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January 2024 by Mika P.
I've gone here a couple times for tests and fingerprinting. I was able to make appointments easily With little wait time. The nurse who did the test explained everything and the instructions were clear and easy to understand. The main drawback is that both times I was in there (1 year between appts) the employees were arguing in front of all of the patients. It's a tiny space and they were loud. If you like watching drama, this is the place for you. Grab some popcorn and get a seat. If you prefer a quiet and professional atmosphere I strongly suggest not going here. I didn't say anything at the time because I was fearful of exacerbating the issue but it was stressful to watch. I don't think this should be happening in a medical clinic.
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January 2024 by Jonathan Broker
Sophia, Taliah, Marquis were absolutely amazing. They were all extremely friendly and knowledgeable about the process and what to expect. They used sanitation and made me feel very comfortable about the cleanliness. I have been to over 30 places for background checks and TB for my profession and they all exceeded everything I have experienced. I will be recommending and letting my employer know how outstanding they were. I hope these 3 get the praise they deserve. Thank you all for a fast, easy, and honestly fun experience!
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January 2024 by Fay Christodoulou
I had an appointment at 1 pm and arrived 15min earlier at 12:45. There was a note at the door with "at lunch -back at 1:15pm". I patiently waited on respect for the lunch break andbwhen I went to the door at 1pm for my scheduled appointment Iwas told I have to wait for their lunch break to end at 1:15pm which is past my appointment! I asked for their help to please take me at scheduled time because of a flight I had to catch right after this and the answer was that I had to wait for the lunch. I am speechless with this behavior..Worst service ever, inconsiderate and provocative. Never going back and I wish I didn't have a flight to catch otherwise I would have left and gone somewhere else where they are not rude.
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December 2023 by Scott N.
I needed to come here for TB testing needed for employment. I made an appointment and everything went smoothly. I love that it's within walking distance from BART. It may not look like much from the outside, but everyone working inside was top notch. They were very helpful and I left with everything I needed.
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November 2023 by Ariana Soto
I had to get a vaccine done & Adriana who also helped me last time I visited is always informative and super patient.Always a pleasant experience.
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November 2023 by Elain C.
I had a customer experience at Wellnessmart MD located at West Chapman Ave Orange CA that left me feeling unwelcome and uncomfortable with how I was treated by the employee named Vanessa. I don't mind when she didn't say Hi but Instead, she seemed to yell and with what I understood to "stand behind the counter," which was confusing and off-putting. When I stepped back, she pointed angrily with one finger to a tablet behind me, instructing me to sign in. This unpleasant encounter occurred within 10 seconds of entering the clinic which I travelled for 45 mins. Throughout my time there she was on her cellphone, making it difficult for me to ignore her personal conversations as the space was so small. It was only when another patient/customer arrived that she finally ended her personal call. It was very awkward listening to someone else's conversation. Thankfully, other employees, such as Jennifer and Nicole, were very courteous and welcoming. Jennifer, in particular, was professional and took over, providing clear explanations of procedures and what to expect. I would suggest that Vanessa undergo retraining in customer service basics and cellphone etiquette to improve the overall customer experience at Wellnessmart MD Orange CA. I thought of not giving this review but I don't want anyone to have the same experience. Everything can be re-learned. This is just my experience, I don't intend harm but improvement!
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October 2023 by Ricky Bagley
I had to get a last minute procedure for a hiring status and the whole staff was really friendly from start to finish. They were able to write the referral so that I could ge that I needed.
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September 2023 by Jazzel W.
I sware it feels like heaven when I come. Just because of the welcoming environment that's created from these hard working young ladies. I really appreciate the customer service, the attentiveness and the fact that they meet you where you are at and ensure whatever it is that you need to get done from live scan to TB test. You are blessed. You are in good hands. Thank you so much for all that you ladies do. I love the fact it is all ladies too at that. There is one employee that I really want to give a huge shout out to and I do recommend promotion as well but the employee name is Sophia. I know I am not the only one who have witnessed the leadership, the effort, the initiative, the effort she contributes, just be to in her presence you know you in good hands. God bless.
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September 2023 by Ms. T.
Sketchy facility, incompetent and bad customer service I do not recommend this place. First of all the facility looks like it should be in a horror movie, white cinderblock walls, dirty carpeting, etc...- not where you should go for anything health related. Secondly, the service is incompetent - my fingerprints were not not even sent to DOJ for over 15 days; this had a major impact on my reason for ordering fingerprints. When I called customer service to find out why, phone customer service said they couldn't look into it because of a power outage; dissatisfied I made an person visit the next day. The in-person customer service rep said "some papers got stuck together and your paperwork was stuck to a bunch of other orders and your order did process so thats what happened that day" she also explained "that we are all human". This area has dozens of other facilities that provide the services Wellness Mart provides. Do yourself a favor and go to one of those. You (and I) deserve better.
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August 2023 by jazzel woods
The woman that work there are angels. Hard workers, who are compassionate and genuine with the services they provide. Every time I have came to utilize services it has been a pleasure. The customer service is great. It is not a long wait. Staff communicate greats. Staff creates a cordial environment with great team work and collaboration. You should see them...... Better yet the next time you need live scan, tb test and etc....... Come see for yourself.
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August 2023 by Zhane Mccullum
I don’t even write reviews, but I felt like I needed to because these women were so nice to me. They were so kind. I loved every moment I felt so comfortable being there by the end of it I feel like we were friends. Thank you guys for making me feel comfortable I’ve never been comfortable during any appointment especially the doctors office.
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August 2023 by Bunne M.
Think twice before going here. They close at 5 but turn customers away at 4:20 because they "want to get out of there". Not a professional medical office experience. I wouldn't allow them to stick you with a needle, unless you're okay with hematomas. HIPA is not a consideration here as they discuss patients in front of other patients. Careful in your choice to go here.
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July 2023 by Emelie C.
Thank you Thalia and Sofia!! I swear this place is better than a hospital. They both were quick at finding my veins which has always been such a struggle for me. They also knew how to make me comfortable. Great people highly recommend this place.
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May 2023 by Talisha S.
Service was fast and very thorough I highly recommend coming here for employment drug screen and physical
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November 2022 by Yenis Kabyle
You gotta train your people how to talk to people nicely I walk to the door there is no hour sign opening the door talking with rude language were at lunch comeback at 1
