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December 2023 by Jim L.
great place, the sales guys know their stuff, repairs are always estimated at the right price and done on time
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November 2023 by Eric Yen
I recently met Steven through a mutual friend referral. Decided to try out BMW/Tesla Collision Center of Berkeley, owned by Weatherford/Sunwise Auto Group.From the moment I reached out to Steven through text messages, he was super responsive and patient with all my questions and requests. We initially set up a time for the tint installation, but as luck would have it, his tech took an off day that required us to reschedule. However, Steven's dedication to customer service really shone through when he managed to squeeze me back into their busy schedule. That alone was a game-changer for me!I decided to make the drive all the way from San Mateo to get my tint done here because they are certified Xpel XR tint and ppf installers. This meant that Xpel would warranty the product for 10 yrs if anything should happen.Dropped the car off at 9am, and the car was ready around 3pm. Traffic to get there was brutal especially as it reaches rush hour. My car came back sparkly clean with the new tint installed. I did not see any watermarks that were left in the interior leather and trims.Sunwise BMW / Tesla Collision Center exceeded my expectations in every way. Steven's commitment to excellent customer service, the top-notch Xpel XR tint and ppf installation, and the attention to detail in washing the car left me thoroughly impressed. If you're looking for a collision center that goes above and beyond, look no further. I can't recommend them enough!
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November 2023 by Eric Y.
I recently met Steven through a mutual friend referral. Decided to try out BMW/Tesla Collision Center of Berkeley, owned by Weatherford/Sunwise Auto Group.From the moment I reached out to Steven through text messages, he was super responsive and patient with all my questions and requests. We initially set up a time for the tint installation, but as luck would have it, his tech took an off day that required us to reschedule. However, Steven's dedication to customer service really shone through when he managed to squeeze me back into their busy schedule. That alone was a game-changer for me!I decided to make the drive all the way from San Mateo to get my tint done here because they are certified Xpel XR tint and ppf installers. This meant that Xpel would warranty the product for 10 yrs if anything should happen. Dropped the car off at 9am, and the car was ready around 3pm. Traffic to get there was brutal especially as it reaches rush hour. My car came back sparkly clean with the new tint installed. I did not see any watermarks that were left in the interior leather and trims. Sunwise BMW / Tesla Collision Center exceeded my expectations in every way. Steven's commitment to excellent customer service, the top-notch Xpel XR tint and ppf installation, and the attention to detail in washing the car left me thoroughly impressed. If you're looking for a collision center that goes above and beyond, look no further. I can't recommend them enough!
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October 2023 by Maasai N.
Update: its been 5 months since i took my car here and now the stuff they fixed is falling apart. Do not take your car here. I have had to take my car to a different mechanic to refix what they were supposed to get. This shop switched my license plate frame without my knowledge and gave me a license plate that is not registered to me. Im just noticing because its my back plate and I dont put things in my trunk. Please do not take your car here or you will end up with even more issues than when you brought it in.
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September 2023 by Adam Litle
This is an odd review as I actually didn't get work done at Sunrise. However, I was so impressed with their customer service that I wanted to take the time to post something, and I rarely do that.My Tesla was rear-ended, and they were able to take it when no one else was. Insurance was a mess and took forever, but Jhonny Kochui in particular worked with me on over a dozen calls and emails to figure out the right path. In the end, the insurance company ended up totaling the car so Sunrise didn't fix it. Jhonny made sure I got all my things back - storing them while I had to travel for a 3 week work trip - and always responded within hours which is rare in my experience.Will definitely use them for anything I have in terms of future work. Although hopefully won't be a need!
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August 2023 by Hanna Halaj
Take AGES to return your car ?It’s been 1.5 months and still I don’t have my car. Every time we called they said “ next week for sure”!I NEED MY CAR BACK.It was just a dent on the driver door and that’s all.Service: Body & Trim
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June 2023 by Maasai Nobles
DO NOT BRING YOUR VEHICLE TO THIS ESTABLISHMENT!!!!!!!!! This place kept my car for over 2 months with little to no updates. I had to track down Alicia on at least 3 occasions to find out the status of my car. When it was finished, they damaged my car by taking off some of my clear coat, and when i went back so they could fix it i was told by Alicia that they would not fix it because “the sun would’ve did that anyway.” After keeping my car for so long they promised me a deal on new tires and when i went to get them, their tire machine broke after i dropped my car off. Its been 3 weeks now and i have not heard a word from anyone.
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June 2023 by Marierose Q.
Come to this BMW dealership. The staffs are very professional, friendly and they go above and beyond to assist their customers. Mr. Stan as well as Vanessa were amazing!!! My husband and I are a very happy customers.
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March 2023 by Rose Lee
My Tesla Model 3 was involved in a hit and run a little over a year ago when I parked it in front my house, the car looked totaled according to the tow truck driver, but Weatherford saved it! I worked with Inn Roe on this case, and he was the best. It took three months to fix, their communication was amazing, and after I got the car back they helped me with any issues or concerns I had. They dealt with Tesla Insurance for me perfectly as well. Writing this review pretty late, but I just had an inspection done by Tesla, and they were very very impressed with the work that was done on the car. Very good job! Thank you!
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February 2023 by Andre B
Asked them to repair damage to my expensive and brand-new car after a no-fault accident. Great friendly first experience on the phone, until a technician called me back. I was told that they work with the insurance of the person who hit my car, but that insurance doesn't agree with their prices, so there will be a 'little extra' they will charge me. "Like $200 or so, it depends". "Just letting you know". The technician kept emphasizing that this is not my fault, but the insurance's, yet he was beating around the bush that really they would not repair my car if I wasn't willing to pay extra, some unknown amount. The conversation was very sketchy. Just because I treated myself to a nice car, doesn't mean that I'm stupid or made of money that I just willingly give away to this sleazy person. Quite disturbing practice. I wasn't able to talk to a higher up manager, because it's apparently some “international company”.
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January 2023 by Aditya Nadkarni
I've been to this BMW collision center twice. The first time my BMW was totaled and as upset as I was, it was good to know that I wouldn't be stepping back into a car that's deemed structurally unsafe to drive.The second time around, was for a scratch made by someone on my front bumper. InnRoe and team were excellent in their work, communication, quotes, working with insurance and added on a lot of work into the overall job without charge.They did an absolutely fabulous job of the repaint and PPF and it looks better than when I bought the car (it was Preowned at 29k miles). It's a portimao blue, and I was concerned about color matching.They did an excellent job of color matching and let me inspect under special lighting and we marked some areas which could use a buff and polish before PPF installation.I would not wish for anyone to have to go to a collision center, but if they did need one I'd highly recommend this specific location.Finishing this off with a general PSA: Being in the service / auto industry is a really tough job, one that cannot be done remotely or WFH. So more often than not, a little bit of empathy with a side of mutual respect can go a long way when you need your car restored to its original state.
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December 2022 by Aditya N.
I've been to this BMW collision center twice. The first time my BMW was totaled and as upset as I was, it was good to know that I wouldn't be stepping back into a car that's deemed structurally unsafe to drive.The second time around, was for a scratch made by someone on my front bumper. InnRoe and team were excellent in their work, communication, quotes, working with insurance and added on a lot of work into the overall job without charge.They did an absolutely fabulous job of the repaint and PPF and it looks better than when I bought the car (it was Preowned at 29k miles). It's a portimao blue, and I was concerned about color matching.They did an excellent job of color matching and let me inspect under special lighting and we marked some areas which could use a buff and polish before PPF installation.I would not wish for anyone to have to go to a collision center, but if they did need one I'd highly recommend this specific location.Finishing this off with a general PSA: Being in the service / auto industry is a really tough job, one that cannot be done remotely or WFH. So more often than not, a little bit of empathy with a side of mutual respect can go a long way when you need your car restored to its original state.
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December 2022 by Tien-Huey Heh
I had a very positive experience here. I was worried at first and dealing with your car being hit is stressful enough. The front desk is just wonderful and Jhonny Kochui who was my point of contact is experienced and trustworthy. I found this shop to be professional and their commitment to client service is high. Thank you so much for making a challenging situation as stress-free as possible.
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December 2022 by Anthony Biecheler
Garbage shop. Garbage repairs. Took 4 attempts and countless days to repair a rock chip in a Tesla. Then reinstalled my bumper incorrectly, causing further damage.
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November 2022 by May W.
I had been unlucky with 3 accidents on my model Y this year and Jhonny has always been very responsive and helpful when I need his help! He is quick to respond and orders my parts as soon as he could to ensure a speedy repair without compromising quality! Thanks again Jhonny!
