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April 2024 by Jacque R.
This was my first time skiing in more than 25 years. It was also my son's first time snowboarding. We were referred to the Inn Shop by a friend, who lives in the area. We were warmly greeted and I felt at ease in this unfamiliar environment. We rented skis/boots/poles, snowboard/boots, and a helmet for my son. I had brought my own. The equipment was perfect for us and the price was much less than what I expected for a five-day rental. The icing on the cake . . . new employee RJ was especially helpful and made our final day on the slopes possible. We cannot wait to return next season. We will only rent our equipment from the Family-Owned Inn Shop!!
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January 2024 by Tony A.
Amazing service. The staff are awesome. Good high performance equipment. And location close to the lifts.
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December 2023 by Reza A.
Excellent service. Professional Kind and knowledgeable High performance equipment with low price. Selection ++++
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May 2023 by Evelyn Meng
Best rental experience ever - super friendly staff (I had a flat tire when driving to the resort and the manager went out of his way to help me with tire replacement) who helped me pick my skies and prices are more than fair. Will be my go-to rental place for Palisade. Highly recommended!!
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May 2023 by KK WW
I had a great experience at Inn shop when I purchased a pair of ski poles. Unfortunately, I later broke one of the poles. However, when I returned to the shop, Todd provided me with a replacement for free without any hesitation. I was impressed with their responsible and trustworthy service.It's reassuring to know that I can rely on Inn shop to stand behind their products and take responsibility for any issues that may arise. The fact that Todd provided me with a replacement pole free of charge is a testament to the quality of service that I received.Overall, I highly recommend Inn shop for anyone looking for quality ski equipment and exceptional customer service. My positive experience has left a lasting impression, and I look forward to shopping at Inn shop again in the future.
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May 2023 by Emily S
Definitely recommend renting from this place. The online reservation was easy and the process of picking up and returning my rentals was a breeze. All the staff in the shop were super friendly and helpful, explaining how the bindings were set (which was helpful for me as a beginner) and other tips. Best place to rent gear at Palisades!
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April 2023 by Mike F.
Love this shop.Was there last week and was in need of a pair of boots for my daughter. Todd Heenan and his partner were super helpful and very easy to work with.User friendly and super good vibe.Thx fellas.I will return!!
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March 2023 by Tony Bradford
First class service from the whole team at the Inn Shop. Without doubt the best rental experience we have ever had anywhere in the world. Reasonably priced, easy to deal with, and incredibly flexible. We changed our gear many times over the Christmas holiday week as conditions changed on the mountain daily, and they were so patient and accommodating. And Mike's advice on how best to ski Palisades was spot on. We wish we had this kind of service in Australia! Big thanks to Mike, Frank and the whole team, we will definietely be back next time we visit Tahoe. Cheers...Tony, Rachel, Finn and Sam (Sydney, Australia)
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March 2023 by Jason Stewart
Fast, friendly and prices are the best you will see that close to the lifts. Their equipment is in excellent condition, great quality and demo equipment is available as well. For an experience, I couldn’t ask for better. This shop has been around for as long as it has because what they do is make your rental experience the easiest part of your day. Go check em out, you will be glad you did!
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March 2023 by paige dolby
Very helpful! Fixed my bindings, helped me find the most comfortable boots. Definitely head down and talk to the team there and they will make sure you are ready for a great day on the mountain
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March 2023 by Zeb Blais
The in-laws and our neices came to town and the Inn Shop got them dialed with rentals. Great gear and great service made for an easy experience and a memorable couple of days! Thanks all!
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March 2023 by Aurelien N.
Great equipment, and great service. Super welcoming team, fast service.They are also very flexible- we had to leave earlier than initially expected and they gave us a full refund. The skis were great!
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February 2023 by Bev H
Great service! We just rented skis and equipment from this family owned business last weekend. It was a busy place, but they have this down to a science. We were in and out quickly and everything fit and performed well on the slopes. Location is great too near the aerial tram up to high camp. Everyone was knowledgeable, friendly, helpful. Thanks for the positive experience.
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February 2023 by Kristen Tebo
Excellent service and recommendations! Loved my demos for the day (I challenged them to find some boards that could hold a short turn radius and I laughed at these…. But they were right!! So fun!) Smooth rental intake and even waxed the skis fresh! Thank you!!
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February 2023 by Yiana Matthews
Inn Shop is by far the best place in Tahoe to rent from, especially if you’re planning to ski Palisades. I have rented demos from them year over year to try different styles of skis and the employees at this shop are BY FAR the most knowledgeable at matching skis to your level of skier, as well as understanding the industry overall. I’ve bought skis off their recommendation and never been led wrong. Visit them and you’ll learn a ton about ski composition, even if you don’t need a pair that day- go in anyway. They’re super friendly and willing to help.
