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July 2023 by christopher aquino
Really cool crew, G ran out after me after i left thinking they didn't have a shoe I was looking for in my size, i jogged a whole block to grab me. The commitment to customer service greatly appreciated
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February 2023 by Asif A.
Posting a drop on ig , letting people stand outside for 4-5 hours waiting for a shoe only to send all home after selling 4 pairs , WHACK . Backdoor all their pairs and making people go and wait , assholes i wouldve give minus stars if i could , waited 4 hours for NOTHING
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February 2023 by kristine m.
I was surprised to find out that True has a location in Oakland. I'm so glad that I don't have to go all the way to the mission to come here. The store is a lot bigger than the sf location. I liked their selection of shoes. I wish they had a little more selection for the ladies. I ended up buying a brown nike hoodie. There were some other shirts I wanted to buy for my husband but they were out of medium and large. There was one particular staff there who was really helpful and kept checking on me.
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December 2022 by Mary Y.
I am not bound to win, but I am bound to be true. I am not bound to succeed, but I am bound to live by the light that I have. I must stand with anybody that stands right, and stand with him while he is right, and part with him when he goes wrong. Abraham LincolnTired of gifting thoughtful earnest scarves hand-knit by Estonian nuns to the 20 something in your life? Uber over to True where store clerks will not judge while competently guiding you through a plethora of brilliant graphic tees and streetwear that cunningly rifts off contemporary artists and classic logos. The look of astonishment in the eyes of the 20 something when they open your gift makes it worth the trip.
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December 2022 by will hill II
The professionalism rivals the excellent customer service.... and "the apparel is nice and super unique" which I am a huge fan of. It's good to see this business raise the community dynamic to new heights.
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December 2022 by William H.
A lot of the items are pricey but seem to be of a good quality. My favorite part is they are really unique.
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December 2022 by Shawn B.
They sold me a fake pair Jordan 13's and wouldn't give me my money back. Crazy, because something told me don't go here.
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December 2022 by Peter Panino
Nice setting n awesome clothings.
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December 2022 by 2100PANCHO
The people there were nice and the cashier guy was nice 10 out of 10 definitely buying from here again ??
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October 2022 by Dr. Katie Strobe
Awesome first-time experience!! Customer service was A++ and super cool collection of Bay Area sports and local street wear. Highly recommend, a new treasure to Lakeshore.
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October 2022 by ORD OAK
Some items not priced. Then the salesperson gives a seemingly unverified guess.
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July 2022 by Anthony E.
Won't ever shop here again. They had a raffle for the privilege of buying the Jackie Robinson dunks. Their Instagram post said they would be giving out tickets from 3pm until 6pm. It didn't say anything about a limited number of tickets or first come first served. Nothing. I drove in afternoon traffic from Hayward to Oakland and arrived at 5:20pm. When I walked in the guy behind the counter completely ignored me and continued his conversation with two other guys standing next to the counter who I'm pretty sure were employees as well. I didn't want to be rude and interrupt their conversation. After they stopped talking he proceeds to start looking at his phone and obviously purposely ignoring me as I'm literally standing 2 feet in front of him. I finally start to say something and before I can he says "Oh are you here for the raffle?" I say yes. He says "We're not doing that anymore." I say but your post says until 6. It's only 5:30. (After he ignored me for the first 10 minutes I was there) He says "They should have put close to 6. We've been doing it since 3." WTF does "close to 6" even mean??? And I'm sorry you've had to work since 3, those 2 1/2 hours of handing out raffle tickets from the stool behind the counter must have really been grueling. I just got off a 10 hour shift working outside in 95 degree heat then sat in traffic all for the slight chance of being given the privilege of paying you full price for your shoes. So I wasted my time and gas which is $6.50 a gallon for nothing. THANKS! Also this isn't the first time I've had issues with bad customer service there but it certainly will be the last. With customer service like that I'm sure the landlord will be looking for new tenants in the near future. Y'all suck.
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June 2022 by Crystal A.
infinite stars!! the customer service was amazing and the staff were super helpful and kind!! will be coming everyday when I get a car and with my mom!! love the merch!! they basically have everything!!
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June 2022 by Elizabeth Rivas
I love going to true SF and True Oakland, they are always professional and amazing customers service. ?
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June 2022 by De Mauriee Ingraham (EastOakland700)
Dope store to stop by when your by the lake for nice pickups...
