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February 2025 by Wylde Nutz
Great staff. Secure location. I felt safe with my things at this location.
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February 2025 by Johnny Rocket
This place has horrible service lazy never answer phone place is falling apart and expensive for what you get its a racket They clear about our deposit said we needed to give a 30 day notice who in the heck knows when thier actually leaving so you have to pay another month without anything in your storage rip offs.Better and cheaper storages in Santa Maria
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July 2024 by Naomi Lee
My roommates and I booked a 9'x10' unit with this company June 13th and didn't even have it for a full month (Closed it July 9th). We were reassured that we would not be charged for two months, and that because we were there for only one month it would not roll over and that we were not enrolled in autopay. However, after I closed it I checked my banking information and found out I was charged for 2 months. I had to call two days in a row --even though I called the first day within operating hours-- and when I was answered on the second day Diane picked up and was told that they never sent back my $40 security deposit, and that I would not be refunded my money. It would come back as a probate for the month of July.
When I asked for further clarification Diane became frustrated and explained (pretty much yelling) that she does not know how the probates really work and that she would forward my information to the company's accountant. Today I got a call from Mary, who was very helpful and kind that I would not be receiving any kind of refund at all. I got two different stories and am now being charged for two month's rent.
Already, I find it horrible that I had to ask for my security deposit back and that if I never caught that I would have lost $40. On top of that, my address was written completely wrong despite me giving Diane my license and her inputting my information herself.
They are unclear about their policies and tell you what you want to hear so that you work with them -- at least that is my experience. I did not enjoy my time there, will be looking elsewhere for storage in the future, and I hope you do the same.
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March 2024 by Savannah Rice
I rented a 10x20, it was clean. The onsite manager was courteous and helpful. The grounds were well managed, and they have good gate access hours. I recommend!
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November 2022 by Valerie Mercado
What a nightmare this entire experience was. The worst part is the actual owner will likely never even know how rude his Manager is or maybe he doesn't care. Here is part of what I sent them which details my experience.I would like to withdraw my contract based on the fact that the contract was broken by your Manager Diana Morena.On November 9, 2022 my family and I attempted to move in to my designated unit. Per your Rules and Regulations the contract states that Office Hours are 8am to 6pm unless otherwise posted (on door or window).Although this was a Saturday I attempted to call at least 8 times before we arrived to notify Diana that we were coming with a trailer and that we would need the gate open near our unit. Nobody answered the phone and there was no answering service.I arrived to the office at approximately 2:30pm in advance of the trailer arriving to see if anyone was at the office. Nobody answered nor was anything posted on the door/chalkboard. I walked around the place knowing there were cameras and assumed someone would eventually see me and call or come help.Once the trailer arrived we attempted to back in the trailer to off load but due to the location we were not able to do so. I noticed someone walk into the door near the office and then realized someone was there. I walked up and knocked and opened the door to see people standing there and Diana began screaming at me to get out. I nicely asked her if someone could please open the gate for us to offload she kept screaming get out we are closed. I couldn’t believe she acted the way she did considering she had visitors that witnessed the entire thing.This left us with no way to load into our unit, therefore we left.DO NOT DO BUSINESS WITH THESE PEOPLE.
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April 2022 by Veronica Barrios
I’ve used the storage over 5 years .Management very rude, and sometimes she would not open til 8 am, when is should had been at 6 am. I would call, but no answer no other numbers were provided. There were times when we had to leave our truck outside because she closed @5 pm sharp.
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January 2022 by dan the man
Good place
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July 2021 by Loni
Always nice
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August 2020 by ggrepoman
Use to live next to this place. Alot of homeless activity in and out all day. Not sure if it's the owner but I believe a young lady is living in the office. Play it safe and rent elsewhere.
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August 2020 by Kenneth McFarland
Great manager, they have worked with my mom when she needed it. Well worth the money and near the beach too.
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April 2020 by Jeff Betters
Use to live next to this place. Alot of homeless activity in and out all day. Not sure if it's the owner but I believe a young lady is living in the office. Play it safe and rent elsewhere.
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November 2019 by Frank Barone
After moving to the east coast I was given a refund check that got lost. Several phone calls have been blown off with excuses like "the auditor is looking it up", "I will contact the owner again", or "I don't know what's happening with that, will check again".
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August 2019 by Stu Turner
Friendly, affordable, safe
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August 2019 by S & K Turner
Friendly, affordable, safe
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June 2019 by Ana C.
Place is NOT water resistant. Had mold growing on some things that I had to throw out when I removed my things. I was not informed that rat poison would be slipped under the door into my unit and there was a considerable amount of droppings, which are dangerous to your health. Service is very much lacking technology, cannot pay by card and if your a day late she will mail you a certified letter of eviction that will be past due by the time you've recieved it that she will charge you for, so jank! So if you don't mind mold, rat s*** and jank service, choose Mr. Storage. If I could do zero stars I would.
