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March 2024 by Sean M.
Go to the one in Fountain Valley which is bad as the Showers and Jacuzzi have been out for a week and will be out for another week. The air conditioning has been not working for the past 4 months and it gets really hot in the room for the spin classes, The Management doesn't care as; long as they have your membership money!!!
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January 2024 by Linda K.
The new Manager Armando doesn't care about the members... I asked for a simple request and he refused, at least he didn't lie he is true to himself... very egotistical.
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January 2024 by Dallas S.
Very rude staff and only want long term contracts. I asked for a 3 day pass and they told me they would not do that. I just wanted to pay for a short time to see if I liked it. They lost my business for sure
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January 2024 by Jess S.
For some reason all drinking fountains are not working. Also, they have removed some paper towel dispensers in the men's locker room and there is not hot air to dry your hands. they take forever to replace basketball nets.
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December 2023 by Eric C.
Awesome staff, helped immediately when my wife and I walked in. Reno provided a tour through the whole gym. Bright and personable young man. The gym; however is not the gym we were looking for. We come from a powerlifting gym with tons of squat racks, deadlift platforms and powerbars. I didn't expect a whole lot here, but we recently moved to the area and looking for a gym nearby. The lack of the equipment we needed made it hard to consider. The music was so low, I felt like I was at a library and could hear nearby neighbors' conversations. Feedback for improvements: Will for sure draw a different crowd with more squat racks and deadlift platform combos, more olympic weights and modern pop music. Locker room also outdated with slippery tiles and inconvenient layout.
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December 2023 by Malicious Mex M.
Horrible experience with all staff except the receptionist. Aggravating a simple issue/request. I felt attacked harassed by the staff. I requested to speak to the supervisor. He told me I'm the supervisor then another employee shows up when I raised my voice. I asked her to speak to a supervisor. She said "I am the supervisor. Everyone there is a supervisor that to me is a sign of unprofessionalism, bad customer service and not acting in good faith. I am a very long time gym member. I am never treated the way I am treated at this gym.
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December 2023 by María Z.
Went to the gym this morning, went into restroom and saw the janitor selling like juices from a bag... gross.
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November 2023 by Ms. J.
Not professional in handling disputes/complaints. Poor conflict resolution. Abuse of power/imbalance of power, Unconscionable tactics, Conspiracy to commit Fraud cover-up/ misrepresentation. Failure to act in Good Faith & Fair Dealing. Breach of Contract! I complain for years to front desk and sent numerous letters of complaint regarding the cleaning staff harassing me when I come to the gym (following me and cleaning around me, up close and personal, blatant acts. Ex: cleaning the treadmill while I'm running on it. Follow me in locker room and vacume literally in front of me at my locker, trying to Provoke a response. I HAVE BEEN A MEMBER over 25 years- lifetime membership!! The corporate office pretended they were going to do something but failed to properly handled the problem. This resulted in me going to another gym where I could work our in peace without looking over my shoulder. October 2021, I decided to try and return even though I had not heard from LA Fitness/Exorta. I got on the treadmill mill and here comes the cleaning person. I took a pic of the person to prove what I have been saying. Young man came to me and said I can't take pictures of staff and asked me to leave, said I was trespassing because I said I have a right to be here and refused to leave. However, I told him there is an ongoing problem here that has NOT been taken care of and you should call your corporate office. He ignored what CA I said and sent the security Guard over to ask me to leave, I refused. Then they called the police and had me escorted out the gym. They young man told the police I am banned from coming to their gym and their manager said he is going to try and terminate my over 25- year contract. I have never been so humiliated and embarrassed in my life- not to mentioned the emotional stress. L.A. Fitness todate has failed to correct the problem but had definitely tried to cover it up. On can extrapolate they are trying to push me out because they are not making money of my my lifetime contract they acquired from Ballys Total Fitness. I'm certain many would agree they were hoping I would walk away from my contract. I have always been the initiator in trying to resolve this and each operations manager has just followed what ever corporate told them to do. This Cleary shows you what they think about their customers. No reasonable person would have dealt with this in this manner. Here is the killer, their current operations manager said when they get complaints, even if certified they throw them in the trash if they are not sent to their legal department. I have waited long enough it now time to EXPOSE them! and the world know how they treat and feel about their customers. Lastly, get this, my annual membership is only $58. dollars. Please excuse my few typos, I did not want to start over. Please share!
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November 2023 by Dave Guillen
First of all this gym is not that great, they care more about signing people on than actually taking care of the gym. Half the treadmill screech every time you run on them and they always repeating the outside every 6 months and say they remodeled! The locker rooms are beyond disgusting and the restrooms are worst. The showers are as old as the building plus 25 years.The main issue I have is that they set sauna hours until a 10:45 on weekdays and we came at 9:15 and the janitor cleaned the sauna early and shut off the steam room. After talking to front desk they confirmed it should be on and walked me over to the janitor. The janitor said they shut off early but when I clarified they do but at 10:45. It’s 9:30 he just shrugged. I asked him if he could turn it on and he said he couldn’t because it’s already washed and he didn’t have the key but miraculously 15 min later he has the key and when I asked him he refused to turn it on. Laughed at me and my friend and said it is what it is and if I wanted to use the steam room I am more than welcomed to go to the 17th street steam room and just walked away. This is so far beyond unprofessional and I’ve been coming here for over 20 years. I hope this gets addressed and if you want to shut off the steam room early then set the hours for the steam room at that time. Don’t say 10:45 and have it shut off by 9:15.BAD BUSINESS!
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November 2023 by Tagar E Tellez (Tagaron)
Exelent place clean lol friend people high recomendable.
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November 2023 by Jake R.
First time in helped by Jason, great costumer service. Good clean gym. Has all the amenities you'll need. Equipment seemed well maintained
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October 2023 by Jason Q.
Leo was extremely helpful in setting up my membership. Beautiful gym, lot's of options.
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October 2023 by Milani H.
Well my first time at this location and its a really nice gym but it needs a lot work... I took the cycling class and the bikes looks very old and the handles were very sticky like they have never been service or cleaned then I went to use the restroom after and they were a mess, very poor hygiene ???, nothing compared to the cleanness from other gym's!
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October 2023 by Jill Y.
Great workout facility. Something for everyone. Friendly staff. I would definitely recommend this place
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October 2023 by Vj L.
I've been coming to this gym since it was an LA fitness in like 2012. I recently underwent surgery and let them know so they could put my account on hold. To find out 3 months later I've been accumulating late fees because they kept trying a card that doesn't work anymore. Fast forward to wanting to get back in this gym. I can't renew this membership without paying for $100+ dollars of fees and whatnot. All because the lady that said she'd put a hold on my account didn't actually put my account on hold. So I guess I gotta find a new gym
