U-Haul Neighborhood Dealer offers a convenient rental experience for local moves. The staff is described as kind, understanding, and accommodating, making the rental process smooth and stress-free. However, customers have noted some hidden fees and discrepancies between the advertised daily rate and the actual total cost, which can be significantly higher due to additional charges like mileage and fuel. Despite this, the location is praised for respecting opening and closing times, having the truck ready at check-in, and providing overall great service. Customers who had a positive experience advise others to disregard negative reviews, as they may have been written by unreasonable people.
Fantastic rental experience! Needed a van for a few hours and we didn't wait at all. Very friendly and efficient. Return process was a breeze and the full charge came in a few minutes after returning. They credited since we returned early. Highly recommend!
September 2025
Very easy pickup and dropoff. Vehicle was clean and had the right amount of fuel. No odd charges upon dropoff. Worked how we wanted it to. Thank you!
August 2025
Very easy in and out there service is excellent and very convenient to Berkeley ,north Oakland and Emeryville very nice truck almost new less thousand miles the staff is very friendly and knowledgeable.
