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February 2024 by Anna Ferris
Went in with my new ski boots (purchased elsewhere) that had become incredibly uncomfortable since the last time I wore them. Paul helped me make a few adjustments and recommended different socks that completely saved my day. Everyone else at the store was really kind and helpful. Thank you!!
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June 2023 by Matthew Kaplan
This was the worst experience I’ve ever had buying skis. They mounted the wrong bindings on my skis and then wouldn’t refund my money as the skis had already been drilled. Long story short these people do not care and they do not stand by what they sell. AVOID AT ALL COST!!
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June 2023 by Matthew K.
This was hands down the worst experience I have ever had buying skis. They mounted the wrong bindings on new skis I purchased from them and then wouldn't refund my money for either as the skis had already been drilled. Because it's run by Palisades, the employees do not care at all leading to the worst customer support experience in history. AVOID AT ALL COST!! These people do not care and they do not stand by what they sell.
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January 2023 by Vito G
I'd avoid unless you need anything for emergency. Now in 2023 Covid is excuse to making still almost everything final sale despite being overpriced to start with and, at the same time, not letting you try things on.So obviosuly what we got for my daughter this morning didn't fit and wasted a second purchase at this shop this year.
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December 2022 by OAL
Good customer service even when they’re closing in 2 min..
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March 2022 by Robert Horowitz
Great selection, really nice and funbstaff
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February 2022 by Sara H.
Good, but pricey for equipment Good Clothing gear Excellent Light gear knowledgeable clothing gear staff, with good customer service
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February 2021 by Nancy Walden
There was a wide product selection in the store, but when I bought a pair of glove liners with EP fingertips and the product was defective, they refused a return after one day of wear. The "manager" was adamant about not accepting the return and told me to contact Smartwool directly. I've never encountered a store which didn't stand behind their product like this! I'm not shopping here again.
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January 2021 by Gordon Simonson Jr.
Nice staff but really bad policies. I made a purchase that the cashier assured me was returnable - when I went to return it I was told there was no way they would do a return. The manager stood firm and I understand retail, however this was a disappointment. A few hundred dollars wasted and I’ve learned to take my business elsewhere, and I will encourage everyone else to do the same.
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December 2019 by Tobias Pietz
I took a pair of poles to get cut down and they left them uneven, and they messed up a simple punching job in a brand new pair of boots.Would not recommend
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September 2019 by rico simbulan
Awesome staff. Very helpfull. Unfortunately I have forgotten
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July 2019 by Sameer Ansari
Aden the bootfitter is awesome, helped me understand a lot of the pros and cons of different boots and didn't mind that I wasn't buying that day. Definitely planning to come back
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April 2019 by JMichael Kues
Great staff & selection!
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February 2019 by Polly Nelson
Josh and Aiden made my husband's purchase of new ski boots a pleasant, efficient, customer-oriented experience. When his boots cracked on day 1 of skiing, he headed to Parallel, where they were able to fit boots for his small-sized works. They tweaked the fit after he spent a few hours testing them out on the slopes. The entire staff was eager to meet our needs. We would definitely return, and highly recommend a visit to the store.
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February 2019 by S. S.
The staff are really nice and helpful! Great experience!
