Rite Aid is a leading drug store chain that offers superior pharmacies, health and wellness products and services, complete photo printing, and savings and discounts through its Rite Aid Rewards loyalty program. The company's mission is to improve the health and wellness of its communities through engaging experiences that provide customers with the best products, services, and advice to meet their unique needs. Customers confidently choose Rite Aid for their everyday health and wellness needs because the company consistently understands and exceeds their expectations. Despite the long lines and wait times that the store often experiences, the pharmacy staff at Rite Aid are consistently praised for their exceptional customer service. Customers have noted the kindness, patience, and helpfulness of the associates, particularly Lynn, who always seems to brighten their mood after waiting for their turn. The pharmacy team is also commended for their efforts in providing customers with cost-saving alternatives, such as the GoodRx program, which can significantly reduce the cost of prescriptions. While the store has faced challenges due to the influx of new residents, the pandemic, and limited staff resources, the pharmacy continues to work hard to provide professional and polite service to its customers. Suggestions for improving the customer experience include extending the store's hours and increasing staffing levels to better meet the needs of the growing community.
Worst pharmacy service not even deserve one star. whoever that name “Joan” picking up the phone is very unprofessional. Too much problem with her communication can’t barely understand English and has hearing problem too. Can this Pharmacy put someone to answer the phone who can professionally speak with good costumer... read full comment
July 2024
Older blonde woman with glasses has the worst additude ever. She's rude. Horrible customer service.
February 2024
I Love the Staff here. Always very helpful and friendly!
