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February 2024 by Jennifer L.
I am closing my accounts with this bank. It's a shame that this branch has made such a big impact on so many people's lives. I should say NEGATIVE impact. I have been fortunate enough to be inside the branch before they close at 12:00 on the dot and watched people running up to try to get in about 5 minutes afterwards and feel bad for them. But today I was running up and got to the door at 12:01 and was turned away. And for those saying "gaEt tHere Earlier", I can't or I would. And the thing is, if Wells Fargo had the other 5 branches in the area open, I would be closer to one of them and could "get there earlier". I will be back on Monday to close my accounts and will be sure when people ask for opinions about what's a good bank, I will make sure Wells Fargo=Scat. And that is insulting scat
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January 2024 by obeid noori
Very poor customer service and the manager what she introduced herself to me as the Pon , she doesn’t respect people and customer time and keep the customer for 45 minutes after that, she says she cannot do anything. She should say it from the beginning and not wasting peoples time.
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September 2023 by Michaela Duphay
This particular branch location is super unprofessional. They'll keep you waiting until ten minutes before they close for you to get seen. No where on the website does it state that you need to make an appointment it says you can go into your local teller and ask for a bank personnel but not here the manager legit passed me and asked everybody else if they needed help but me and I waited for over 45 minutes to be seen just to be told that they're about to close and there's nothing that they could do.It's the unprofessionalism and lack of customer care for this location
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September 2023 by Sam N.
This is the worst branch in the greater area. The parking lot has constant break-ins. People get robbed at the ATM often and the branch has chosen to add to this crisis by removing the interior ATM during this time of heightened crime with apparently no intention of returning it. The line at this branch is always out the door. Almost never have more than two tellers available and the ones that they do have seem to lack any general transaction knowledge and are always having to ask someone else who is not at window how to do whatever simple transaction needs to happen. Also not helpful, friendly or expeditious. Summation: slow slow slow and sub par service.
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August 2023 by Joyce V.
We had an appointment on Monday August 38, 2023, with Mrs. Pamela Keller, she went above and beyond to make us welcome. Her personable and professional presentation let me know why she has been a 40 year asset to Wells Fargo. She was instrumental in getting an account matter, updated and squared away, I can't say enough nice things about her ability to work with the public, she is a real gem. Joyce M. Van Hook.
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August 2023 by Cathryn C.
How many gazillions does WF make and they only have one teller working? This happens repeatedly at this branch. Shame in WF to not pay people enough to attract enough workers to provide basic services. I mostly use atms but once a month I need to see a teller and waiting a half hour to do so is not ok. Not only does this bank lie and cheat--it's too cheap to hire more tellers!
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July 2023 by Kris Singleton
Incredibly understaffed and slow service from the staff who are there. There is no sense of trying to be efficient or caring about very lengthy wait times for customers.
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May 2023 by Verden A.
you can have a birthday waiting for service at this bank. I counted 13 teller windows and the last few times I've been there were only 2 tellers working at the windows and I've never seen more than 3 windows open. I can't help wondering if this branch has some kind of management problems. I also think the sleepy security guard is there in case fed up customers express their anger and start acting up. Surely they can do better.
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January 2023 by Caroline Elfving
I try to buy C D s no one ver available .. tried calling for appointment no one at that bank answers phone .. so frustrating
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January 2023 by Peter Jackson
What a nightmare to have to visit this branch for any reason.
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December 2022 by James Hutton
Only one teller is helping customers while two others mill around behind the counter.
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November 2022 by Ron Groom
One teller open with a long line.
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November 2022 by Jennifer Lawrence
Wells Fargo has really made it difficult to do business. All branches have cut their hours, the cut staff, and push services to online. Many money services cannot be completed online. The people are kind and Wells Fargo is subjecting them to angry customers. My heart is with them. I do not take my frustrations out on them, but I will on reviews for every branch I visit.
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November 2022 by Lc Chen
I was there for cashier check, after 20m line, then told me printer is broken. Marry Christmas
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October 2022 by Ryan Coates
Be ready to wait in line 30 min to an hour every time you come no matter what time you come.
