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February 2024 by Johb Gorman
The worst bank in history a tell by the name of Eric is so rude and should not represent any company he over talks people who is trying to teach him how to do his job
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December 2023 by Holden Osuna-Llamas
I came to make a withdrawal on 12/1 for $45. The teller Leo for some reason thought i said "$4,500" and made the withdrawal on my account. After reversing the transaction now i am told that i can't get my money back until next week.... this is absolutely ridiculous. avoid this branch!!!!!
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November 2023 by Patricia V.
Always long lines and two tellers open maximum. Other associates just wondering around and not assisting with long line
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October 2023 by Stephany M.
Been standing in line for 10 mins while there is one teller and the guy at the window is talking to the customer about down payments needed for a car. 1 bank teller on a Thursday or Friday is pretty crazy. Also I hen there is one teller you get to the window and the teller is in a bad mood. There's a lady that walks around in super high heels just looking around and greeting but not really helping. She's not in the back getting the line going. Waste of staff and resources. There is a business line but no teller to help with the business side. Need more staff in the windows.
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September 2023 by R W
So this bank location at 941 Tustin, wow what a great place. When all other Bank of America's are closed on Saturday, their one is open! They also stay open until 5:00 pm. There usually a wait, but for the convenience of Saturday banking, I'll take it!
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September 2023 by Jayy Duggan
My wife and I went to this branch today to update our account information which should have taken five minutes. When we got there they said we had to schedule an appointment, but the next appointment isn't even available for two weeks unless you can come in on a weekday. But who can do that if they work Monday through Friday. We have a lot of money in our accounts with this bank and we are preferred customers but they can't even do a simple update to our account information that would take 5 minutes even though we came in to the branch with plenty of time to get this completed. If you want a bank that cares about you as a customer, this isn't it.
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September 2023 by Amanda W.
If I could give negative stars, I would. Only use this branch for in person deposits or withdrawals. Anything above that skill set, is missing from this branch. Employees are not properly trained, and lack intelligence. I will never use this branch again (nor will the three other people with business outside of basic deposits/withdrawals that weren't helped during my visit)
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August 2023 by Susan M.
If I could give this bank zero stars I would. Absolute worst institution I have ever dealt with. One teller long lines no customer service every time I go in someone tells me a different story about the account. Dumbest group bankers I've ever dealt with. Stay away if at all possible
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June 2023 by Jonathan J.
One teller on a Friday, brilliant. This branch needs a reality check. Stood there for 10 minutes and some lady behind the counter walked by and didn't even acknowledge the six people standing in line. And they wonder why I say no thank you in the ask if I'd like to open account. Not fair to the customers or the employees, management is nonexistent
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April 2023 by Norma V
Please have more cashiers available. Most of the time there is only one.
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February 2023 by Kerry K.
Good, friendly and efficient service. Clean facility.
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February 2023 by Aiden Quintin
Been going here for years. Probably the worst Bank of America I’ve ever been to. No reason for it to take 45 minutes with 4 people in line. This is on a consistent basis too. Very poor service. Don’t go here if you can avoid it.
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February 2023 by Angel E.
Love Bank Of America been a member there for so many years. They're all over the very easy to work with.
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January 2023 by Krystle Lester
This place is terrible joy is a horrible manager! She refuses to give people her name. This man just waited 30 min and when he was told to speak with joy. She completely shut him down and refused to even say her name to him. He was polite and even explained his reasoning why he was upset. She disregarded and disrespected him in front of the whole bank.
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January 2023 by Drew Ruppel
I know this location can be a little spotty on the length of time you have to wait, but I have yet to have a bad experience. The staff has always made me feel welcome and taken care of me when I walk in.
