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February 2024 by Ruby Lagunas
Today my husband and I came in to check out there inventory and get a ring resized and dipped again ...we ended up getting a ring enhancer for me and a new ring for my husband very pleased both of us very reasonable prices and Duy Tran was the gentlemen helping us he was great patient and not pushy at all I am very thankful that he explained everything in great detail. THANK YOU!
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February 2024 by Gabriel Lazcano
Everything excellent
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February 2024 by Amy Tanguma
Our experience was fantastic today! Great customer service, and our sales rep, Silvia was Amazing. We will be coming back for sure!
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January 2024 by Richard Torres
Be sure ask for Nina, she is amazing at what she does
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January 2024 by msvmb045 Ms Beard
Had the best experience here today. I was able to find a similar necklace here that I lost some time ago. So pleased with the level of customer service displayed at the Orange Outlet location.
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January 2024 by Adam Zarate
very patient, handling an item that was shipped incorrectly
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December 2023 by Lucero Aguirre
Diana was amazing! She explained to me all the process for my hereditary ring and love it her patience with me in all the process!
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December 2023 by Lucero Jackson
Diana was amazing! She explained to me all the process for my hereditary ring and love it her patience with me in all the process!
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December 2023 by Eric Wallace
Thank you for another great experience! Staff is always helpful and professional!
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October 2023 by Ben Rosenthal
Nina and Silvia were very professional and respectful and help me with all my needs and questions today
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October 2023 by Pistol Crockett
Just had a wonderful shopping experience at Kay Jeweler's at the Orange Outlet. The sales associate Kevin was extremely patient and knowledgeable. The customer service was fantastic...
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September 2023 by Xingcen Liu
Scam! Worst experience in any retail store. I purchased 2 items, the sales person damaged the earring when he was packing my items in the box. And he secretly added on $100 protection plan without even telling me. When I gift the item to my friend, she opened the box the item was defected. I digged out the receipt that when I realized he bundle sold me $100 worth of protection plan to cover his own mistake. I called the store, I told them the item was defected, the manager said perfect, your protection plan will definitely cover it! I said I wanted no protection plan to start with and you sold me a defective item. Still haven’t got it resolved yet. This is absolutely the worst experience any customer can have. Product’s quality is horrible, retail sales super unethical, customer service horrible. I’m gonna get this resolved and get a refund. They will absolutely not have my business in the future.
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August 2023 by Daniel Molina
Silvia was a great help finding the perfect ring for my soon to be partner in life. The trade in process was smooth and easy. Silvia has a great personality and great taste in the rings they have. When you come in definitely ask for her assistance.
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August 2023 by Vanessa Velasquez
Nina was so sweet & helpful when we were shopping for my brother’a engagement ring. She gave plenty of options & we got a beautiful ring for a great price. Definitely coming back to Nina for my jewelry needs!!!!
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July 2023 by Rich Reeves
Nina was very friendly, ready to help, and extremely knowledgeable. First time buying any jewelry of any kind and I will only be buying from her from now on!
