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February 2024 by Philip Liebscher
Friendly, great store.
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February 2024 by Charli Chase
The woman there is very rude. I was mailing a flat envelope to Los Angeles and she tells me it's going to be a hundred and twenty something dollars! I had to have her repeat it cuz I couldn't believe it! Then I asked her what the cheapest way to go is and she said eighteen dollars. So I asked her when it would get there, expecting her to say next month or something. But she said Thursday, which was only three days away. So I asked her how soon it would get there if I payed the hundred and twenty something dollars, would it get there yesterday? And she said yes, because she actually wasn't even listening to me. Had I not asked her what the cheapest way to send my envelope was, then she would have tried to get over a hundred dollars from me. I'm thinking she is a con artist and sizes you up when you come in. I'm sure even next day of one small envelope doesn't cost over $100!. And these ppl also have everyone who is dropping off packages leave their packages outside! Outside to get stolen I'm sure! These ppl are con artists and thiefs and extremely rude! Do NOT go here!
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January 2024 by Taha Zinifi
It works.
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December 2023 by Chloe Holland
I frequently go here to drop off returns. They always get the job done without any issues. Sometimes you wait in line, but that's to be expected with mail. Stand by the outside door to get enough service to download any return bar codes.
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October 2023 by Natasha Udpa
Never show up at opening times, you’ll be left waiting. Employees are often late.
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October 2023 by Bruce Conrad
They've been very good when I've been there.. I think a lot of the negative reviews are from a while ago.
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October 2023 by Ibrahim Rashad
Had to drop off a package, was in and out in 10 seconds. Super quick and very nice and helpful workers.
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August 2023 by Drasvin Cheowtirakul
I frequent the store for Amazon returns and never had any issues. Amazon returns can be tricky since some items require you to package your items and some don’t. One needs to review the return instructions carefully. When there’s no line I’m usually in and out within a few minutes which I greatly appreciate. I just make sure to have all the QR codes ready and pack the boxes and label the packages if that’s required.All the workers has always been helpful with my returns and I’m happy that there’s a local option for Amazon returns.
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July 2023 by Cecile S.
Just went to pick up a packaged and was told it never arrived. Call 800 number and was told my packaged arrived and was signed for as required. Also called the sender who also confirmed someone signed for package.
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July 2023 by Amy B.
Over the years I have gone to many UPS franchisedStores. This one is exceptionally bad and very poorly run. The staff is so rude and unprofessional and unhelpful. When I was there yesterday, I witnessed THREE altercations with customers in under 5 minutes! One customer was so upset (it was right when I arrived, I am not sure what happened) he took a photo of the staff member before leaving visibly shaken. Another customer left cursing because the woman was so rude to him. I then witnessed a staff member talking so rudely and off putting to a very frail elderly woman. She had an Amazon return and the way the staff member spoke to her - telling her "I'm not gonna take your Amazon box for you - that's for you to deal with!" Was actually quite shocking. Not worth it. I'll drive further to interact with decent humans. They should be shut done by the UPS Master Franchisor.
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July 2023 by Mark S.
I have rented a box for the past 10 years, with minimal problems, however, these last 2 months have been met with unresponsive email, calls that go unanswered and when they are answered, the respondent indicates that they are unable to help and have to wait for the owner to come into the office.I drove to the location and it now looks like they are closed.There is nobody at the facility and the calls are unanswered.Unsure how I am going to collect my mail, but I would not recommend this location.Check it out. Of the 217 Reviews, 156 were one star and half wanted to assign them a negative star rating
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June 2023 by Jazmin Gomez
Store does not open at 8:00am. Showed up on Friday 6/23/23 at 8:08am and all of the doors were locked with the lights off
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June 2023 by Beth P.
I would not recommend this location. I'm just now getting around to writing this review, but I mailed a package in late January that didn't arrive to its destination. I called them multiple times and went down there to get them to help me locate the package. They left me on hold, told me "the manager wasn't in" and otherwise found ways to ignore me, multiple times. They then took all my information to open an investigation, but after about 3 weeks of not hearing anything I had to call and go down there again and was told they hadn't actually opened an investigation. So now they took my info again and actually opened one, and I eventually got $100 in the mail from UPS, but there was no reason for the people at this store to not be helpful in tracking down my missing package. Thumbs down. 2 stars instead of 1 because the package did eventually get there and I did get a check.
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June 2023 by None
This is my favorite UPS store. Do they open late sometimes? Yes. Is the manager kind of mean? Probably. But what it really comes down to is the hospitality that the store provides. As a shipping tycoon, I often find myself dropping off tens of packages per week. I’m always greeted with fast and friendly service. One of the employees saved my grandma when she choked on a packing slip. That was a big highlight.
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June 2023 by Wil H.
"Swiss Army Knife" of local package shipping and copy services. Friendly and competent staff. Highly recommended.
