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January 2024 by CAROLYN JONES
Store Manager Michael Yukihiro went above and beyond helping our Woodturning Clubpurchase new equipment. Thank you Michael,Carolyn, San Diego Woodturners.
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January 2024 by John Liggett
Very friendly and knowledgeable. Had everything I needed.
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December 2023 by Michelle Walters
This store legitimately has the worst Customer Service I have ever experienced. Every time I come in, I am made to feel like I am being an inconvenience or bothering them. They are rude and unfriendly. Always seem put out. I have never left a review for anyone or anything but I have reached my limit with this place. Great products just horrible employees. Horrible service. Will not be returning after my last visit. The reason that the employees there receive a paycheck is because of their customers. They should really think about that before being so rude to their guests. It’s Customer Service 101. I am not sure if this is a family owned business or what but in my opinion some re-training or restructuring needs to happen. Awful, Awful, Awful.
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December 2023 by Sasha Saenz
Called the store to ask for a specific item only for them to leave me on hold for 15 minutes. I could hear them laughing and talking then they hung on me. Wasted my time.
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August 2023 by Tergative
Awesome store, some really nice staff who know their stuff about wood. My personal favorite part is the scraps bin where you can grab whatever wood you want for $5 a pound last I checked. Love this store, great shopping experience!
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August 2023 by Tergative Seierup
Awesome store, some really nice staff who know their stuff about wood. My personal favorite part is the scraps bin where you can grab whatever wood you want for $5 a pound last I checked. Love this store, great shopping experience!
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July 2023 by Shelley Perlin
ALWAYS THE BEST SELECTION ON WOOD AND THE BEST EMPLOYEES EVER...!! ALWAYS SO HELPFUL
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May 2023 by W M.
This review is for Rockler Corporate Headquarters, not the store located in Orange, CA. I like the store and I like its employees. I give them both five stars.Bought a pressure pot, and wanted to use the in-store $50 coupon discount. The discount could not be applied. The reason? For purposes of the coupon, the pressure pot is considered to be a power tool because it's made by power tool company. Power tools are one of the coupon exclusions. This is the decision of Rockler Corporate Headquarters.
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May 2023 by Cindy S.
A truly slow and miserable experience. I will just save myself the time and discomfort and start ordering items online. This store is fading fast.
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February 2023 by Frank King
I had a problem that was immediately rectified by Michael the store manager. He called me to see if he could help me with my issue. Amazing customer service on his part.
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February 2023 by Antonio Rodriguez
Always have to stop by when I'm around! Just take my money ?
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February 2023 by Frank K.
My previous review should be ignored, it was based on a misunderstanding. The manager Michael reached out to me to rectify the problem. Any store would be lucky to have a manager with the professionalism, courteousness, and concern for the customer that Michael has shown.
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January 2023 by John R.
Very nice staff and good selection of wood. I'm very much a beginner and the variety of purchase options helps a lot.
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January 2023 by Michael Diaz
Very rude not helpful I will never step in that building again and tell my contractor friends and family not to shop there
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January 2023 by R C.
Love this store. I have taken multiple classes, which I have enjoyed, and learned a great deal from. I actually bought my lathe after I took a pen turning class. I now make bowls as well which I've wanted to do since junior high wood shop. I have now expanded even more and make a lot of different items. The employees are very friendly, knowledgeable, and are a great help when I have multiple questions or need help with one of my many projects. The demos they do on Saturdays are also great. Getting to know how to make different things and being able to learn about a new tool and ask questions to help make work easier and quicker. Thanks Rockler. Lifetime customer.
