforward, and the Stuf team was incredibly responsive and efficient. There are dollies available to move your items if need be and the units are climate-controlled, which is especially important during these hotter summer months. I initially planned on just keeping my storage unit for a few months, but I will probably stay with Stuf for much longer just because of how much I have loved the experience.
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May 2022 by Maryanne Chamness
This facility is clean in a great location and getting in contact with Stuf staff is super easy and the representatives are very quick to respond and fix any issues that I might have. I also love that I can come and go at anytime it makes everything so much easier! Thank you guys!
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April 2022 by Nadia Khouri
Very convenient. I loved the 24/7 access and Stuf was very responsive.
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November 2021 by Natasha Kelleher
Storing at Stuf was super affordable and easy, especially with no term requirements. Deborah was extremely helpful during our onboarding call which made for a painless move-in process. I love that I can easily walk to this location (or drive if I have to move a lot of items) and access my belongings without trekking to the outskirts of the city. Their app was easy to use.
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October 2021 by Angelina G.
Pay attention to the pricing. The first month is half off so the initial price can be misleading. They have smaller units so if you need more space (I asked for a 10x10) they may offer additional spaces/units next to each other for separate pricing. I was offered 3 units for about $375/mo. That's too inconvenient and pricey for my folks. They got 4 starts for answering the phone quickly with a pleasant demeanor.
