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July 2023 by Carlos H.
Great bank great and great customer service. I was there to open an Ira and the lady that helped me went out of her way. It was very knowledgeable about the process.
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March 2022 by Aaron Weisman
Thank you Rosa and Diana for being very nice and expeditious with your help!!
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May 2021 by Jonathan L.
I called the Orange branch after being unable to get ahold of my local branch and was lucky enough to get connected with Stella. Stella took the time to understand my problem, took down my number, and actually followed up with me first thing the next day with a resolution. This kind of customer service is so rare these days!
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May 2020 by Cynthia H.
RE: Lucila Mira Assistant Vice President -Branch Supervisor Ms. Mira is the reason that I patronize the Orange Branch of Pacific Premier Bank. Ms. Mira has been extremely knowledgeable, and helpful during my time as a successor trustee. She is attentive to my questions and my requests are dealt with in a timely, thoughtful and kind manner. She has helped me several times during the past year, and always with a smile. Ms. Mira makes the relationship between me functioning as a successor trustee and Pacific Premier bank a successful one.
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April 2020 by Nick S.
During this difficult time for all of us, internationally and locally, it is truly appreciated when a bank, with all of the bad press banks, are getting of late, goes above and beyond to assist and do what is needed. I cannot begin to properly express my gratitude to Mo Helmy and his team at Pacific Premier, for their assistance with the SBA PPP loan program. Mo was up at midnight working with us to complete the application process; he was back on at 8 AM the next morning to update us and through to funding. Our funding was received expeditiously and timely due to the efforts of Mo and his team at PPBI. Your efforts helped ensure that many of our staff members remain with our firm. Thank you.
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December 2019 by Bill R.
Not my home town bank... but the service is right on the money.(Pun intended) Lucy and her team of banking professionals are amazing! CUSTOMER SERVICE I have needed things multiple times from this bank, which is not my home town bank and they have delivered every time. 1. Smiles... always smiling during service. 2. Customer service above and beyond. 3. Lucy the branch manager cares and will call your bank (Same bank different branch) and help with transactions. 4. Willing to help when they can... ie. Waited for me to make a deposit before closing! Thank you for your customer service and friendliness even when my branch is over 300 miles away!
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December 2019 by DJVJTONYG
Worst bank ever! Full of lies! & games! it was Nice at first one mistake or decline they treat you like criminals, "we need money now or else!" No room for anything! with no notice of any mis-information!!!! IT WAS CORRECT ON MY END! Nothing but rude condescending attitudes for a poor ,ugly unknown bank! Closing this account!
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November 2019 by Tom Drozdowski
I have been a customer with Grandpoint Bank (now Pacific Premier Bank) for many years. I cannot tell you how many times they have helped me. Every time I mess up they take of it. They are courteous, friendly, and most of all professional. I can't thank them enough and especially Flor for helping every time I have a problem.
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November 2019 by Cris ugalde
Great people, they always take care of the customerThank you guys
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October 2019 by Orange Empire Service Center
This is the most friendly bank I have worked with. The minute you walk in, there is either a wave, a verbal Hi, or a nod acknowledging your presence. the staff is helpful all the time. During our easy or rough business times, we have always felt welcomed, supported and empathized with. If there were more stars to score with, we would give them.
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October 2019 by Jeffrey Nath
I have been banking with this branch for over 13 years, first as Orange Community Bank, then as Grandpoint Bank, now as Pacific Premier. If you value personalized customer service above all else, as I do, then this is the bank for you. You aren't a number in their database, you are an important customer with a name and a history. I can't say enough good things about this bank. Flor and her entire staff are simply the best. I give this bank branch my highest recommendation for personal and business banking.
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October 2019 by Karen Anderson
I have banked with the Orange location for a long time and am very happy. The change to Pacific Premier Bank was a plus because it increased their hours. The staff is very friendly and accurate with their work.
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October 2019 by Karen Rogers
The most friendly and efficient bank you will ever visit. The staff is so helpful and accommodating. Our company has many business accounts here and they are very easy to work with.
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October 2019 by John P
Flor the manager at this branch has been a great help in our business banking needs. Carol is fast and efficient in helping on daily banking!
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October 2019 by Tiffany Lee
Each time I visit there is quick and friendly service. The employees there have been nice always.
