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March 2024 by Chau B.
Poor customer service. Wire transfer is slow. No respond why it is on hold. Stop by the bank, they don't show much interest in customer. Wait..wait ..& wait
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January 2024 by Christbepraised
I really appreciate the manager there
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December 2023 by Panda Momo
Could be better at depositing checks
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November 2023 by Josephine W.
You are a bank providing a service so please staff your bank with more tellers!!!! Ridiculous to see only ONE teller working on a Friday! This is one way to convince my mother to bank elsewhere.
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September 2023 by Susan M.
Definitely the worst bank I have ever dealt with. He would be better to bury your money in your backyard. I'm pretty sure they're running the bank so poorly as to eliminate us talking to people and relying on telephone customer service recordings.
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July 2023 by Angelica G.
Always friendly fast and efficient. Super clean plenty of parking and air conditioning.
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July 2023 by Luis Zapien
Palmira was fast and she helped me very good thank you
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October 2021 by Mr. Orange County C.
The Orange Hills Bank of America is a joke! As others have pointed out, they only ever seem to have two tellers working and a supervisor working the sidelines asking people if they need help or telling them to use the external ATM machine. My debit card was compromised and I called BofA security. They canceled the card. When I asked if I could get a temporary card issued by my local branch, I was told that I would have to contact them directly or go in. I tried calling the branch but no one picked up. I went in and stood in line with some j*** standing too close to me. It looked like he was trying to look at my phone for whatever reason. I finally get to a teller and told her my situation and that I needed a temporary card. She then proceeded to tell me that they no longer give out temporary cards and that I would have to use something like Google Pay or Apple Pay or the BofA app virtual card. I told her not every place has the capabilities to use those features. Then she kept repeating if I wanted to take out money. I told her that's not what I came here for. Not to mention that BofA will charge me fees for using the ATM machine too much with their virtual card. Every single time that I come into this branch I have an extremely negative experience! Customer service went down hill at BofA ever since they merged with Nations Bank and relocated their headquarters out of state.
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March 2021 by Gle Deh
The bank is open after almost a year. Good to have the friendly neighborhood bank open again.
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January 2021 by Kristin Leigh M.
Kind of awkward to figure out how to enter the parking lot if you've never been here before. You can't actually enter through Chapman, but have to go in on the side street. The parking lot - once you figure out how to get into it - is also one way and very tight. Two outdoor ATMs. They're the newer ATMs where you can select the denominations of the bills you would like. 2021: 1/100
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September 2020 by Fernando Reyes
Ashley Cortez, who supposedly is manager, does not respond to emails. I have a pending fraud case that needs to be resolved. I should have spoken to a more knowledge/competent B of A rep.
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March 2020 by D
These five stars are for Julio Hernandez. I wanted to close a safe deposit box because I live in LA and no longer need one in OC. I was stuck in traffic (of course:) and arrived at the bank at 5:57pm and there was a line. The bank closes at 6pm.At first, I was told that they can't close a safe deposit box because a manager was not on site. I pleaded because I didn't want to make the long trip again.Julio went above and beyond to help me! He even stayed about 15 minutes past closing to get this done for me.We still bank at Bank of America, but in LA. I wish Julio worked at our branch!Thanks, Julio! You made a big difference for me today and I appreciate it so much! This is a perfect example of EXCELLENT customer service.
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January 2020 by Patrick James
10 people in line, only 1 teller. Everyone in line getting really cranky and bonding over how much they hate BofA
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January 2020 by Corey H.
I have never walked into this branch but man I wish I hadn't. The branch was useless to fix my issue. They merely sat me in a chair and called customer service. The branch manager then walks away! She did nothing to resolve my problem. I cannot believe this! May be time to change banks.
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November 2019 by Chris
1 teller to help over 15 people in line. Manager casually takes her lunch at the busiest time. Comes back with no sense of urgency. Home loan officer laughing at the wait time. No one stepped up to help. Asked for an explanation and none was able to be given. This bank has no leadership. I will be looking at switching to another bank
