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August 2023 by Mike Novotny
Desperately needed an urgent grooming due to foxtails and burrs. They squeezed us in and were amazing and friendly, even though we are from out of town, so not a likely repeat customer. We tipped extravagantly and gratefully.
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February 2023 by Ann Bliss
I have a Standard Poodle and Rene and the girls there do such a fantastic job !! Gracie has been able to get her hair long without matting thanks to them!! It has taken me 8 years and cross country to find her and I hope to always come here now!! I have been coming for 8 months, 1 cut and 6 bath, dry, clean feet and face. For the first time in years she is not matted!! Rene really understands her coat! I adore them!
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October 2022 by Jan Hoobler
I love taking my Jasmine for a nail trim. It’s quick and easy.
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June 2022 by Gloria M.
I really appreciate how conscientious the staff at Ultimutt Pet Spa are with my adult and adolescent Shetland Sheepdogs. Ashley does an amazing job and I receive compliments from other Sheltie owners on how perfectly she grooms my fur-babies. She is also willing to use the shampoo I sometimes bring that my veterinarian recommends. Rene (owner) grooms a Labradoodle of a friend of mine and always does a great job. My dogs always seem happy to go to Ultimutt. I wouldn't trust anyone else in Ventura County with my Shelties.
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June 2022 by Kim H.
I've been taking my dog Hugo to Renee for several years and he loves going to Ultimutt and looks his absolute best since she's been grooming him. Everyone compliments him and his haircut, she's the only groomer I've ever had who can actually give him a good haircut and blow dry. They love dogs (and all animals there) and I trust them with my dog child in every way.
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December 2021 by Devin C.
Unfortunate that I'm writing this review because up until recently the quality was fantastic, but my latest grooming on my dog was amateur at best. Very uneven cuts, massive tracks in his fur caused by clippers, chunks taken out of areas that aren't meant to be clipped/cut and to my surprise there were even mats left in my dogs fur after I picked him up. It's a real shame because this was an amazing place to take you pet to but it looks like ownership has changed and quality has declined.
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December 2021 by Brandy Cardwell
Love them so much. My dog has anxiety and hates baths but he still is so happy to see them and they do a great job with his really dry skin.
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December 2021 by Joyce Schofield
I've been trusting Ultimutt Pet Spa for many years. They are awesome with my little dog.
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October 2021 by Kelci P.
I am absolutely shocked at the way I was mistreated upon arriving for my appointment today . I had an appointment for my dog earlier last week that was canceled on me very unprofessionally at the very last minute . When I received the call , the women told me she had to cancel and asked to reschedule for the following week, today . I agreed in desperation as I had been waiting weeks for this appointment and had scheduled my whole day around it , but hung up realizing she hadn't given a time . Today when I came in for my dogs much needed grooming appointment, she was angry with me right off the bat, and so rude that I actually could not believe it . I love people and can usually connect with just about anyone but I have never been treated so terribly in any service . She told me , as she worked on another dog and behind her another dog was being groomed by another staff member , that on Wednesday she is usually closed but had opened it especially for me , and that my appointment was at 10 and that she was about to leave , even though an hour later I went by and she was still there. She told me she would never not tell me the time , and whether she did tell me the time or not , No one coming in to seek and pay for a service she is providing should be treated that way . I ended up walking out because she was treating me like I was nothing , and like I had done something wrong , when in fact she had canceled an appointment we had been waiting on for weeks on me minutes before the appointment was scheduled . I have never experienced such horrible customer service and such inhumane treatment .
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October 2021 by G E.
As can be seen below, Ultimutt Pet Spa received rave reviews when the owner was Lisa. She is deeply intuitive about animals and communicates with them gently and with assurance. My Golden Retriever emerged from a bath with Lisa happy, fluffy, and anxious to go on parade around town, he felt so happy. Sadly for Ojai but pleasantly for Lisa, she eventually moved away. . . . . When I took my dog back to the same place from which he'd always emerged happy, clean and proud, I received a phone call that he was anxious, having diarrhea, and I should come get him right away. As if this weren't bad enough, they were angry at HIM (for whatever traumatic event or handling altered his usual happy, complacent mood). I was able to find a new groomer, and he behaved perfectly and emerged clean and fluffy.
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September 2021 by Maya B.
I've tried this place twice in three years; every time they mess up / hurt my little dog. The first time, we went for JUST A CLAW TRIM; and he came back, shaking and with his tail curled in & with a weirdly swollen bottom. Within five hours, that turned into an anal gland abscess that WAS NOT THERE before; he had never had this issue and never has suffered from it since. So I chalked this experience up to "maybe they thought he needed it done because he is little/or maybe it's a coincidence."...and didn't come back till today, about two years later. Fast forward to today; I came in, explaining that a) my dog is not mean or bite-y, but is TERRIBLE at getting his nails trimmed, FULL disclosure. I normally do it, but it's a goat rodeo. I remind them NOT to squeeze his butt, and say, if you can't do it, it's ok. I have to step out because if he can see me, he will cry. No worries if they CAN'T do it. My dog has been with me all day and night, as usual, and is in fine spirits. 15 minutes later, I walk in, he is tied to a railing and crying (ok, he's a Dramatic Little Dog) and I come to pay and collect him, expecting to pay, apologize for his shrieks and tip heavily. The woman who I entrusted my dog to was COMPLETELY HOSTILE and says "Your dog CANNOT BE TRIMMED" and I said, "that's ok, did you get any of them done?" And she said, "-AND! His DEW CLAW IS BROKEN." As though *I* had done something to him. Ummmm...FIFTEEN MINUTES AGO he had been FINE. Now a streak of blood is on his chest, his foot is bleeding! his nail is BROKEN and he is clearly very sad, trembling and hurt. Not only does this woman NOT EVEN APOLOGIZE, she goes on to say "well, I don't KNOW, but it's broken NOW." Seriously? Had she even trimmed ONE SINGLE NAIL without BREAKING it and then trying to blame ME, I would have paid full price. Deductive reasoning says; I won't be going back here. Beware! 2 stars as it is clean and I have seen that they do a nice job grooming the fluffy haired pups.
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September 2021 by Susan Contreras
Take all my pups ? for nail trims and my pups NEVER fuss!These ladies are the best groomers in town!
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September 2021 by Jacqueline Lawson
Wonderful owner and employees who care for your furry friends. My dog is sensitive to other dogs and being left by me and they take such great care with our idioscnreicues.
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August 2021 by Steve Futujma
My dog Ava looked absolutely beautiful when I picked her up. Also, the staff is very professional and so nice!
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March 2021 by David O.
Such nice people. Took wonderful care of our dogs. Gentle and kind. Love the little bows after dogs are groomed. Reasonable and convenient. And right across the street from Hip Vegan. Highly recommend!
