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January 2023 by Mariss Mikhail
I was very sad when my sons doctor told us he had to wear a helmet. It was a couple months process but it was still hard. We got through it and my son’s head has been healed ?❤️. I am Thankful to all of the girls who work here! They are all so friendly so kind so loving to all the babies there even the girls at the front desk are so understanding. They truly are compassionate and care about their patients. If your child was diagnosed with plagiocephaly I would trust them and go there. It is a hard thing to deal with but you and your baby will get through it. Thank You all for everything ??ps my son loves you guys.
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December 2022 by Dr. Tara Rasta
This place was amazing. The staff was sweet, kind and very nice to my baby.The RN Leanne was a wonderful lady with great deal of expertise in her field and took her time to explain all the details for us. The place provides toys for the babies so keep them busy and when they asked me to undress my child they actually provided heating on the room so he doesn’t freeze. The environment was very friendly, neat and clean. We didn’t have to wait long and staff seemed very professional and on top of their duties. Highly recommend this place for any parent that wants their babies to have a perfect shape head.Great place with great staff.
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November 2022 by Jennifer S.
I really hope this review helps you. I was so conflicted about making the decision to get a helmet for my daughter. I ended up going thru with it, and well, I was so pleased with the results I opted for a 2nd helmet! No it was not pushed on me. The decision was all mine. A misshaped head effects facial symmetry for life, this isn't anything I wanted to have regrets about. The entire staff was terrific. We worked with Julie specifically and we just LOVE her! She was so friendly and empathetic, she really cares. It's a blessing to have someone like her while your doing something challenging. So very grateful for all the support!
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May 2022 by Sandra A.
I am seeing such bad reviews but I haven't fully finished my son band and wearing the helmet but I can say it was fast easy and simple to get my baby in they let me know the sooner the better my baby might have to wear it for 4-6 months thank god I caught it early but I want to say the front desk office is very nice staff are super nice today is our new appointment my son is sick and does not have covid symptoms and they said that okay as long as there no covid symptoms he can get seen so I am happy for that
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April 2022 by Alejandra T.
AMAZING RESULTS!!!! I had the BEST EXPERIENCE.My daughter needed a band for 3 months,they made the whole process go smooth. All the staff is super friendly.The office is so clean and sanitize. I'm so HAPPY with the results. My daughter just received her graduation certificate and I'm so glad We did this process. Thank you so much .
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February 2022 by Emily McClain
We are finishing out our treatment over the next few months, and we have been going to the Orange, CA location for almost a full year. My son had some medical challenges to work on first, and we started the helmet process a bit late (at 8-9 months old). We have universally been treated with kindness, helpfulness, and respect by the staff and clinicians, and the visits were always efficient and punctual. The office is really well run, despite having to deal with changing COVID conditions. Now, after more visits than I can count, we have finally scheduled our helmet graduation. As grateful as I am to be almost done, part of me will actually miss going in and seeing these folks who've become part of our extended family. Leanne helped us get so much improvement in our son's head - the difference is incredible. I highly recommend this office and the Doc Band itself. So glad we did this.
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January 2022 by Nicole F.
Shameful business. Even in the midst of the Omicron surge they are only having their employees wear flimsy PAPER masks that have been repeatedly advised against by health authorities. I voiced feeling uncomfortable with this at a recent appointment and the employee told me she was vaccinated so my baby couldn't get COVID from her. VERY SAD how poorly informed she was about transmission. As clients we are bringing vulnerable, unvaccinated babies into the clinic, some of whom have underlying medical conditions. This business needs to step it up and at least pretend to care about these children by providing N95 or at the very least KN95 masks to their staff. I am considering stopping treatment for my child due to safety concerns, which is a heartbreaking decision to have to make when the company has the resources to improve safety but doesn't. This is downright negligence.
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December 2021 by M K.
It's all an aggressive sales pitch. Our personal experience was the same as others', who thought it was the same as a used car lot. There were multiple red flags every step of the way. It was difficult to make an appointment--it took ten days for someone to respond to our inquiry--and similarly it took a few days to change our appointment when we needed to. The intake is overly dramatized, to make it seem like they know what they're doing. The person who does your intake is not a medical professional, but a salesperson. The language used in the brochures and analysis seems designed to appeal to overly anxious mothers, who are worried that their babies will not be "normal." The diagnosis given through email was WAY overexaggerated, and uses language designed to induce anxiety. We received emails with advertising-like materials, and requests that we contact our doctor so that they could get insurance approval. Every step of the way, we experienced an aggressive sales pitch through Cranial Technologies. Do yourself a favor and schedule an appointment with Hangar Orthotics, who actually use professionals to look at your baby.
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October 2021 by Steve Comer
Everyone should consider taking their baby in for an evaluation. They took detailed photos of our baby's head and showed down to the millimeter where the imperfections were. They concluded that our baby's head was fine and did not need any treatment. They are obviously not trying to sell anything - they want to help babies that need it.
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September 2021 by Yvette O.
Our experience was okay. We had a really great therapist. It is hard to get convient appointments unless you book a month in advance though. I really wish they would have stressed how important it is to get in sooner rather than later. They say 18 months, but you really really should start before 11 or 12 months. All things considered we had a pretty decent outcome, but since we can't go back and you only get one shot at it, again, I wish they would have emphasized the fact that the treatment works better the earlier you get in. When we first went, I felt like they didn't try hard enough to find out if insurance would cover it. Turns out our insurance covered 100%, which wasn't even the deciding factor. I just wanted to make sure that we could manage the bills. I didn't know about the payment plan or that they take CareCredit until we were already sure we wanted to do it. They really should tell you all the financing options in the beginning because we would have done it like 6 months earlier and probably had an almost perfect result. In the end after starting at 15 months old, she had decent improvement, but I really think had we done it earlier, it would have made a significant difference. That being said, I think they do a pretty good job still getting some decent results.
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June 2021 by Will S.
We left with a terrible taste in our mouth. Not about the staff or the building, but about the fact that we were told our son needed treatment before any measurements were taken. He "needed" treatment based off a visual comparison to a baby with a "perfect head". It felt like a money trap and semi unethical. Thankfully we got a second opinion at Hanger clinic where we were at-least given a list of things to try at home to allow his head to correct on its own. Our son was given a "moderate" diagnosis at this location. We were given a "mild at best" diagnosis from Hanger who actually took measurements for a comparison to what is considered "medically necessary" for treatment. They also recommended waiting until he was 6 months old to allow the head to have a chance to correct naturally as well as allow his neck to be strong enough to hold the helmet up without straining. Makes perfect sense. Cranial Technologies encouraged immediate treatment with no other options. I'm sure this clinic has done some great things however playing games with people and encouraging them to pay for a helmet out of pocket because they cannot convince insurance companies to cover it is unethical in my mind. We highly recommend you get a second opinion in regards to you children's head shape and the necessity of buying not 1, not 2 but potentially 3 $2000 helmets when it may not be needed in the first place.
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May 2021 by Sally S.
Best place to get your babies helmet! They are so professional, caring and such a clean environment. They sanitize after each visit. Today was my sons graduation day, they showed me progress pictures, and I saw a HUGE difference. We are so happy we did the band for my son, but most happy we chose to do it with Cranial My sons head shape looks amazing! So happy!
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March 2021 by Bobo L.
The band technology is very good but very horrible admins people dealing with all the Billings and wasting time. Before My baby finished the first band, the billing people contacted us and said they will go through insurance and by the time my baby is done with the first band, they will sort out all the insurance info already so no wait time for the next band. Fast forward, when my baby is done with the first band, the billing team said that they have not started the insurance process yet, so we have to go through all these admin process while my baby is wasting her time not putting the band on. One month after, they are still dealing with the billing and insurance. And finally figured out the amount we need to pay. A few weeks later we noticed that they overcharged us by $700 saying that the machine does not work. Because the 1 month of time is wasted, our baby need to wear the band for longer and all the way through the summer, which is really not pleasant for a little one to go through that, My only advice to them is that, great technology but just get the admin sort out in an efficient manner instead wasting parents' time and money.
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September 2020 by Laurenn R.
I wish I could give this place 20 stars! They were amazing! From the friendly and knowledgeable staff to the cleanliness of the office (during Covid), we had the best experience! My son had to have his helmet on for 7 months, and they made the whole process go so easy! We saw leanne for the majority of the time we were there and she was awesome! I would recommend them to EVERYONE!!!
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July 2020 by John S.
The Orange location is organized and has a strategy for reducing COVID19 risks. We were hesitant to get a free on site consultation for our child but when we finally did, we realized they have our concerns in mind when implementing their checkin process. On the day of the appointment, we texted them to let them know we arrived and they texted us back to tell us they were ready for us to come into the office. Only one parent can accompany the child. The office is on the 5th floor of the St. Joseph's Hospital. Everyone entering the hospital must have a temperature check. The consultation went really smoothly and took under an hour. A staff member took pictures of my child's head. It was funny watching my frustrated kid try to pull off the modified pantyhose they put on the head to get a better picture of the head shape without hair in the way. We then waited in a private waiting room while the pictures were being evaluated by an OT. It was a short wait. The OT was honest with her evaluation while showing us pictures taken of our child's head on the TV screen in the room. While we ended up deciding not to treat with the Doc Band, we would not hesitate to do so if our case was more severe. After our consultation, we received a thorough report by email with pictures and measurements of our child's head. Our pediatrician was also sent a report of the evaluation. The staff at Orange were very patient, professional, and kind. We had a great experience despite all the extra precautions we had to take due to COVID19.
