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November 2023 by Charles Anckaer
I just got some diesel fuel. A Hispanic gentleman who claims to work at this shell has his car parked in front of the sales store. The stereo of his car volume is on full blast. The doors are also open. The young lady who is casheiring for shell obviously to me is embarrassed by this employees action. So I asked him to turn down the sound. For his display of sound is out of order. Considering that you are representing the shell company. I refused to do so. After I pumped the fuel I went back in to purchase another $30.00 of diesel. Another young man was also in the building the worker must have known him because once I was in paying for more fuel the male employee starts making remarks to the other young man saying that I'm on his turf. Starts flipping me off with both arms swinging up and down. Check the cameras. His behavior is unacceptable.
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September 2023 by Steve D.
"Bridgehead Shell" is a gas station in the City of Oakley, CA. YES, Oakley! The border with Antioch is about 1/2 a block away. I rarely come out this way anymore, but when I do I like to stop at Bridgehead Shell. I got some history with this place. I used to have a job with a national audit company, and back in the 90's we drove out here at 4 AM to do stock and fuel audits. It was a different time back then. In the old days, this gas station was super busy at 6 AM. It must have different owners now, the place looks boring. On a Friday, around 430pm, I was the only one getting gas. The foodmart was plain, with no promo signage. Limited selection of snacks and candy. The cashier was very friendly and nice. Looks like the carwash is run by REBEL now. Maybe the foodmart is a REBEL C-store. But there's no signage yet.
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February 2023 by Cathy Russo
The employee was fairly new but very friendly and seemed to already know what she was doing. Good luck to her.
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July 2022 by cisco r.
Came in to get some propane and the girl at the counter was super helpful, she was working alone on top of that pregnant,so I had to wait for her to finish up with all the customers, and when she came out she was very polite and apologized for the wait , which was maybe 3 min , it's nice to get good customer service like this , didn't get her name but thank you!
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July 2022 by Robert Potter
Very unprofessional for the employee to be uneducated on ID facts I simply provided my expired ID with my temporary unexpired ID that’s on paper until the hardcopy comes in the mail and she denied me Tobacco products and simply told me their system wouldn’t let her I know very well me providing both items to her it should’ve been OK so I feel the employee should be more educated on such items
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June 2022 by Ryan Bloom
Been pumping here ofr years. Most of the staff here are cool and friendly.
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May 2022 by Chriz Taylor
Pumps malfunction. No digital pay feature available as advertised on the pumps
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December 2021 by Jeffrey A.
Gas pumps stop at $75.00 and at $5 per gallon, cannot fill up. Overpriced if you don't buy a car wash, total rip off gas station
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October 2019 by Lori T.
Signage for cost of gas at the main entrance on Bridgehead Road was incorrectly posted when compared to actual cost of gas at the pump. Once I started pumping my gasoline, I noticed it was 10 cent more per gallon than posted. I went inside to advise the attendants of the price inconsistencies, and they insisted that it was posted correctly without double checking the signs. Later, one attendant went out to check and saw the price mistake on the sign that I complained about. The manager would not refund me the 10 cent difference per gallon nor she did not apologize for their error. In my opinion they demonstrated poor customer service for these reasons: 1) their harsh tones when speaking 2) not owning their mistake 3) not honoring the price posted on the main sign.
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September 2019 by Paperface Chance
Closed at 530 with all the lights on
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August 2019 by Chris M.
I went in to buy a Monster energy drink, I approached the counter to pay and the cashier greeted me with a loud fart. We exchanged smiles, I paid, and went about my day. 5 out of 5. Will recommend to friends.
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July 2019 by Alanna F.
Absolutely awesome gas station. The cashiers are so friendly and helpful!!! Will definitely be my go to place to purchase for gas and snacks!!
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April 2019 by herb collins
Clean place
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July 2018 by Nann M.
Bathroom not open at 1:45am 7/15, per rude clerk listening to headphones on both ears. OK. No receipt outside so Went in for receipt, clerk rolled her eyes as she had to walk back to the register to print my receipt. If you hate your job then quit. SMH. I'll take my business elsewhere from now on.
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February 2018 by Michaela S.
The curvy Caucasian girl that works here is SO nice! Usually has her hair in a ponytail. Sorry for the physical description but didn't catch her name. It's very refreshing to run into people who seem like they appreciate their job and life! Lost one star because they have a lot of homeless or loitering people outside. They should tell them to move on, or call cops. No good comes from people who have nothing to do.
