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April 2024 by Mathew Larkins
Been a customer of polo Ralph Lauren for my entire life.Today’s service has resulted in losing a customer for life.Travelled from Australia and always do my shopping when I come to America at Polo. Only to be told I can only purchase a maximum of five items. As I’m not from America. Disgraceful.
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March 2024 by Ismael Rodriguez Lara
Surprised the shop was so dirty. Prices are not worthy.
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January 2024 by TCL Enterprises
Don’t buy anything in hopes of having it picked up by someone else. Me being a VP I wanted to order and have my assistant pick it up and was told their policy only allows pick up from the person buying it ONLY. Policy definitely needs modifying. I mean what if a senior citizen orders and wants their grandchild to pick it up for them? It’s a NO GO here at POLo Had to modify other store options who were a better fit for my needs
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December 2023 by Ng Christy
We were trying to refund for the wrong size hoodie and polo shirt BUT there’s a white bald guy with beards, he hostile rude and disrespectful. He tried to make up excuses to me so that to trouble me as much as possible even though I have our receipt and tags. He refused to provide us service.DO NOT GO TO THIS STORE IF YOU HAVE OPTION.
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October 2023 by Kat P.
Needed a quick shop for an Oxford shirt and did not want to make the trip to Costa Mesa. With the nonexistent customer service here, I should have just went there. Upon walking in, the store is clean and well maintained, but I felt uncomfortable here. I could see the sales associates keeping an eye on my friend and I as we were going through shirts. Lol. Could not imagine the profiling in 2023, but I guess for this location, I'm not surprised. I wanted to stay longer and shop more, but I grabbed what I needed and left. Just because a person is not dress to the nines does not mean I'm going to grab your merchandise without paying. Keep it up. Let's see if you succeed in the future.
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September 2023 by No Ko
Moderately friendly and quiet. The price has no merit. Shirts are standard for Westerners, so the arms and waist are long, so there is no advantage. Just a sightseeing.
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August 2023 by WEXLER SAS
Very good prices
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July 2023 by Mo G.
I asked the sales associate if they had a certain size in a shirt, she was rude and said no, then I saw it on a mannequin in my size and asked if it was possible and again told no. I found one thing and when I went to purchase I showed them a coupon my husband received and texted to my phone. They says they couldn't use it unless he came in, but unfortunately he was at work. Usually great customer at Ralph Lauren but not at this one.
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July 2023 by Yo Yo
The old lady who works at 5:00pn on june 28th has really bad attitude and no will to sell product. She was lazy and she has so fking bad mind. Do not visit this store
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June 2023 by Kevin T.
I bought 3 shirts same size, when I try it on at the shop, I tried 1 shirt that fitted perfectly, so I didn't try on the other 2. Got home, pull out the tags and washed/dried them as normal. At the time to wear them, I found out 1 of 3 shirts was shorter than other 2 about 2", I think this is a mistake cut from manufacture. I brought back to the store asking for exchange (not refund). This store refused to exchange for me, they said because I already washed and dried it, so it was on me, nothing they can do about it. I complaint that is manufacture mistake when making the shirt not in correct size as it supposed to be, but they ignored my complaint...this is $110 shirt, not $20. For a store like Polo Ralph Lauren like this, refused to responsible on their faulty product, was not acceptable. No wonder they never can compare with other store like Nordstrom or even Costco...I do not recommend this store to anyone, if you still want to buy, make sure you check it carefully before buying since they mixed the defected products among the good one and you might become another victim of this scam. I won't come back this store again.
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June 2023 by Busy American
Customer service fails on just about every aspect of a retail store.Spoke to management, then I understand why the service is atrocious.Terribly managed direction. Save your time, shop and/ or special order at Macy's or a different store which carries this iconic brand.
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April 2023 by Gena G.
Maria is very helpful and friendly. The price is not very low for factory store but again it's Polo Ralph Lauren.
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April 2023 by Dirt M.
We needed help with purchasing multiple items at this polo outlet store and the staff here helped us throughout our whole process with nothing but professionalism and great customer service. The manager was kind and helpful and Irene also went above and beyond helping us and we were really thankful for her help. Definitely recommend this store!
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January 2023 by Joseph Raimond L.
Male staff was rude when I asked for help to check scent of perfumes. He didn't say a word and I was holding the sample paper for him and ignored me. He wasnt even doing anything when I approached him. As if he was super busy. Poor basic customer service. Time was at around 220pm. Curly hair and heavy set guy. Why do you even hire this kind of individual.
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December 2022 by Melanie Johnson
love love this store JOJO always go above and beyond and Dustin to put a jacket on hold for me in Carmillo Ralph Lauren Outlets. Ryan is always nice well . My family lovee this store . I wish you had kids :(