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September 2023 by Anne Whitacre
I've been taking my car to Zentrum for years - great service, they always explain what they did, fair prices and if your car is quirky, they work to figure it out. Terrific location close to BART for a work day drop off /pickup.
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July 2023 by Wesley Ma
Joe at the front was very helpful and their shop tech Josh in the back was also very solid and helpful. Much appreciated
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February 2023 by C. M.
My 2002 Porsche needed some TLC (engine light/air bag lights) and I requested Next Door's help. Zentrum was recommended, and so I ventured there. PAULA helped me and was extremely friendly, knowledgeable, and friendly. The work was explained, done, reasonable price, and executed well. Zentrum even offers a pick-up and drop-off service for customers. JOE was also helpful, and I recommend this establishment to all!
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December 2022 by Jeffrey S.
This is my second review (see the first review , which I wrote after Zentrum replaced the front brakes on my C43). When the back brakes started squeaking and needed replacement, it was time to return to Zentrum. After the shop replaced the back brakes, I still heard squeaking, so I returned to Zentrum. This was one of those irritating squeaks that was intermittent and hard to trace. To be sure this problem was totally fixed, Joe replaced BOTH the relatively new front brakes as well as the rears. Voila! No more squeaks! Joe is a true professional who stands behind his work and goes the extra mile for his customers! Thanks Joe!!!!!!! See you next time!!!
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November 2022 by Andrew Champion
I’ve been going to Zentrum for years now and I will always bring my vehicles to them. They’re extremely professional and friendly and they do excellent work and treat me like I’m family. They also let you know before they do anything and give you estimates along the way so that you are involved in the entire process. I am an extremely satisfied and happy customer and I would highly recommend them to anyone looking for top quality automotive repairs.Services: Vehicle Inspection
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July 2022 by Jeff S.
My Mercedes C43 gave me an alert that I needed a brake job. The local dealer said I needed front rotors and pads front and back. The price seemed very high, so I went to Zentrum based on a recommendation from a trusted BMW repair place. They were right! After examining the brakes, Joe said I didnt need back pads yet, and the price on the fronts was very significantly below quotes from two dealerships. The repair was done on the same business day. It was also very easy to get to Zentrum by BART (2 blocks away from W. Oakland). Great service, highly competent technicians, and honest and efficient management! Thanks Joe!!!
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July 2022 by Mac D.
These people are well experienced and knows what they are doing . This place comes HIGHLY RECOMMENDED ! If you have any of these cars that they specialize in I suggest you bring it here for the mechanical work and maintenance They won't b******* you or run you around in circles . They seem genuine and dedicated to their craft . It's hard to find honest mechanics these days . Glad I found them
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May 2022 by Pepper's Child
Everyone is so nice here and they take great care of my car
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April 2022 by Hoon C.
Where to begin, I have an older Mercedes that has issues with the car shuddering and basically having issues accelerating. Like any Mercedes' owner the first place you usually veer towards is taking it to your usual dealership, this is where it gets interesting they were not able to replicate the issues I had with my vehicle and told me that I needed to replace a part that cost over 2k. Long story short I ended up forking the money over and in the end the issue was not resolved. After a horrendous ordeal at the stealership I went to a local auto repair near my workplace and although they were courteous and somewhat knowledgeable they simply did not know how to address and fix the issues with my car and I Ended up spending more $$$ for a problem that was not resolved.. long story short take your car to see Joe and Paula they know what they are doing and they specialize in other high end vehicles but this review is strictly for Mercedes'. Paula was polite and accommodating and professional and Joe has a vast amount of knowledge of car issues with Mercedes'. Took my car out of limp mode and was able to diagnose and FIX the issue. Take your car here for service A and B and any other maintenance issues you have. Don't make my mistake and go back to the stealership. Thank you Joe and Paula!! See you guys soon for my service B @ 80k
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August 2021 by Ern Black
Joey and his team is amazing very professional and knowledgeable good people I brought my CL550 to Joey I had a coolant leak he found it and fixed it for me it was my heater core valve less than 3 hours my CL ready and fix. First I took it to Oakland Mercedes dealership and they couldn't even figure it out took it to Joey and his team they found it less than a hour and fixed it.. and very affordable. Thanks again Joe ZENTRUM is my CL550 new homeService: Engine repair
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July 2021 by Fletcher Munksgard
Really wanted to like them. Had a fine experience the first time. Yesterday came to pick up my car after 5 days for routine service. Had told me it would be ready in the morning which I needed it to go to work to conduct a training. When I showed up it looked like they had just started working on it and didn’t get it to me until just before noon. Ended up having to cancel the training that 15 people were waiting on me for. Super unprofessional, I didn’t get to get paid that day because of it, and they didn’t even offer me a discount or anything for a $1000 service. Never coming here again, I’d rather just take my car to the dealership again.
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June 2021 by mNa auto
Zentrum Is Amazing
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May 2021 by Richard Dodson
Excellent service.
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May 2021 by Tony R.
This was my first time going to Zentrum Motors and I recommend it. Got the B Scheduled Service for a GLK 350 4matic with 68K miles. Joe was professional, detailed oriented and friendly. He took the time to discuss my questions and a couple of things to keep an eye on but that did not need repair yet. I plan to go back for my next service to Zenturm. Its conveniently located 2 blocks from the West Oakland Bart stop.
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April 2021 by Diem L.
Got my service B done on the Benz here. Joe was very helpful, thorough and communicated well. I had no rush, as it could've been completed the same day, so I requested to pickup the following day. When service was done, I received a call and was told of other recommended services. I asked if they could write those down so I could schedule to get those worked on. It was great because Joe prioritized which items he felt should be worked on first. Picked up my car and it was definitely running better than when I dropped it off. Definitely recommend this place and will return.