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August 2023 by Sam N.
This is the worst branch in the greater area. The parking lot has constant break-ins. People get robbed at the ATM often and the branch has chosen to add to this crisis by removing the interior ATM during this time of heightened crime with apparently no intention of returning it. The line at this branch is always out the door. Almost never have more than two tellers available and the ones that they do have seem to lack any general transaction knowledge and are always having to ask someone else who is not at window how to do whatever simple transaction needs to happen. Also not helpful, friendly or expeditious. Summation: slow slow slow and sub par service.
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August 2023 by Joyce V.
We had an appointment on Monday August 38, 2023, with Mrs. Pamela Keller, she went above and beyond to make us welcome. Her personable and professional presentation let me know why she has been a 40 year asset to Wells Fargo. She was instrumental in getting an account matter, updated and squared away, I can't say enough nice things about her ability to work with the public, she is a real gem. Joyce M. Van Hook.
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August 2023 by Cathryn C.
How many gazillions does WF make and they only have one teller working? This happens repeatedly at this branch. Shame in WF to not pay people enough to attract enough workers to provide basic services. I mostly use atms but once a month I need to see a teller and waiting a half hour to do so is not ok. Not only does this bank lie and cheat--it's too cheap to hire more tellers!
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May 2023 by Verden A.
you can have a birthday waiting for service at this bank. I counted 13 teller windows and the last few times I've been there were only 2 tellers working at the windows and I've never seen more than 3 windows open. I can't help wondering if this branch has some kind of management problems. I also think the sleepy security guard is there in case fed up customers express their anger and start acting up. Surely they can do better.
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August 2022 by Ebonee B.
Been a WF customer for 15 years but I must say this is the worst branch I have ever dealt with. Since moving to the area try to avoid at all cost . Unfortunately thing happen and sometimes I have to go in . It is absolutely ridiculous only one teller and a 30 min wait minimum at all times. Most of the bad reviews on this branch are 100 percent accurate.
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March 2022 by Elsie F.
I've been here to send 2 wires for home purchase, and Mona and Ruby were both incredibly kind and helpful. Lanishia was also very helpful with my cash advance from my credit union account. Will be quick to come back to this branch anytime I need in-branch help.
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January 2022 by John M.
This is the worst WF branch in the Bay Area. They don't have their act together when it comes to staffing, each and every time you come you can expect being forced to wait outside in cold & wet conditions due to the abhorrently long lines for customers as a result of how slow the service is because of how they only have a maximum of two tellers at any given time.
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December 2019 by Adam Session
Broken/not working more often than not
