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December 2023 by Denise Al Halabi LLC
Jose provides excellent, professional, and knowledgeable customer service and support for all your moving and storage needs.I highly recommend him and his exemplary service.
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December 2023 by Green AuDi LLC
Jose provides excellent, professional, and knowledgeable customer service and support for all your moving and storage needs.I highly recommend him and his exemplary service.
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October 2023 by Esthefania Chapa Espino
I had a reservation here, cancelled as soon as I drove in. The horrible customer service was the cherry on top. Just because you scream Ma'am at the top of your lungs doesn't meant you are treating customers with respect. If I could help anyone, please do not rent from this horrible human.
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July 2023 by Jorge Horna
Most ghetto, what the heck is this place uhaul? It should be closed immediately! For real, and the excons working there. Can not believe it! Will reach out to corporation!
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August 2022 by Tracy Taylor
Bad Attitudes , when You call to inform them that You are on Your way due to Traffic They tell You First come first Serve ... even though You have a Reservation number. Just Sad . These People costed Me a lot of Money, by the disregard for Reservations . It's not 1st come 1st serve when You have a Reservation, Idiot , it's called when Someone is calling to inform You that They are on Their Way with a RESERVATION YOU HONOR THE RESERVATION ! I Hope this same thing happens to the Idiot that answered the phone with the D*** talk .
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August 2022 by Kiki Chatman
I came across Jose, today, who is a representative for Uhaul. Says he has been working for Uhaul for/about 20 years. From the time I pulled into the parking lot, he started barking at me. He was quite rude and carries some funky energy. Even after I explained that I was confused by the GPS b/c they were trying to send me elsewhere, I needed to verify I was in the right place. He said ppl come all the time saying that & he doesn't have time. Did I rent a truck or not? I'm telling him I had questions about Uhaul's services & he's barking at me about if I have a truck reservation. I told him I was trying to get 1 but I needed see how it works. And he continued to go on a tangent. I let him finish & told him to have a Beautiful Day. That is when his heart softened. That is when he finally smiled and told me to have a beautiful day too. #ITSTHEENERGYFORME Not sure about who he has experienced before me or what his day was like. I sense that it's his usual behavior. Either way, it is unacceptable & he really shouldn't treat ppl like that. We all come from different walks of life. And I'm sure Jose has a few things of his own to work out, but what happened to customer service in Oakland? Does it no longer exist? It definitely does not exist at this Uhaul facility. Never again will I ever attempt to business at this location. ???♥️
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September 2021 by Adam Gubser
Brads International U-Haul provides great service. Good people vibe all around. Clear communication, clean truck, quick and easy pick up and drop off. Will head back to these locals for my next moving need.
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August 2021 by Aztlãn_Chicano_Native_World
This spot is a hole! In the wall boy Jose didn't even know how to talk right. And got Rid of my reservations for 9am. He was not even making sense when he was talking. No signs on where was the officer at. It was looking like I was in TJ Mexico. don't know how he is still open smh just make a Reservation On 54th and International blvd. Only cool part about this place he had some Raiders stuff in is lil office lol no costumes service! Go anywhere else but here seems like he is mad at the world.
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August 2021 by Don’t Trip
The gentleman (and I use that term loosely) that runs this establishment is wildly unprofessional.He tries to rush you off the phone and acts as if you’re bothering him or wasting his time to ask questions or even reschedule a reservation.Won’t use him ever again. Just reserve your trucks with confidence and professionalism at the uhaul at 5330 Internatinal blvd. the experiences will be like night and day.
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June 2021 by Monica V.
Best Uhaul rental experience I've ever had! Come rent your truck here instead of the one down the street. Jose was direct and super quick - we got our van in less than 10 minutes. Our return was also really quick as well. His Uhaul van was extremely clean and well taken care of. Don't be fooled by the outside and rent from your local east Oakland business.
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June 2021 by Dana P. Harper II
It's a Town spot with a heavy Bay vibe. However, a unit was rented to us that had a hole in the gas tank... ¡no bueno! Basically, more money was spent putting gas into it than what was paid to rent it.Y'all still my Bay connection, though. 1Love
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May 2021 by Jamar C.
Great place to rent from, the gentleman who runs this place, A1 customer service - Jamar Collins
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May 2021 by Camden R.
Super easy!! This guy is ready and helpful. Gets you in and out as quick as possible. Have used twice and will definitely be back again.
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December 2020 by Alissa B.
My experience here was great! At other places in the past I've reserved a truck and waited in line for a long time, only to discover they didn't even have a truck for me. Not here! Jose was friendly and incredibly efficient. The truck was in good condition, clean, and waiting for me when I came to get it. I was in and out in 5 minutes which made my moving day so much nicer. Jose was wearing a mask and the door to the office was left open for air flow when I went in to finish the paperwork. As you can see by the photos, this place is not fancy, but it is a neighborhood gem and provided everything I needed.
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November 2020 by John M
I'm echoing the other reviewers here. Jose is a funny, honest guy, and he had my van ready in less than 5 minutes, in addition to giving me the discounted $19.95 rate even though I rented it for 20 hours. On the final inspection, he spotted my errant wallet in the driver's door before sending me out again in less than 5 minutes. Recommended, it's just a right turn off MacArthur onto 55th Avenue from the 580, and I would use it again.