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December 2023 by Kellie B.
Make sure to stop by and see Jim for your next lease. And Giovani in Finance is great! Very friendly & professional.
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November 2023 by H N.
If I could give less than 1 star, I would. We have had our Ford vehicles serviced there for years. Recently the service department has been extremely sub-par. They do not take care of issues brought to their attention and if you make an appointment for certain things to be fixed or recall issues to be handled, don't count on them taking care of those issues. I hate taking our vehicles there, but they are the closest. We need to look elsewhere for our car care.
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November 2023 by Patch M.
Just purchased my first EV. I was not convinced on getting a Tesla or Mach-E. many of my co-workers have EV. My husband had been dealing with Andrew Romano from Villa Ford of Orange online. After driving and talking to Andrew, I decided to go with Mach-E. From the start to the end everything went more than expected. From Andrew, to manger and Geo Castaneda. They work with you to give you want you want. I would recommend Andrew and his team to anyone. A very satisfied customer. Liz and Edwin
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November 2023 by Teemstir
Great CarGreat Customer ServiceEverything Very GREAT!!Bill & AlbertoTook care of EVERYTHING!!!Happy Customer!!
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November 2023 by Mike Clinger
Doug Money Did an absolute perfect job of follow-up for my family's (2) Mavericks ordered. These awesome little trucks took a year to get, and Doug hung in there all the way with great communication. Can't thank Villa Ford or Doug enough.
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November 2023 by Sean M.
Having since leaving my previous review, the quality of service has rapidly declined. Truck was in again for Cam phaser issue repair within 20k miles of previous repair. Had my truck for 29 days, failed to complete one of the service items but yet charged me for it. Charged me for a rental vehicle while they sat on my truck for 26 of the 29 days waiting "in line" for the repairs. Absolutely appalled by the customer service, especially by their service manager who had the audacity to say that the customer doesn't matter. Putting this in perspective, after this experience, it has caused me to rethink the purchase of another Ford product. If I ran my business like this place, I would be out of business. I will do everything to avoid this dealership for all future business and would suggest you do the same!
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November 2023 by Andrew P.
Villa Ford is an incredibly dishonest dealership and repair facility. My hope is that consumers will be made aware of their practices and avoid them. The company needs major change from the top down.November 2020. I purchased a certified preowned vehicle from them. The vehicle turned out to be a lemon with many worn out parts that they claimed had been replaced prior to sale. Several electronic parts were replaced. Fortunately, I had purchased the extended factory warranty. In May 2022 I took my vehicle in for service again and had the unfortunate experience of working with Glen Kotler. The engine had low power and was shuttering under braking. It was determined that a turbo hose for the engine was broken and not covered under warranty. I paid $500 out-of-pocket to cover that. The brakes that they claimed were brand new upon purchase were warped. And the motor mount was broken. Glen told me the motor mount was out of stock due to parts shortages. At the time that was feasible due to being on the tail end of Covid. He claimed he ordered the part. However, upon my vehicle being returned to me, the driver side door lock was broken. I took it back and inspected it. Over the phone, he claimed he would take care of it. However, when I picked up the vehicle, he charged me $220 for the part that Villa Ford broke. Obviously, I spoke to the manager Mike who refused to budge and basically told me to F off. While the vehicle is in their possession, this time I had my OBD reader left in the vehicle. Upon retrieving my vehicle, the OBD reader was missing. Villa ford refused to take responsibility for the stolen item inside the vehicle.Over the next year, Glen never contacted me to give me an update on the status of the backordered motor mount. I contacted him myself numerous times to which he claimed it was still on back order. Finally in approximately June 2023, I contacted him and ordered him to give me an invoice with the part number on it, showing it had been ordered. I contacted Ford's distribution center which Villa Ford purchases its parts from and discovered that the part was readily available. My suspicion the Villa Ford never even ordered. The part was confirmed. I gave up on Villa for due to their utter incompetency and deceitful practices. I contacted another local Ford dealership and was able to immediately schedule an appointment. Upon inspection of the vehicle, not only did they discovered that the motor mount was broken, but also numerous other control arm components which Villa Ford Did not identify. The other dealership was able to order the parts and have my vehicle back to me within three days.Based on the experiences I had, I have opened criminal and administrative investigations into Villa Ford. I would encourage anyone else with similar experiences to do the same. If anyone is interested in a class action lawsuit against Villa Ford, please contact me. I strongly encourage all consumers to avoid Villa Ford, due to their dishonest and incompetent practices.
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October 2023 by Brian L.
Great experience, no hassle purchase today with the team here at Villa Ford. Our salesman Sheik was very accommodating and the whole transaction was seamless. I've owned over 160 vehicles, and had good and bad experiences, but I have to say today was a good one!
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October 2023 by murraykris
Got my new F350 from Villa Ford of Orange. The whole experience from start to finish was very professional. Highly recommend that you ask for Chuck in sales. He was first class all the way.
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October 2023 by Joel ruiz
Doug Money and the sales team at Villa Ford are top notch! Got the deal done in a short amount of time. No run around or catches. They always shoot you straight, which is priceless. I would send my grandmother to Doug and know that she would get the best deal possible!
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September 2023 by Nathan Romero
Probably one of the most greedy dealership in LA/OC county charging their consumers absurd mark-ups. Villa Ford had multiple opportunities to close a sell on a Gen 2 Raptor in 2019 and again in 2023 for a Gen 3. Both times, they asked for ridiculous mark-ups. Both times I found the same truck at other dealerships selling at MSRP. Stay away from this dealership. 0/10.
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September 2023 by Tracy Buys, DPT
I ordered a vehicle a couple of years ago, and it finally came in to the dealership. They were very informative, and helping in anyway that I could in order to make this deal happen. I didn’t feel any major stress or pressure from them. It was a wonderful experience. I recommend them for any Ford purchases.
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September 2023 by Gilbert perez
Great visit I love my new car. The experience was awesome very knowledgeable and helpful. Best car buying experience I’ve ever had. No pressure and I feel like my salesman was trying to make sure I left completely satisfied! Villa ford has a new lifetime customer!
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September 2023 by Jeff McCollum
Jeffrey Goldsmith and Janey Neuenswander both made my service and purchase of the vehicle seamless. Executed in a timely manner and made it easy. I recommend this place if you are looking for a team you can trust and feel. comfortable with.
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September 2023 by Victor Olmos
Roberto Rosas at villa Ford made it easy. He did everything to work out my budget. Definitely I would buy again from them.