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August 2023 by Mariana A.
The receptionist was ill tempered and handled herself in an unprofessional way. She sassed at me instead of ascertaining how to calm the situation down which was not a situation about their business but about something going on outside. She rudely responded to me as I shook my head. Ernesto took my call after she hung up on me and refused to transfer me to the manager. Ernesto offered apologies and found out I was upset about a car fire outside their building and just wanted help for that situation. Not my car but still scary Customer service counts !!! Ernesto yes, receptionist 0
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July 2023 by Carol Over
Super nice to deal with. Excellent customer service!! Super knowledgeable and pleasant. Went out of their way to help me
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September 2020 by Maria Esquibel
I got this beautiful pink rabbit for my cat. It is very soft and delicate, and is not for heavy chewers but perfect for cats or small dogs. Beautiful material, great quality for the price.
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August 2020 by Helen Newman
I got the Landwarrior Platypus for my 9 month old pup and he had it destroyed in 10 minutes. It was supposed to be a tough toy but evidently not! Money wasted!
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March 2020 by Alex Kirk
We bought one of their toys, and it didn't even last a full five seconds. Did they even try testing it out on a dog before selling it, because my little puppy pulled out nearly every single string, and ripped the seams withing instants of getting it. We purchased a duck and a dog, with strings for fur. Maybe next time you decide to make a toy, try sewing the fur on, instead of simply pulling it through the toy, and testing it on a dog, before selling it to retail stores, and online. Absolutely do not recommend getting, AT ALL.
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October 2017 by S A
Spent 5 bucks and thought my toy would last a week didn't even last the day.
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October 2017 by Letty Erwin
Bought the EZ Squeaky ball, lasted all of 10 minutes, no longer squeaks. Reason for buying this one was the tag said puncture proof squeaker. False advertising.
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February 2017 by Jesse Quinn
Bought the crocodile 5 squeakers total 3 of 5 non working within the first couple hours of play time! Tag says guaranteed to never stop squeaking!!!! Not satisfied at all my trusty old Kong still squeaking after 3 months called the number some foreign lady passed the buck onto the customer service email route! Don't put a label stating"GUARANTEED TO NEVER STOP SQUEAKING" and then not even attempt to assist your customers with legitimate issues with the product you falsely exclaimed would not ever stop squeaking! Pissed! Overpriced and overrated!
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December 2016 by Caron Wiedrick
Got her first Petlou product for Christmas and within 20 minutes had the back stitching ripped and the squeaker out. Very disappointed and hope they will respond
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April 2016 by Kevin Niemela
Have bought 3 of your toys,2 hedge hogs 1 duck,and almost right away the squeezes stop working and frustrate my dog!!!!!!
