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August 2023 by Claire B.
DR. CELESTE ALLEN is God's Angel! Truly & honestly. My kids have been seeing Dr. Allen for over 10+ years. She is attentive, caring, and truly an amazing person. They started seeing Dr. Allen when we lived in Oakland. We moved to Hercules & then Pittsburg and I still drive 30-45 minutes so they can see her. She is that good. My oldest daughter is now 23 and still sees Dr. Allen. She dreads turning 25 because she will not be able to continue as her patient. I have been holding off on writing this review because I really didn't want to share Dr. Allen but I'm realizing that others need her as well. DR. CELESTE ALLEN IS THE BEST!
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July 2023 by IncogNegro S.
Not to be rude but the front desk receptionist lady(s) are completely useless and non-helpful. Wait times are horrible. The building itself is disgusting and needs a thorough deep clean, it's truly horrifying how gross the building is. I've met multiple doctors here and I seriously don't understand how any of them are licensed professionals, it's actually scary. I've had multiple appointments cancelled last minute and not able to schedule a appointment until months after, due to mistakes on their end. If you truly love your child please look somewhere else. I don't understand how they are still operating. This review is incredibly nice considering what I truly want to say and also the fact that I don't know any of their names to call out. Will update post once I get names :)
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June 2023 by Abril G.
Both my girls go to this clinic. I feel like the Doctors here's truly care for the children that come here. They do amazing work and never leave a parent with a doubt. Everytime my kids have been sick they walk me through instructions for care and also make sure they get right the reason why your child might be sick. They are very nice people and understanding. As well as front staff everyone here is very welcoming I couldn't have chose a better clinic for my kids.
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September 2022 by Sherrie B.
My children have been coming to this clinic since they were small, now young adults. We have seen some very good doctors, nutritionist, and specialist. The pharmacist are on top of things. I am so glad I made the decision years ago to transfer my Children's health and we'll being to this facility.
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February 2022 by Olivia G.
My nightmare was turned into a pleasant reality with this hospital. My son broken his leg!! As a mom i was so scared but this hospital took such great care of him. All of the nurses, doctors, front desk receptionists, EVERYONE was so nice and so thoughtful to my child! Absolutely amazing!! Highly recommend this place and shout out to VICTOR IN ORTHOPEDICS! Roman says thank you for the best casting visit! You are all awesome
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October 2020 by Jessi J.
My toddler's X-ray technician (I don't remember his name but he had a lot of tattoos) was very friendly and made us very comfortable. She had to have more than 10 pictures taken and it went pretty smooth for her being only 2. Of course it's beyond stressful having to worry about your child's health in any situation and I'm thankful that we had such a kind person to help us.
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January 2020 by Mahkylah W.
I've been going here since a new born , they take excellent care of me . I have Dr.Lewis she's great and makes sure your in excellent condition . I definitely recommend going her and getting Dr.Lewis or Dr.chase
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December 2019 by Natasha K.
Our daughter has been a patient here for over 5 years. We're pretty happy with the clinic. It's sort of like a teaching clinic in that your child is first seen by one pediatrician but then another has to come and okay the diagnosis and the course of treatment. So your child is seen twice which makes the appointments extra long. We don't mind. I wish their asthma clinic was open more than once a week. It's open on Wednesdays only. No flex there which makes appointments tricky.
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January 2019 by Bendu G.
The clinic staff is excellent but if you need to make an appointment, check on an appointment or change an appointment, get ready to stay on the line forever. Frustrating to say the least.
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July 2018 by Carolyn H.
I recently changed my son's PCP to pediatrics in this location. Two weeks ago, my son and I came for the first time to have a well baby check.I am happy with my first visit. My son has pink eyes today(6/30/2018). I called the 24/7 nurse line and I was told to wait for 15-30min for call back. About one hour later, I got a phone call and I was told it's better to see urgent care today. I decided to walk-in. My whole experience with this clinic is awesome! Everyone is so nice, helpful and go out of their way to help me out. I am so grateful for everything you guys have done for me and my son. I met the gentleman who let me in and help me to check in, the lady sat at Desk 1, the nurse and of course Dr. Chase. You guys made my day. I appreciate it so much! I know I am in good hand!
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February 2018 by Fahm Angela S.
My son has been coming to this clinic since he was a new born I've never had a problem with canceling or making an appointment the staff there are very nice and helpful and they make it easy for to check in and the best part is they have a pharmacy inside the same building so you don't have to go anywhere else to get medicines.
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December 2017 by N O.
Doctors are great, but when I called to get information and help, they were so rude. I was trying my best to be as polite as possible and they were unhelpful and a man actually laughed at me. He clearly could tell I filled out a form with incorrectly and chose to mock me instead. A female when I asked if something could be released so I didnt have to run to fedex, acted like I was VERY STUPID for asking that and preceeded to tell me to figure it out and hung up. They didnt even have the courtesy of leaving a voicemail, so I had to guess it was them and call back multiple departments to try to find out what was wrong. They are in the "helping people" business and if they cant do that right then maybe its not the right fit. Its hard to see the quality of the nurses and doctors brought down but the administrative staff.
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April 2017 by Crystal N.
The office manager called me and apologized for what happened. She seemed very nice and tried to schedule me for an appointment. We have already been seen elsewhere. Even if we hadn't we would of felt really uncomfortable coming to an office staffed with someone so unprofessional as the secretary we originally felt with. I appreciate the apology, but ultimately I would never use this office based on what happened. I felt it was only fair to update.
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October 2016 by Dave J.
for the ER 10/29 I came in with 5yo daughter, cut foot, bleeding significantly. Finally at 530, because I was now mad, she got stitched. Shifts changed and they forgot about us. Nursing blamed Xray, Xray blamed nursing for "not telling them what was going on" I inquired about 4 times, to a team of 5 nurses sitting around smiling and chatting. So, "we were busy" is not true. Even better. I had to clean my daughters blood off the bathroom floor because they didn't, and another family needed the restroom too. We were there so long she needed anesthetic twice. We finally saw a clinician.."well, where else are you going to go?" Was her summation Update: they've asked 3x for $900 we don't owe (verified with Cigna) and in typical tone deaf fashion they've sent me a "tell us about your experience" ratings plea three times. Aaargh. Worst.
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June 2016 by Bhargava G.
Great hospital and staff they taken care my 4 days baby with jaundice level 18.5/20.0.
