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February 2024 by Enrique Jimenez
Great service and employees.
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September 2023 by P E
I've had the absolute pleasure of using Up and Up twice in the last few years and the team of Alfonso and Robert is unbelievably good! So thorough and careful with all of your things. I did a quick walk thru of my old place with Robert, pointing out where each labelled box could go. I let Alfonso know which boxes were ACTUALLY for real fragile and which boxes not to bury. I was able to unpack 3/4s of my house after Alfonso amd Robert left due to their efficiency also solved a sofa arrangement for me because I couldn't figure it out! They assemble anything they take apart and set up your rugs, sofas, beds etc.They literally do it all. A one bedroom will take about 3-4 hrs from start to finish depending on stairs, etc. I will never use another mover besides Up and Up.
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August 2023 by Mike F.
I was really pleased with the hard work Jesus and Santo put in. They carefully, but quickly packed up a studio apartment at an assisted living facility, and a few days later Jesus and Elliott moved it all into a truck and took it to their Hegenberger Loop storage facility. The price was great, and everything about the company was very professional. I particularly appreciated the excellent communication with the staff over the phone and the itemized invoice. I would use Up and Up again in a heartbeat.
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August 2023 by Happy N.
Can not recommend. I would suggest you do not hire this moving company.While the guys worked really hard, there were some real issues:1) Ruined our $5,000 sofa by somehow getting house paint stains on half the sofa, then tried to cover it up by placing the stained sides face down so we wouldn't see it. (They must have had a paint spill inside the tuck before our move -- we did not move any paint.) Shocked that they would be so careless.2) Broke the glass door of our bookcase. Had promised to replace within a week but it has now been 3 weeks and we keep calling them with no response.3) Broke our kid's Lego table.Brandon originally promised to address these issues but now has not been responsive and we keep calling. Unfortunately it looks like they are NOT insured, which we thought they were.4) Also: when we first got the quote, they insisted that they could move all our stuff in one trip with the size truck they have. They needed two trips, which ended up taking up more hours and costing $800 more than we had estimated.Given these issues, we can not recommend this company.We will be spreading this far and wide in the Oakland community to let others know. We will also contact our bank to see our options in addition to filing in small claims court if we have to.I really hope they honor their word, which so far - they haven't.
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June 2023 by Alex P.
Brandon (foreman) runs a strong shop. He moved some furniture out of our house & into their warehouse for a few weeks while our floors were being redone. Then also emptied a storage container worth of stuff. A long day for everyone! Super glad to support Oakland grown & black managed business.They did a nice job wrapping all of the furniture, so it stayed in good shape. The crew member did mark our furniture as in "fair" condition, but when I pointed out that some of the furniture was nearly new, he adjusted the stated condition for all of those pieces. The included "freebee" industry standard insurance is pretty minimal, so we bought extra 3rd party insurance (movinginsurance.com) just in case, but we didn't need it. (Note that there are exclusions on the insurance for MDF furniture and upholstered furniture). Everything came back looking the same as before they wrapped & started moving it. I had a question about the invoice and Brandon called back quickly to discuss and I was happy with the explanation & resolution. Better to call than to stew in silence!!!
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May 2023 by Amy McCall
A friend recommended Up & Up Moving based on her family's recent & great moving experience with them. I hired Up & Up for a move from Oakland to Long Beach. I really appreciated that their team could guarantee a delivery date while we spoke on the phone before the move. Several larger moving companies could only give me a 3-5 day delivery window.Brandon and team were prompt, friendly and all about efficiency. I appreciated the team's hard work and dedication to getting the job done fast and well. I am very happy that I went with Up and Up Moving and Storage! I highly recommend this moving company.
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May 2023 by Amy M.
A friend recommended Up & Up Moving based on her family's recent & great moving experience with them. I hired Up & Up for a move from Oakland to Long Beach. I really appreciated that their team could guarantee a delivery date while we spoke on the phone before the move. Several larger moving companies could only give me a 3-5 day delivery window. Brandon and team were prompt, friendly and all about efficiency. I appreciated the team's hard work and dedication to getting the job done fast and well. I am very happy that I went with Up and Up Moving and Storage! I highly recommend this moving company.
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April 2023 by Speranza Gonzalez
I’m so disappointed with the service, 8hrs to move 15min from oakland one bedroom apartment. All the packing was done and my friend & myself helped greatly moving items etc. besides having to pay 1k after being quoted 150hr for a couple hours job I quickly noticed that they were purposely taking their time to make the money stretch. Exactly at 3pm the movers were miraculously done from starting from 8am.I was okay with never using the moving service again until my bed collapsed after I sat on it. They didn’t properly put together my bed and I’m still awaiting a phone call to resolve this matter.You would be better off going to Home Depot & hiring the guys hanging outside then using this company & getting scammed out your $ for poor service.
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April 2023 by Jade L.
This company is not insured ! When they broke my sisters bed they said that her bed was broken when they got it. How is that possible ? Why would they not mention that prior ? And why would she be living on a broken bed ? BE AWARE BEFORE USING THIS SCAM COMPANY ! Also the other reviews are family and friends. Be aware !!
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February 2023 by Dave M.
I used this company twice in a month - once at home and once at the office. Both experiences were fantastic. The team members are super friendly and helpful. They packed and wrapped better than I would do myself. Highly recommended.
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September 2022 by Roni Kholomyansky
I used Up & Up for a move at the beginning of this month and I can't recommend them enough. The guys that helped us move were professional and helpful. They disassembled and put together two of our beds and did a great job moving our stuff - not leaving any dents or scuff.
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August 2022 by Enrico E. Manalo
TL;DR - Warm, professional, and FAST. So good we doubled their tip!Wow, I'm really blown away by the level of customer service, professionalism, and warmth that Jesús and Alfonso showed us while moving our things!First, they showed up exactly when they said they would and while we'd planned to ask them only to move our big items, they told us it was no problem for them to take some of the luggage and bags that we'd packed. Jesús and Alfonso did a great job of wrapping items that needed it and were very careful when moving our things, which we deeply appreciated.Further, Jesús and Alfonso were very fast! They were able to get the truck packed (including the time it took to wrap some items) and unloaded at our new place just under the 3 hour mark, which was great. Yes, for our contract there was a 3 hour minimum, but honestly it was just about 3 hours anyway. In any case, I'd planned on tipping them each as I have with every moving company I've hired, but given that they were such warm, friendly people and did such a great job, my partner and I both agreed that we should double their tip.If I have to move again in East Bay, I'm definitely hiring Up and Up again, no question.
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August 2022 by Enrico E. M.
TL;DR - Warm, professional, and FAST. So good we doubled their tip!Wow, I'm really blown away by the level of customer service, professionalism, and warmth that Jesús and Alfonso showed us while moving our things! First, they showed up exactly when they said they would and while we'd planned to ask them only to move our big items, they told us it was no problem for them to take some of the luggage and bags that we'd packed. Jesús and Alfonso did a great job of wrapping items that needed it and were very careful when moving our things, which we deeply appreciated.Further, Jesús and Alfonso were very fast! They were able to get the truck packed (including the time it took to wrap some items) and unloaded at our new place just under the 3 hour mark, which was great. Yes, for our contract there was a 3 hour minimum, but honestly it was just about 3 hours anyway. In any case, I'd planned on tipping them each as I have with every moving company I've hired, but given that they were such warm, friendly people and did such a great job, my partner and I both agreed that we should double their tip.If I have to move again in East Bay, I'm definitely hiring Up and Up again, no question.
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June 2022 by Manuel B
Made moving simple and easy. The estimate is pretty spot on in terms of man-crew and hours. The guys who showed up were friendly, efficient, and careful with my stuff. Would highly use them again!!
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May 2022 by Milan T.
I used them last year and didn't have any issues with them. They were able to help me move at the last minute and were polite, quick, and friendly. And when I say, quick, I mean quick. One of the movers put a box on his back which I found fascinating. :) My items are still in storage but I don't think they broke anything. :) I would use this company again.
