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October 2024 by Jackie Chan
worst place ever. they don't follow rules and just take your car. worst place!
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October 2024 by Mousa Kakish
My car was towed from my complex for parking in the wrong spot during construction. That was my bad, i can admit to that and this company has arrangement with the complex where I live. The problem is they towed my car from the front and jacked my bumper pulling it from the hood. At least handle the vehicle with some professionalism. This serves my community, and other reviews have warned about car damage. I didn’t think there was a problem til I heard my car going over a speed bump on the way home.
I will be going to the HOA meetings and suggesting an alternative. Family members and friends park here and sometimes mistakes happen and someone parks where they don’t need to. I get it, your job is to tow. Just don’t be negligent with people’s property if you are licensed to properly handle said property.
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October 2024 by Jasper Pané
Unfortunately, my friend had his car towed from a nearby luxury apartment complex. I’m very wary and suspicious of the collusion that this company had with a foreman apartment complex. You didn’t take 30 minutes since my friend parked in the wrong space that the towing company not only had been called, but was allowed to access through the highest security gates that was needed to enter into the parking structure. In addition, as outlined in the pictures, this towing company had various pricing structures based on the “type” of towing that needed to be done. Even though all its services are identical! I can’t believe such businesses exist today. It is as if they run a legalized scam. It must not feel very good working for businesses like this. Avoid this at all cost!
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October 2024 by Nicole Johnston
This morning, my fiancé’s car was towed, and I was shocked to find that the fee was $570, despite picking it up just a few hours later. When I inquired about the reasons for the towing, I was informed that they are not required to provide any pictures of the violation. I expressed my concern that this policy allows for arbitrary towing, and the representative confirmed that it could happen.
When I requested her name, she refused to provide it. During our conversation around 11:30 AM, I mentioned my intent to take further action, and she warned that I could be counter-sued if I did. She also refused to give me an email address, prompting me to call back and request to speak with a manager, which I did.
I want to share my experience, as it seems this company is taking advantage of individuals without providing proper evidence for their actions.
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October 2024 by Jordan Garbin
had my car towed and taken by southside at 1:30 am (according to the lady I spoke to on the phone, she sounded like she hated what she did and was just rude in general offering a snide "sorry" after it all.) When I go to pick up my car, I find out that whomever picked up my car cracked my front bumper into two different pieces, so ON TOP of me having to pay all this money to get it out, I had a busted bumper and a manager's card in hand. Shoutout to Rebecca, though. She was amazing at how she was able to work with me and get me the proper information and who to talk to, plus she seems like she has a good heart, unlike the first lady. Fast forward a week and a half later, after back and forth messages with the manager and a couple periods of time with no updates, I stopped by and was curious how things were moving along. Shortly following this, my car was on it's way to the shop for repairs.
Overall, do whatever you can to avoid having to deal with towing companies in any capacity. They don't care about you, they just want your money.
As for Southside itself, they did make the necessary efforts to get my car fixed and return it to me better than how they found it.
If I were to offer one piece of constructive criticism: hire more people like Rebecca
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October 2024 by Laurie C
Not a place I would ever go to again. Terrible service with unfriendly workers. Stay far far away from this business.
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September 2024 by Garold Howe
Everything is about this place is a TV show. The people and the experience.
Good luck to anything who has to deal with them. Bad people do this type of work.
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September 2024 by annie g
You can’t get mad at people who are simply doing their job and following their policies. Be respectful, and you won’t have any issues
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September 2024 by Itzi Burns
The staff here was super helpful and kind. Picking up my car and paying a ton of fees is never easy or nice, but being treated with kindness and having the techs go out of their way to help was so refreshing. Thank you guys!
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September 2024 by Nick Maldonado
they are so rude, too expensive 570...
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August 2024 by Richard B.
Shady as it gets......
Dealt with these guys 2 times and both times I was unimpressed with their lack of professionalism and customer service leaves much to be desired. Very unpleasant woman answering the phones. Very argumentative and rude. If I have my choice I'll never have to deal with this shifty business again in my life.
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August 2024 by L A
I accidentally locked myself out and left my phone inside the car as well. Luckily I noticed a man with a towing jacket and asked for help ( I believe he was off work already) and he ended up calling his coworker to go and help me. His coworker Justin arrived in a timely manner and and was so kind . He was able to open my door. GOD BLESS them both . Thank you so much!.
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July 2024 by Maria Shiryaeva
Horrible place. Extremely rude staff, asking for the documents that cannot even ask for. The lady over there told my boyfriend that she can ask for those documents because that is ‘her location.’ That is an absolute absurd. When they were towing away truck, they broke the brakes on the truck. So, who would be responsible paying those bills? PHRASE CUSTOMER SERVICE does not even exist there.
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July 2024 by David Escatel
They only play stupid in order to get the most money out of you .
Hate the " managers "
Completly uses less ..
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June 2024 by Keistina 123
Very unfortunate my car got towed, although when I got there, Ray, Joseph and on other guy (cant remember his name) we very helpful and understanding.
