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March 2024 by Yvonne C.
Not sure why this place gets such negative reviews? The location is convenient, booking an appt online is easy and the staff has always been professional and efficient. I've been coming here as long as they've been around and have never been treated unprofessional. The waiting area inside is very small, but I always walk around the store (Vons) until it's my turn. I always come here when I need blood work done.
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February 2024 by Engy Fawzy
Not professional, refusing walk-ins 45 mins before closing while no one is in the waiting room. The behavior and service is unacceptable, this facility should not be providing medical service.
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February 2024 by Dalia ELGOHARY
everything was fine but then my daughter had to blow in bag for 30 seconds and they didn’t even last thirty seconds they just snatched it right out of my daughter mouth. when i was standing at the door one of the employee came up to me and said excuse me but just shoved me out of the doorway. they treat costumers really bad and give them attitude.
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January 2024 by Tene G.
I rushed straight from work and arrived at 4:50pm when they closed at 5pm. The lab tech wouldn't take me even though my doctor had already sent over a lab order and all of my insurance info was already in the system. She said that the blood was being picked up at 5pm and she doesn't take anyone after 4:45pm. If that's the case, change the operating hours to closing at an earlier time so people don't waste their time. It wasn't the cleanest location anyway. I definitely would not recommend doing any lab work here.
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December 2023 by may Yum
Worst quest experience ever. The woman is lazy, while another quest accepts prescriptions in email. She requested me to print it out and come back. In Quest phone instruction, it said Quest can verify the prescriptions by calling the dr. This woman did not offer any of the instructions. Just insist to ask me print it and she said if I send her email of my prescriptions, it will break her computer. And when I ask whether each Quest has different procedure, she said she doesn’t know but she needs me print it. I made my appointment at 8:10am and arrived at 7:50am at this location. But I had to go to another Quest instead of wasting my time with an unhelpful and lazy Quest employee.
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December 2023 by Gerry Z.
The Quest lab inside the Von's store on (Lincoln Ave &Tustin Ave in Orange) seriously looks like it's a storage closet turned into a "so called" medical facility. It's small, dimly lit and there are boxes of all kinds of stuff stored it's 2 chair seating area. NOT a preferred look for a medical facility.
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November 2023 by Calton Carr
I drove in the middle of a storm for 30 minutes and arrived 30 minutes before closing and the last refused the service to me. She had only one other person when I arrived and she got done with that patient in 2 minutes yet she continued to deny me the services.Absolutely unacceptable to refuse someone 30 minutes before the business closing and not having any other people to take care of. What is the reason? A simple blood draw that takes 2 minutes. This company has an overall reputation to have the worst service and for good reason, they treat patience with the least amount of courtesy or care.Never again.
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August 2023 by Jenny Hall
This place only takes appointments only but it does not say that!!!! Terrible!!Correction: I went back in and she said she was leaving and only 1 person was going to be available, she had 30 minutes to draw my blood but I guess she wanted to make sure she left on time, it's FRIDAY!! ?
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August 2023 by Jennifer Milam
So easy to get my labs done! I had an appointment and I was brought straight back. No wait! Sandy is the best! She is the only one who has ever been able to draw my blood on the first try! She said that people bring babies to her and other patients who are difficult to draw! No bruise!
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May 2023 by Michele Romero
Wonderful experience this morning. Arrived 10 mins early and was seen immediately. Prapti was very kind and thorough. I didn't even feel a pinch. Definitely my new go to place for my bloodwork!
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May 2023 by Paola Galvan
I took my son today and the woman who attended us was very rude and disrespectful. I'm pretty sure she was probably racist, she said something disrespectful probably thinking my son wouldn't understand as he was speaking to me in spanish. She was really unprofessional, she wasn't being gente she just stuck the needle straight in and pulled it out harshly not the same direction it went in.
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May 2023 by Paul Mocur
Quest diagnostics should close their doors. They provide terrible customer service all around. Their phones are all automated and they give you all sorts of prompt options and none of them lead to a live person. You get stuck in a loop and then get disconnected. I was running 15-20 minutes late for my blood draw appointment and they told me I will now be considered a walk-in. I waited 3+ hours and then I was told they don't have the correct orders from my doctor, I waited another 2 hours, 5 hours total to get my blood draw. Terrible, terrible service. Avoid them and go to a smaller lab that still cares about pleasing their patients.
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May 2023 by Aida Martinez De Perez
I went there and was sent back immediately. She said to me that she is the only one working there and I told her that the location should put a note to let people know to don't go there without an appointment. I drove 30 minutes to get there for nothing. Very bad experience.
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May 2023 by Carla F.
It's fine just drink lots of water and make an appointment. Don't be nervous , then you can grocery shop afterwards!
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April 2023 by Omar S.
This is literally the worse quest I have ever been toIt's slow No patients waiting. Two employees Still takes them 20 min to room me even though I had an appointment They take forever to complete a simple lab draw. Both ladies didn't have any technical skill set. It was a complete waste of time I will never come to this location ever again.