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February 2024 by Ernie Perez
Always a great experience and owner is always helpful.
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February 2024 by Justin N.
The man working here is a crook! They did not have the vehicle I reserved and gave me one of a different size. (Much larger) when I returned it they were closed and told me to check it in online and put the keys in a lock box. When I took it back i took pictures of the gas level and miles. I parked it out front in front of their cameras. I received a call several days later asking when I was going to return the U-haul. I let him know I did just a few hours later. He claimed it was stolen. I asked him to checked the cameras and he lied and said he didn't have the footage. I asked if the box was damaged that I put the keys in he told me no. Then changed me $300+. I let them know if it's missing that they need to refund me. They wouldn't not do so. Management was no help with this process. After a month my girl wrote a yelp review and was contacted for a refund. We still paid more than what we should have after they said they have the vehicle back. So they got it back and had no plan to refund me until they saw the yelp review. These people are crooks! DO NOT GO HERE!
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January 2024 by Julia R.
DO NOT USE THEM!!! They are criminals and liars I called to reserve a truck and did not use the app. When we went to pick up the truck they didn't have the one we reserved and gave us a HUGE truck instead. We returned it after 4 hours and placed the keys in the box. We took pictures and used the app for the return. Two days later, the thieves who work there reported the truck stolen and charged us $300 for two days of rental and gas! How can it be stolen AND we are charged for it?? We brought a law suit against them and reported them to their insurance company.
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October 2023 by Brandon E.
I reserved a trailer for 9am for 24 hour rental with my credit card online. I showed up at 11, sure I was late but had it reserved for 24 hours. Well the guy said he rented it because I was late. What's the point of using my credit card to reserve if my reservation is not going to be honored?
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August 2023 by DjNuevaEra1
Good customer service and very fast process
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June 2023 by Edward C.
Horrible horrible customer service and they have thief's working there Do not recommend this place . Forgot some items in the cab, I talked to the employee who said items were there and all the sudden they disappeared when I went to pick them up after work . Talked to the Owner and owner basically said oh well . Wish there was a way to give that place 0 stars never going back there again.
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August 2022 by Bob Schaefer
Very friendly, in and out no B.SWill go back
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August 2022 by Dylan H.
Ben made my move easy!! Everyone writes such bad reviews I'm starting to think it's them and not B&N. He was super helpful helping my find the trailer I needed and helped me hook up the trailer! When I came to return the trailer he unhooked the trailer and I was done! Thank You Ben for helping me out in a bind!!
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July 2022 by Scott Brooks
Parking is always a problem here, especially if you are returning after hours. The gentleman that runs this, however, is very nice, understanding, and a very hard worker, so that offset my experience tremendously!
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June 2022 by Kathy Montalvo
Got in and out quickly, gentleman was very pleasant.Office could use air conditioning!
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June 2022 by Travis C.
(Stipulation this review is a bit late.)So the gal helping everyone inside was super polite and very helpful to everyone coming in. The skinnier guy helping with the Uhaul and the Rv's was working his butt off. This would definitely be directed towards the heavier guy there. Worse employee ever. Absolutely refused to help a lady there that rented a truck and a car trailer for a move. The bad employee got mad when I told him that it's illegal to twist the safety chains of the trailer. They flat refused to help the lady load her vehicle or even bother to educate her on how to do it. The heavy employee just through a child like attitude and told her that maybe I would help her since I was putting my $.02 in telling them what they were doing was illegal. He then had another employee hook up the trailer for him since he didn't know what he was doing. When they were done they left the truck and trailer in a bad position and just walked away from her. I had to maneuver the truck/trailer combo out of their parking lot because of the larger employee having a temper tantrum. If you're going to have employees please teach them what their job is, if they're like the one there refusing to do his job he should be terminated. After all that he had to run out to the street because he forgot other keys in the vehicle. Sad. Two great employees only to have one horrible one ruin your reputation.
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May 2022 by Nishea J.
I'm leaving a bad review because I called this location four days Prior to reserve a U-Haul. When I got there four days later to pick up a U-Haul Ben told me that he never talk to me and that I never reserved a U-Haul knowing I wouldn't went down there if I never reserved one he is such a liar I wouldn't recommend this place.
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November 2021 by Richard Tromblay
Worst experience ever. Poor attitude and customer service. If I could give a negative rating, I would
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October 2021 by Glo D
It's an old gas station turned into u-haul man running the place is nice. I called ahead of time to make sure I had a truck. No problems at all.
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August 2021 by Katarina Fox
All trucks available customer service was great .
