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December 2024 by Saina Asani
One of the most unprofessional services out there. Working with them is just wasting your time, money and mental health.
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October 2024 by Nicole Pizarro
U-pack was really awesome. We did a service center to service center delivery and the staff was friendly and very professional. I shipped from eastern Canada to western US and the process was more straight forward than I assumed it would be. It was the most affordable option I could find (still not cheap) but worth it in the end.
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October 2024 by Mandana Varnoos
GREAT SATFF. ALWAYS ANSWER THE PHONE AND HELPFUL. THANK YOU.
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September 2024 by Lauren Burdick
Fantastic stress-free moving experience from Canada to California. Cost quite a bit less than other similar services. I loaded/unloaded my stuff at the service centers, everything felt very secure and all staff were very friendly and helpful. The move only took 10 days and I was able to track the trailer from city to city. My stuff arrived exactly as I had packed it. I wouldn't hesitate to recommend U-Pack to anyone moving across the border or country.
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September 2024 by Ariel Phillips
We used U-Pack for a military transfer. Out of all the companies we’ve used in the past this was the best. Easy to set up, the trailer was the perfect size, didn’t have to stress about us driving and delivery was quick. And the cost was what they said, no hidden fees. Not only that but the location of where we needed the trailer dropped off and picked up was not the easiest to maneuver but the drivers did fantastic. We will be using this company again when we transfer to our next station! Highly recommend!
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August 2024 by Aaron Kurz
Great experience. Joe at U-Pack Oakland was *phenomenal* and made everything go smoothly out there, while the price for the move itself, halfway across the country, was quite reasonable. Highly recommended!
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July 2024 by Jason B
We used Upack for a Florida to California move. The drivers, both at drop off at the “from” location and at the “to” location were polite, friendly, professional and could answer all questions we had.
Oh- most importantly- we had ZERO breakage of our property they moved. It didn’t help that I’m a master packer, but nothing was broken!
Highly recommended, and super competitive price for their top shelf service.
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February 2024 by Mrz. Brooks
Smooth process.. everything went fantastic!!!
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February 2024 by James Teixeira
Two relo-cubes ordered online and confirmed. Didn't show up on the Friday and I was driving across the country starting early Monday morning. I subsequently waited until 4 o'clock on Monday to start packing the two containers and had hotels booked each day straight through until Thursday night..... I'm now out of pocket for hotel rooms that were booked and missed. On the back end I had to keep calling in to get the cubes taken away. No problem taking my money off my credit card though. I would never use or recommend this company.
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December 2023 by Alexis Z.
While the customer seems was very satisfying the delivery was not. I received my pod one week after loading. once I opened the doors I could tell that my items had shifted immensely. As I began to remove my items it was found that my chaise couch was broken, my 55" tv shattered and my tv stand demolished. the way we packed the small pod there is no way these damages would happen naturally. it was as if the company slammed the pod on the ground and kicked it down a hill like wtf???? I am no without a tv, half a couch and tv console. over $2000 worth of merchandise. I'm sick to my stomach. the company said well it's not our fault full out the claim form. smh I'm suing.
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November 2023 by Anita C.
U-Pack has a wonderful team, excellent customer service, reliable, on time, and very courteous employees. U-Pack team, you are awesome! Thank you so much
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September 2023 by Aaron T.
We used these folks after hearing how a friend of mines brother used them twice in recent years with good success. The online videos are very helpful. One thing to note: if you hire folks to help load your trailer make sure they load to the ceiling. I hired some folks that did not do this, even after I requested it, and I ended up having to rent a uhaul trailer to take up the slack. This was a great service and I would use them again.
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September 2023 by Jono D
Never thought I'd be leaving a review for a freight/moving company yet here we are. Initially, I was disappointed because U-Pack couldn't drop the ReloCube at my starting location. However, the quote was less than half of the quote I received from Pods and U-Pack was able to deliver it to the receiving address. I arrived at the Oakland freight facility to fill a ReloCube on a Friday morning. The employee who helped me had an unbelievably positive and welcoming attitude. Seriously, one of the nicest people I've ever met. Paperwork was filled out in minutes and the loading process was efficient and streamlined. I was able to park directly in front of the ReloCube and was good to go in 15 minutes. I received constant updates and the cube arrived at my destination three days later. I picked a delivery window soon after and received a phone call from the delivery driver 30 minutes before he arrived. I had gotten a City permit to have the cube parked on the street overnight. However, the driver actually helped me unload the cube into my garage and took it away 10 minutes later. I am in disbelief over how easy U-Pack made my moving process. Fantastic service, great price, nicest employees.
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August 2023 by Martin M.
They eventually did show up with the delivery and was able to get it into a single parking space which was nice. Lots of delay on the Maryland service center side however.
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August 2023 by D K
This is a great example of a company that knows customer needs exactly and provides it. First, it is hard to estimate the space needed in advance. U-Pack gives you amazing flexibility and you pay only for the space you actually fill. This was a huge saving for me. Next, if you relocate long-distance, you need more time to prepare your old house and prepare for a long trip. U-pack gives you plenty of time. Also, plenty of time for loading/unloading, you are in no rush to pack the container properly. Couple pieces of advice. 9ft is high, your boxes on the bottom may get compressed. You may buy some studs and make some simple frame to make shelves. to protect boxes on the bottom. Second, buy some extra stripes. I used 10 and it was not enough to secure everything properly. One more -- the temperature on the top is getting hot, just consider that. Overall, everything arrived on time and undamaged (it was properly packed/secured though, took 3 days), door-to door. A+ service.
