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January 2024 by Kim Luhrs
Fantastic place! Great prices and selection of patio furniture and gas logs. Allen was super helpful, friendly and very knowlegable. Thank you for the awesome experience! I will definitely be back.
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November 2023 by Keely Mahan
Amazing quality & customer service! Michelle and team have the best selection and quality fireplaces around. We did a total renovation of our interior fireplace, they helped us design it, then came out to measure our fireplace, get it drawn up & sent off to the manufacturer. Michelle personally made sure the draft fit before the final order was welded, and when the final piece arrived it was perfect!! The highest quality iron gates & beautiful gas logs. When Stephen installed it, he offered to paint the bricks behind (it looks amazing now!) and then installed everything flawlessly. I couldn't recommend them more! It's hard to find such great customer service these days, but Fireplace & Patio Trends is a quality business!
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November 2023 by Keely Y.
Amazing quality & customer service! Michelle and team have the best selection and quality fireplaces around. We did a total renovation of our interior fireplace, they helped us design it, then came out to measure our fireplace, get it drawn up & sent off to the manufacturer. Michelle personally made sure the draft fit before the final order was welded, and when the final piece arrived it was perfect!! The highest quality iron gates & beautiful gas logs. When Stephen installed it, he offered to paint the bricks behind (it looks amazing now!) and then installed everything flawlessly. I couldn't recommend them more! It's hard to find such great customer service these days, but Fireplace & Patio Trends is a quality business!
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June 2023 by Linda Sparrow
Very poor customer service. The owner quoted me a price on a fire pit and a few days later would not honor the quote she had given me. I asked to have her call me back and she never did. I asked the employee to check with her and get back to me and he never called back either. I have bought from them in the past but will never again!!
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June 2023 by Gaddi V.
This business is first in customer service and quality. I had a special order for an American Grill that went awry during the shipping process resulting in adjustments and multiple returns. Through it all, Allen and the staff were patient, supportive, and saw things through to a favorable and complete outcome. Unfortunately, some businesses have a tendency to cast the blame on the customer or the manufacturer. In this case, we didn't waste time on placing blame - they were thorough resulting in a total resolution. Great staff and an honorable retailer!
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June 2023 by Marie Crosson
These guys are the best! I have a major event scheduled at my house in two weeks. I called Steve to see what he recommended to refurbish my outside fireplace and get it working properly. Steve came out and completely transformed my ugly, non working fireplace in about an hour! Vacuumed it out, painted the interior, replaced a gas pipe with a new gas pan, new lava rocks…looks amazing! Finally works properly. And not expensive. I should have done this years ago!! I’m going to have him come back and work his magic on my other interior fireplaces. Ask for Steve. He knows what he’s doing!!
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March 2023 by Karin Kinsbursky
I am so happy I found Steve and the others at fireplace patio and trends. We needed 3 fireplaces updated and they walked every step of the way with us. The end result was timely and very satisfying. We then had a gas leak that we stumbled on at a routine service to our fireplace. Steve went above and beyond to help us get it fixed. My husband and I are so impressed with Steve. He is a super hard worker that actually takes pride in his work. On top of that they are very reasonable. Those are qualities that are very hard to find these days. I will use them and refer them to my friends and family.
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March 2023 by Beth Green
Didn't have what I needed but suggested where I may find. Friendly and helpful.
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March 2023 by M Hom
After getting some fireplace work done by Steve a few years ago he has been helping me out as a handyman around my home for the last several years. He even came out on a Sunday night when I had an emergency! I consider him and Michelle more like family at this point and they have helped me maintain my home including repairs to my roof, crawl space, side gates locks, new chair cushions and anything else that seems fixing. He can do it all and I trust that it will be done correctly and at a fair price.
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February 2023 by M T.
After getting some fireplace work done by Steve a few years ago he has been helping me out as a handyman around my home for the last several years. He even came out on a Sunday night when I had an emergency! I consider him and Michelle more like family at this point and they have helped me maintain my home including repairs to my roof, crawl space, side gates locks, new chair cushions and anything else that seems fixing. He can do it all and I trust that it will be done correctly and at a fair price.
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February 2023 by Caroline M.
Thanks for the reply Michelle. I understand you (of course) will support your Husband Steve in this matter but the fact is...you weren't here that day. You cant speak to it, but I can. I was not treated well in my own home by your Husband and others should be aware of that fact. I'm sorry if that's hurtful to you personally. I made no agreement to pay Steve for anything that day nor did I expect to. I was told (not a suggestion) to pay him after the work was completed, even though I was told at time of purchase (at your store) that completed install was paid for in full.There's a lot of businesses that have been around along time and no longer provide the customer service people expect. As for coming out to see the granite, I appreciate the offer but you and I both know, you will do nothing to repair the damage and my time is valuable.
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February 2023 by Shelly A.
FRUAD!!! Do not purchase, or have any work done here. The owner Michelle does not call you back when you have questions about any issues that were not completed correctly. Her husband Steve comes to your home and does the work and then asks for a separate payment for him on the side that was never discussed up front. We have emailed Michigan's talked on the phone and she says she will call you and never does. We will be notifying our attorneys to take care of this.
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December 2022 by Rusty W.
1st class customer service here!!! I broke the gas valve on my outdoor patio heater over the weekend and spent 3 days scouring the internet trying to gond a needle in the haystack. I came across this place which happens to be walking distance from my work. Steve said bring down what broke and let him see it, so I did. When he saw it, it did not look too promising. He then said let me keep this and look around. Needless to say he called the next day and said he found one. He then said what my bill was and then proceeded to hand deliver my part!!! I highly recommend giving them your business. Steve Haan and his team went out of their way to take care of their NEW customer!!! I will definitely be back for all my outdoor living needs!!! Thank you Steve for the BEST CUSTOMER SERVICE, Keep it up!!!
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July 2022 by Wenny Stavers
I visited their website but I didn't go farther. So little to see.
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June 2022 by Tim C.
well stocked and the prices were very fair. very helpful staff. will shop here again.