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March 2024 by Anastasia Sousa
Thoughtful and knowledgeable staff. Robert was incredibly helpful, kind, and considerate. He went above and beyond to make me feel comfortable, heard, and appreciated. I needed a knee brace and he was very knowledgeable. He made sure the brace I got was a brace that would be the best for my injury. When a brace didn't work, he went above and beyond to seek out something better. The office staff knew my name and cared about making sure I got my brace. Robert is a star! Thank you!
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February 2024 by Lu D.
It's a scam! The amputee community dislike them for a reason. They just buy companies and don't take care of them. I hope they go bankrupt
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February 2024 by Peter P.
I wrote this review by mistake for the wrong clinic. Ignore this. I couldn't figure out how to delete it.
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October 2023 by Mary Z.
Been waiting almost a year for my prothstitic and I still don't have it!!! Now they are blaming insurance company but they sent the authorization on the 5th of October and Hanger said they were refusing to pay!!!
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October 2023 by Cathy Olson
I have been a patient with Hanger clinic since 2011 and they have the most caring and helpful staff members Ever. I miss Cyrus love him dearly. Mena hurry back. The girls in the front office are absolutely wonderful nothing but Love ❤️ for all of them
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October 2023 by Scott W.
I've had fitment/functionality issues ever since I received my prosthetic from Hanger(Feb 2020). The first clinician I saw,did not address any solutions for it,so out of frustration,I sought out help from another provider(not Hanger).I even went to their clinic with belt loops installed on my socket,so I coukd try to stabilize it myself.,ordered several devices to try and stabilize it. They(Hanger) witnessed what lengths I was going through just so I could walk. The second provider tried to help,but without success. I took the leg to childrens hospital in milwaukee,and the prosthetic there (tom) was more helpful than anyone else I delt with at Hanger. So,all in I've spent 36k(self pay) and I'm just now getting around like I was hoping to 2years 8 months ago. Its not like I'm some rich insurance Co. That can absorb these huge costs without worries. If they continue to ignore my concerns,I'll be forced to contact corporate,and trash them on every single social media site I can find. Also considering calling our local news stations consumer protection department,and pit them on the news. If I get some response from Hanger,I'll edit this review accordingly. The ball is now in Hangers court.
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September 2023 by Claudia M.
I was there in January 2023 & bought a shoe lift for my right sneakers. It was Horrible they charged me $50.00, it was a waste of money, the shoe lift did absolutely Nothing. The people at Hanger clinic said that it will help to raise my foot did Nothing. GARBAGE.
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September 2023 by Teresa S.
Very nice person Jason Park, a recommendation you should have water for your clients!
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September 2023 by Blanca Luna
Staff is super friendly ?
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August 2023 by Cheryle F.
I cannot say anything good about this...impossible company to work with I cannot say anything good about this company. It should not take months to get your shoe back for a common lift from a leg discrepancy I have lived with since 1981. These people have no clue what they are doing and pass the buck in a circle from one to the other, inventing bizarre and nonsense rules about why they have not proceeded with a shoe they have had for 2 months. The first shoe they did took 3 months to get back and I was in the most horrible pain from the leg discrepancy and a bad chiropractor who crippled me. The 7 bulging vertebrae and leg discrepancy was pinching my pirriformis nerve, among others, and I literally could not walk for 7 months, being confined to my recliner while awake and getting little sleep at night without heavy doses of narcotics. My only relief was to have the shoe lifted and they dragged their feet for months getting it done. How kind or sympathetic was that? Now they are claiming I need a new prescription!! The shoe they lifted is falling apart after 7 months. The tip of the shoe is dragging on things and catching grass leaves in between the layers. Let's talk about cheap work to begin with, shall we? WHY demand a prescription?? I am paying this out of pocket. There is no insurance involved. They submit the invoice to no one but me. A call to corporate has netted 0 results. They prevaricate, stutter and refuse to provide good service. I have had this discrepancy since 1981. My leg is not going to miraculously grow. Basically, no one is responsible at this company, which means no one cares. Don't fall for their BS about customer service. That's not something they care about! Go to LIFT MYSHOEs.com (720) 638-7525) for better service and cheaper rates! Don't waste your time with these Hanger clinic idi0ts.They cannot think their way out of a wet paper bag. 1. They have no comprehension of customer service. 2. They are not submitting anything to insurance for most patients. You are going to pay out of pocket and then submit yourself if you have any insurance coverage. 3. Expect them to drag their feet and come up with bizarre reasons why your shoe is not ready. Timeliness is not an issue for them. Could this be because employees do not have the ability to solve problems, yet get the blame? Or is it because the business is so poorly run that people keep quitting and the only hires they have are bottom of the pile? Maybe they don't even train these people, just throw them into the fire and expect them to function.Well, remember, Under the Peterr Principle, every employee rises to the highest level of their incompetence. In this case, no one rises very high, which gives you a clue. 4. Corporate does not care, You will never receive a call from them. They merely redirect your issue to the local chapter of "Idi0ts, Inc." 5. Butts in chairs does not equal competent organization. 6. They are not the most affordable out there. Look elsewhere. ANYWHERE but here.
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August 2023 by Brad B.
If you want to be left hanging, literally, call this place. After waiting 10 minutes with message stating I was number 1 in line next, then a woman came on talking so fast I couldn't understand everything she said except the end where she told me to hold where I waited 20 minutes. She didn't even wait for any response. This was Downey CA location at 7700 Imperial Highway suite 3b. I called HQ and the woman who assisted me was polite and after a bit of holding, she said she too had same experience. She escalated to another level. I received a call right away from a physical therapy office, and after confirming I had the correct number said she would contact them to call me. 3 hours later, still no call.
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August 2023 by Yolanda G.
Lousy customer Srv hangers clinics -all of the locations- poor service no one answers the phone office you wait an hour b4 they call on you
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July 2023 by Amie P.
All they care about is their money. They started on my leg almost a year ago and I still do not have it completed. Started over three times and just ended up making a complete replica of my old leg which fit me seven years ago I can't get anybody to care. Hanger Clinic is absolutely horrible.
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July 2023 by George Jennings
I have been coming her for years for my prosthetic and orthotic needs. I have always been very satisfied with there staff and services. Professional , friendly and helpful in so many ways. I am grateful to have found them,
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May 2023 by Richard E.
NEVER allow these incompetent imbeciles to do anything to you. They are a horror show. Their slipshod work cost me my right leg. But, I guess if you're interested in spending the rest of your life a cripple, Hanger is the place for you. I wouldn't let them wash my car.
