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August 2023 by Bill Braconi
Friendly very helpful
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May 2023 by christopher Ayala
Lied and said they tried to reach me they sent me a text at 1:30pm saying sorry they missed me with a re delivery slip I waited in front of my house on a lawn chair from 7am till 1:30pm because I had a really important package that I’ve waited 4 months for
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September 2022 by Sean M
Friendly and efficient staff in the post office. Also mail delivery in town has been excellent including oversized packages delivered to the house.
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August 2022 by Tsuyoi R.
It's been 10 years and i still have the same issues with this same post office after all this time, they simply refuse to deliver packages to my front gate / door step if it does not fit in the mailbox. I recently ordered a few jam glass bottles but when they arrived, the carrier refused to deliver the package, so they left a redelivery notice, i went online and submitted the redilivery form but was never updated. So i called the corporate USPS office the next day and complained to them that i constantly have this issue and was trying to get an update on the redelivery, at which point they told me there's no info they can provide. Not once did i receive an update on the redelivery, i didn't even know it was delivered until 2 days later when i went looking for it around the front gate. When i did find the package, it was smashed like someone had either sat on it or stepped on it on purpose, considering the contents were nothing but glass, this is really bad. Fortunately nothing was broken but the entire experience was just horrid, not to mention i had a package delivered that same day by Amazon Prime and they had zero issues delivering to my front gate, in acceptable condition (i.e not smashed) After 10 years i'm tired of dealing with these lazy USPS employees, do your job!
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July 2022 by Monica P.
I had paid for my PO Box through July 30, and I was not able to change billing information online so I had to call the customer service people to help me change it and even they couldn't. So then she said I should just cancel the PO Box and because I have paid through July I can re-open the same box by then with the correct credit card information online... she helped me cancel it right then. When I went to the post office today, the 18th, the PO Box had already been closed and I have no more access to it. I was even told over the phone there will be a 10 day grace period after July 30th in case something happens and I'm not able to do it by then. So when I went into the post office today and see my PO Box is closed the lady at the counter couldn't have been meaner, un-kinder and non-caring, kept giving me the cold shoulder and whenever she did speak with me it was very aggressive. I'm honestly very shocked because the ladies in there have always been so nice to me and I have always had such a wonderful relationship with them. I don't know if they're overworked and under paid, I don't know if she had a really horrible day to begin with and I made it worse for her for some reason, but between the interactions online, on the phone, and with her today I am very disappointed and I will never open a PO Box with the post office again.
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April 2022 by Jaz M.
Loving visiting my local post office, these people who work here are great. Always a pleasure seeing them.
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January 2022 by Susan A.
Whenever a vendor tells me my package has been delivered by Ojai USPS it's never here - all packages just seem to disappear when they are handling things. Horrible horrible.
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August 2021 by Amy Friedheim
A hot mess!!. They don't even bother to try to deliver your packages but just leave an "attempted" notice (without ever coming to the door or honking a horn.) That way you have to pick it up because they cannot be bothered. Some of the staff are courteous, but there are employees who seem to want to make life more miserable for their patrons. I listened to Julie lecture an elderly customer who wanted to avoid coming into the building early on in the Covid crisis (pre-vaccine) about how "there are certain things a person has to do in life and going to the post office is one of them." They wouldn't take responsibility for an item of mine they lost. I really love the postal service, but if they become obsolete, it might be due to poorly run offices like this one.
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July 2021 by John F.
I've shipped 9 trackable packages through this post office over the last month. Unfortunately only 2 were origin scanned in at this facility. The rest only showed tracking from scanning at other facilities. Has this branch decided not to bother with scanning package labels anymore?? Makes things really difficult when you try to explain to customers that, yes the parcel was dropped off, but no, the post office at this end just doesn't bother scanning packages in any more. Please wait until it reaches your end before hoping for any tracking info. This is not acceptable! The Ojai Post Office just lost my business. I'll stick with UPS. Costs a little more, but at least they have the professionalism to operate like a business.
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April 2021 by Zachary Hale
We Shipped out a package to North Korea, and they did not question it once so ever. It almost seemed like they've done it before. Quite happy yes yes. Also here is Marmaduke
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February 2021 by Walker Bradfield
I've never had a problem or difficulty with this post office and I'm glad its done well with Covid restrictions.
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February 2021 by T W
Very rude tall black woman that works here doesn't answer questions and insults you the whole time.
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January 2021 by Dominic P.
The Ojai Valley Post Office (only Post Office in the town) is currently not issuing drop off receipts for pre-paid insured shipping label customers due to covid. Instead, they are making customers leave all pre-paid packages behind the Post Office building at the shipping dock, (no employees around to oversee the packages, and no cameras), where they sit unsupervised for hours at a time. I've recently 2 lost parcels in the last month (I'm assuming stolen off the back of their porch), and USPS personnel at that branch couldn't care less. I've been using USPS to ship for my business for years, and never had 2 parcels go missing within such short dates with no information updated on the tracking service. So today, I decided to try my luck again. I waited in line today and asked a lady nicely at the counter (Julie) for a drop-off receipt. I was berated for "walking past the signs" and it was insinuated that "I didn't know how to read", and she still refused. The only way I was able to get her to scan them in at the counter (and she STILL wasn't willing to give me a receipt for some reason) was by threatening to void all my pre-paid labels and have them re-make all labels for all my parcels right then and there, since their "leave it out back unsupervised" policy only applies to Prepaid labels. All other services are still offered at the counter. Seems like they are refusing to issue drop off receipts just to be petty. I mean, the lady in front of me literally just bought a roll of packing tape, and they didn't have a problem with that whatsoever...
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January 2021 by Emily Gravebliss
I love this post office! The workers are courteous and friendly. They had a hard time handing the holiday surge with Covid (as did every shipping service!), but I thought they handled it quickly and well without sacrificing customer service. I always leave there feeling happy which is rare for a USPS.
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January 2021 by Shakey T.
Some of the workers are very helpful and nice. But i encountered this problem i lost my package i mean not really lost it was delivered in a wrong address. and been coming back for a month already i talk to their supervisor (young lady) she was not helpfull. I was expecting she is helpfull or atleast give a suggestion but she never did. And lastly i went there again and talk to this clerk/staff (the black lady) she was very disgusting. I think she was tired; but if so she better stay at home then talking to people in a rude way.
