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September 2023 by Kelly H.
Was camping in Truckee with my husband and two little kids. We brought our bikes from home but after riding for a while noticed an important safety screw for the child seat attachment had come out somehow. We happened upon this place, and although we didn't rent bikes, the tram helped us out so we could be in our way. Thanks Truckee River Bikes for keeping our family bike trip around Truckee a possibility! You're the best and we will definitely recommend you anytime!
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August 2023 by Jennifer Clayborn
WOW! All I can say is, if the man I spoke with today should ever be a tourist in our area, I hope to never make him feel they way he made me feel. If you are so arrogant that you can’t even answer a simple question without being a condescending jerk, customer service is probably not the type of work you need to be in. We learn something from everyone, and today I learned how not to be like you.EDIT;In response to your response.Actually, we did just as you suggested and it was great. I certainly appreciate your recommendation. However, your arrogance while speaking to me was absolutely unnecessary. So of course I was not a customer after the way you spoke to me. So maybe, just maybe you can recognize this and do better in the future.
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August 2023 by Patrick S.
Perfect location for getting bikes to ride the Truckee River trail!Three of us rented electric bikes for a few hours to ride the trail. The website was informative and the rental process easy.New to this sort of rental, so I can't speak to the relative cost situation.Location was good with easy access to the trail and lots of parking.Service was good, no issues and found them very helpful.Note the signs about where to return the bikes, it's off to the left of the shop.
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August 2023 by Stephane l.
Besides having rude staff, they have very little common sense in their policies. Typical signs when have too much business. Will avoid in the future.
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July 2023 by Leah M.
Our experience was not good. We stopped in only to have air checked in our bike tires. i was told, "We are not a gas station, very entitlted rude young man. I do not think anyone should go to this place!!!!
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June 2023 by B H
We (my 72 yo husband and 68 yo me) had so much fun renting comfort electric bikes here and heading out to Lake Tahoe for the day. The bikes were VERY comfortable and the dedicated paved trails were smooth and with amazing views of the river, the lake, and the amazing Lake Tahoe homes. We brought our own picnic in our backpack which we enjoyed in the forest along the west side of the Lake Tahoe trail, then we rode into Tahoe City for garlic fries and drinks at Jake’s on the Lake. Superb! The staff here at Truckee River Bikes recommended the path for us to take. I read in another review someone complaining about their credit card being charged as a security deposit; Of course this is normal! These bikes are expensive! Once you return them, the credit card fee is reversed. Great location for bike rentals.
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June 2023 by Chris Baker
Good people working there, good prices, and high quality work fixing my bike. 5 stars all the way.
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May 2023 by Nathan Dudley
Our family had an amazing time riding and the staff was extremely helpful.
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August 2022 by Gen M.
The good: The shop is upper convenient, right next to the river path and then bikes are in good shape and well maintained. There is also parking. The bad: the guys working there are snarky, especially Matt. He was rude with us and also with an older couple getting help after us. It ruined the entire vibe of the ride.
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August 2022 by Ashley Maldonado
the owners or workers of the shop were completely rude to me and especially my family. they were not patient at all and insisted on not letting us even choose our bikes let alone touch them. the man who we spoke to was even rude. would joy recommend.
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July 2022 by Emily Tanner
Beautiful and fun ride. Your service was efficient and helpful.
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July 2022 by Oleg Tsvinev
Easy to rent, and over 40 miles of paved trails await.
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June 2022 by Cindy Shaw
Rented a bike here 2 weeks ago. They were nice, but not really helpful in terms of explaining the differences between bikes. (It's been years since I've been on a bike and the options have expanded a lot.) I wound up on a bike that didn't fit quite right, so we cut the ride short. Also, after renting from Olympic in Tahoe City this week, I realize they didn't put me onto the best type of bike for what I was after.
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June 2022 by Zeb Blais
Had an awesome experience renting bikes from Truckee River Bikes with my parents. Trails nearby are well maintained, paved and easy to ride. Beautiful views and really fun ride. If you're wondering what to do with family in Truckee/North Lake Tahoe, this is it! They were stoked.
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August 2021 by Amanda Noe
We had a really large group so we made a reservation to ride bikes and when making the reservation everyone was super helpful and kind. Unfortunately, we did not get to experience their fabulous ebikes due to heavy smoke from a nearby fire. However, I very impressed with the manager, Matt, who was so kind and helpful!! He was extremely understanding and definitely left us excited to get back to Squaw Valley and ride their amazing bikes soon!