The Mattress Guy provides a convenient and professional mattress removal service. Customers can easily book an appointment online and select their preferred pickup time, avoiding the need to wait all day. The service is reasonably priced, with clear pricing for curbside pickup and an additional fee for "White Glove" service, where the team comes into the home to retrieve the mattress. The company's customer service is described as friendly and polite, with good communication on the day of the service. While the payment process could be slightly more transparent, with some confusion around the White Glove service fee, overall customers are satisfied with the ease of booking and the efficient, hassle-free experience. Customers appreciate that the company recycles up to 75% of the mattress, making it an environmentally-friendly option for disposing of old mattresses. The Mattress Guy is a reliable and recommended service, particularly for those who are unable or unwilling to transport a mattress themselves.
