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April 2024 by Karen B.
Would select "F" if that were an option for this sheister company. Received an email over the weekend from them demanding payment for a physician service I received a month ago. First thing this morning I contacted the physician's office; I was told they do not use this company to collect payments. My doctor's office sends invoices directly to patients using USPS. I looked up how to file a small claims case in Orange County, CA superior court; went to MRD's website, clicked contact and told them to cease and desist and dropped in this link to the court's small claims division: Good luck if you receive a bogus collection email from this company.
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April 2024 by Sunny S.
this is the worst company to deal with . their billing company who is outsource is extremely incompetent , rude and waste everyone time for over on hr i receive a bill for 95.00 dollar in which my insurance was suppose to pay i had my insurance conference call with the billing agent so that they can just simply tell them that they will be reprocessing and paying them and to simply put a note instead of taking this info and helping us, he drag the conversation for over an hours, the agent by the name gerson was the most incompetent Clark , i have even seen he further refuse to transfer us to his supervisor for assistance, instead wasted more time on the phone asking irreverent question, not listening to what the bls agent was requesting this is insane if i could rate them minus zero, i would
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February 2024 by Dartmouth 75
Constantly ringing my phone demanding money for "radiology services" that I never had
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January 2024 by Harper J.
BEWARE!!! SCAMMERS!!! They've been sending me "bill" after "bill" (for various amounts of different dates including different YEARS) and ringing my phone non-stop for MONTHS for "radiology services" that I NEVER had!! It doesn't even matter how many times I block them, they'll call me demanding money from a different number.
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August 2023 by Cristina A.
Extremely predatory practices where they will send you bills that seem to already be past due and then send you to collections. Also will bill you for the same thing over and over again. I can't believe this is even legal.
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April 2023 by Karl J.
Huge scam, they send you an invoice due up on receipt, then a month later submit it to a collection agency.
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April 2023 by Geof L.
Last summer, I had an ultrasound done at a Providence facility. This was referred to me by a Providence physician, and I am a Providence employee with insurance through Providence. A couple of months later, I received an email invoice from this organization claiming that I owe them $234 for a separate procedure that was not covered by my insurance. I did not have this procedure performed, but their invoice claims it was apparently performed by the same physician on the same date. After contacting MR&D via phone (after attempting their email contact,) I was told that I needed to get in touch with my insurance provider, which I did. Then I contacted the Providence billing department for the hospital where my ultrasound was performed. Nobody had any record of anything other than the ultrasound, so I had my insurance provider contact MR&D via conference call so we could talk it over. During this call, it was discovered that the Medical Record Number associated with the $234 procedure was one digit different from my MRN, and that this had resulted in the procedure being mistakenly billed to my insurance. The rep made the necessary change to the account and assured me that the matter was now resolved & that I would not be hearing from them again. About a month later, another email invoice from MR&D arrived, still claiming that I owe them $234 for the same procedure that I never had performed, and that they had assured me had been resolved. I contacted them via phone yet again and explained all of this to the rep, who couldn't explain why I'd been sent another invoice, but she noted the discrepancy and assured me the matter was resolved & that I would not be hearing from them again. Today, I received yet another email invoice from MR&D, still claiming that I owe them $234 for the same procedure. Clearly, this is a predatory organization that, like so many phishing scams, keeps throwing out lines in hopes of somebody not being aware of their medical history or insurance status & taking advantage of them.
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March 2023 by Lani L.
This place is a scam. Read the reviews. I went to Providence St. Joseph Urgent Care on 1/30/23 and urgent care charged me a bill of $123.11 for the x-rays since my insurance didn't cover it. Understandable. I pay my bill and a few weeks later I get a text and email from this company for a bill of $88 for the same x-rays I've already paid for??? I contacted them and they said this charge is for the radiologist reading the results out of network. What the hell?! I contacted my insurance and they do not have ANY information from this company and saw I have already paid for the x-rays through Providence. I have no idea how this place got my info & why my insurance is unaware of these charges. I am NOT paying. This place is a huge scam!
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February 2023 by Teekya P.
If only I could give a NEGATIVE STAR, I will do so. This company hired hackers to get medical information and will start sending bills to people. I don't understand why they are allowed to stay in business. They only stop sending me those bills when I asked my lawyer to get in touch with them.
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May 2022 by Cat W.
They refuse to send claims to insurance companies and prefer to threaten collection not even 30 days after procedure. They go against all ethics, accepting referrals through insurance companies and hospital affiliations but refusing to bill anyone besides the patient. Filing a formal complaint with the medical board.
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April 2022 by d a.
Attempting to charge me even though under their contract with Medicare they are not legally permitted to charge the patient further after their reimbursement.
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November 2021 by Brian D.
Similar story as the other reviewers. I was never billed for any services and received a bill from a collection agency for a scan that was done almost a year ago. They had billed the insurance company, but it was rejected. At least the hospital went to bat to me for its portion by filing an appeal to the insurance company, but these guys didn't bother to do the same for their portion, nor did they even have the courtesy of sending me a bill before going to collections.
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September 2021 by James B.
I was never billed for any services, I have never been to this place and suddenly I receive a bill from a collection agency for $150. Called the phone number provided. I was told that it was during my visit to the ER 9 months ago, when asked why wasnt I billed for whatever services I was being charged, I was told they billed the insurance company but never got paid, so I asked how come I was not sent a bill for whatever the insurance company did not pay, I was told "I dont know sir you to call them ask them", so I called and was on hold for 33 minutes. I finaly decided to hang up. I went to their physical location all I was told was they cant help me there have to call the billing deoartment. Whatva scam, I will report them to the state and BBB.
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September 2021 by Dave G.
Billing nightmare! I just received a demand letter from a collection agency for an MRI I had done 10 months ago. The remaining balance is $30.69. I have two insurance companies which should pay 100% I never received a bill for this even though they had all of my contact information.
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June 2021 by Sue M.
I had pre-authorization for an MRI and CAT scan. 2 weeks after scans, they sent me a bill, due upon receipt. It showed my insurance denied both procedures. After complaining, which can only be done via email, and threatening to tell my doctor to stop using this facility did they call me. They said they billed a wrong insurance, hence the denial. I don't believe that is true. They didn't want to wait for the insurance company which they have contracted with-to pay them the agreed fee.
