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January 2024 by James Ryder
How does one describe this place accurately to convince you that a drive to a post office in San Jose is better than stepping into this abyss?430pm, January 18 2024. One lady (an insult to ladies, but no other way to describe her) at counter. Sat down. Slowly works way through line. Kept giving people excuses if what they needed was anything other than mailing a letter. Folks had to go to 7th street, she said, as she was about to close. The website and door say 5pm.Rude and LAZY are understatements. Refused to process documents. Made up rules that were neither in the instructions from USPS, nor in place at the post office in SF.I leave the country tomorrow morning. I'll miss a filing deadline because the USPS lady wanted to leave early and made up excuses to avoid doing her job. It would be hurtful if it weren't so laughable. One fights for public agencies and tries to support good govt jobs, just to experience such purposeful incompetence?Avoid this place.
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January 2024 by David G
Terrible service
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January 2024 by Maya Franco
They close at 4:30pm
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December 2023 by Diane Lewis
So frustrating dealing with the post office at 14th and Clay St. in Oakland. Again, they closed before 5 pm today, so I couldn't pick up my mail. On Friday they closed early early, apparently due to a march downtown. Makes it hardtop be supportive often postal service.
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October 2023 by Red Man
Ignorance from top to bottom..100% unworthy of respect. Management and carriers are disrespectful and lazy.
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July 2023 by Aaliyah Leon
really rude employees wouldn’t go there again.
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June 2023 by Kao Saephan
This Post Office have gone through a lot of personnel changes like many other businesses and I personally feel like the service level went from 4.5 out of 5 to a 2; sometimes down to a "1". These new employees would not acknowledge you even when you're standing in line in front of them. They would continue to stare at their personal devices; which makes me wonder if that's the new policy where this company allows their employees to ignore their guests? All in all, I don't usually use the USPS as often anymore. Thank goodness that there are other options such as FedEx, UPS and even DHL ????
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May 2023 by Steve Goldberg
Ran ½ a mile to make it here before 5:00pm when they're supposed to close.Doors were locked at 4:55pm.One of the most annoying things ever is when places close early. Especially a government building.I would give 0 out of 5 stars if I had the option.Boooo. ???
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May 2023 by Trek Oakland
This USPS opens 8:30 A.M.
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March 2023 by Shamar Theus
Clerk arbitrarily determined that my normal #10 letter was a parcel, which doubled the required postage. No point in arguing, she could hardly communicate in English and obviously customer service/satisfaction isn’t something USPS actually cares about. Counting down the days until the postal service is privatized/eliminated so all the knuckle dragging clowns working there have to get a real job like the rest of us…
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December 2022 by Melissa S.
Doors are locked at random business hours with no signage or notification. You have no access to your P.O. Box or any services. This is not acceptable customer service.
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December 2022 by Fedor Vasilyev
It’s not a bad post office. The lines can be long, but this seems mostly due to how understaffed this location is (which I’m sure isn’t something that employees have any say in). The workers are for the most part patient and helpful. It’s not a five star place mainly because it doesn’t have a self service machine — what’s up with that? It really needs one of those huge things that let you weigh and ship your own packages that you see at other post offices, and a clearly marked drop-off point for mail so people don’t have to stand in line. There doesn’t seem to be much investment in this office from whoever the USPS higher-ups are.
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October 2022 by C P
worse than whatever nightmares you can conjure for the average post office. they don't answer the phones. no one cares about anything. it is where people who have given up on life go to spread their misery to the living. beware.
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October 2022 by Jerome R.
Absolutely PATHETIC! I have been trying to track down a mis-directed package and was told it is at this office. Have been calling for about 20 minutes with NO PICKUP! Rather not have to travel that far only to find it's not there or some other reason. What happened to you USPS? Service sucks in the extreme now!
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September 2022 by Eleanor Lawson
I had a PO Box here but it is difficult accessing a PO box at a place that is effectively closed at all times. lol.
