-
March 2024 by Colleen N.
The ladies at this Enterprise location were super helpful. It's a small location and they don't have a ton of cars so when we showed up we sort of got what we got. But after a couple of days we needed a more appropriate vehicle for our needs and they were able to swap us out with minimal hassle. Return was also easy. Location is small but clean and so are the vehicles. This is my go-to location should I need another rental.
-
January 2024 by Bobby L.
I have a great experience here in January. The Manager was great. She was the only person I interacted with and the whole thing was over and done in 10 min.
-
November 2023 by Robert Hobson
I have always been impressed with the way you guys take care of all of your customers and I have been lucky enough to be able to buy two cars from enterprise thanks for Mike Gold and Zack gave me a great deal yesterday!
-
November 2023 by Keith Barros
Busy location but the staff here is great. Very helpful and nice. Thanks for picking me and giving me a ride home. Amin was especially helpful!
-
October 2023 by Jesse Ramirez
Had a great time with the Enterprise Charger. The whole process was easy and I was on the road within 20 minutes of pickup. I highly recommend enterprise and tell friends and family to use their services.
-
September 2023 by Abigail Lopez
This was my first time renting a car and I had a wonderful experience at this location. Check in was smooth. Shoutout to Isaiah and Jonathan. Isaiah was patient, helpful, and explained everything in detail. Jonathan, who drove me home, was really nice, a safe driver, and conversation was great!
-
September 2023 by M
Amin and Isaiah were very kind and helpful when we came to return our rental. They made it quick and easy. I difinately recommend this location to anyone.
-
August 2023 by Karen G.
I scheduled a reservation with a week in advance, got there they didn't have it available, they drove me to another location where they didn't have any vehicle available either after I waited more than an hour! The guy helping me call his manager, she said they couldn't do anything and that couldn't help me, I'll had to figured out by myself. I had to take a Lyft to another location 4mins away from where we were, lucky they had a vehicle I need it. I had previously been to this location (Orange) and also had issues! But today was the worse!
-
August 2023 by Diane L.
Isaiah Prado is the best and most helpful representative we have met! He made getting into a rental so Easy. Not to mention he was very attentive, he assists us in moving all our belongings back and forth. Professional and polite! Isaiah made this experience amazing!!! Thank you for making this a breeze . We appreciate your professionalism! The next time we need a rental car we will come here because of YOU!
-
July 2023 by Mitch Mora
I had the opportunity to talk with everyone here and they all exceeded my expectations from Tania helping me get the vehicle I wanted reserved, to Amin checking me in and explaining the insurance coaches to me. To Tony with his customer service and lastly Greg dropping me off at home. I really appreciate all the team here
-
July 2023 by Adam Burdick
manager showed no flexibility with a lost drivers license. the parking is horrible. the managers attitude was very apathetic towards us dealing with needing a car repaired. don’t go to this location. got the the other one on tustin
-
July 2023 by Jen G.
We arrived after making a reservation and they had given our car away. Jason the manager did not care, had zero concern and was more concerned about getting other customers into cars than solving our situation. We had to advocate on our behalf to fix the issue. Enterprise has gone downhill substantially- used to be in suits and had fantastic customer service- now looks like they will hire anyone off the streets with zero customer service skills. The only shining light was Luis- he was kind and helped us eventually get into a car. 7/2/23- I emailed all of the details as requested. Waiting on response from Enterprise
-
May 2023 by Eli Quin
Michael and Tanaya are very nice. However, my last experience was less than exceptional due to a lack of stock. I reserved a compact SUV since I was taking a trip to Santa Barbara and parking is an issue. I got a full-blown Subaru Ascent, this behemoth fits seven people! I had to pay for off-site parking, and take a Lyft everywhere because It would not fit in regular parking spots. The car also only had half a tank, when I went to fill it, it was almost $100!This location is nice, but I am not sure that I would risk reserving here again based on my recent experience with their stock. Lastly I felt a little rushed on the way and out.
-
April 2023 by QC Le
I dropped off the rental and Dimitri was kind enough to drop me off on his way to a customer's house. He had a great personality and was very down to earth. I felt like I was having a conversation with someone I knew for years. Great customer service.
-
April 2023 by Casey Lawless
If there was a zero star entry that I could use, that’s what I would put! My elderly parents have rented from Enterprise for many years and this morning they went to go pick up a truck that they had reserved the previous week. They are going to Sacramento and then Reno and the reason for the need of the truck was because my mom is severely disabled and cannot walk more than five feet without being in excruciating pain and therefore needs to have an electric wheelchair to assist her. That chair would not fit in any other car along with the luggage and passengers that will eventually be in it. So when my parents went to pick up the truck this morning they were told that they couldn’t rent a truck without a credit card! Well they don’t use credit cards because of the dangers of getting into debt that they can’t pay. Instead of Enterprise being understanding and willing to work with them, they just gave them this tiny SUV that wouldn’t fit her electric chair and barely fit her walker! My parents did not have the time to go look elsewhere for another car because they thought they would be all set! Well I’m here to let you all know that the Enterprise on Tustin in Orange California is NOT willing to be understanding or helpful to those who are disabled! From this point on, my family and anyone I can convince will not be using Enterprise EVER AGAIN!
