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December 2023 by Ailin D.
Very bad customer service all the staff and managers are very rude especially Thomas very uncooperative and rude the price are not good they overcharged very much could find better in other dealerships. DONT COME HERE. I came in here super excited to possibly make a purchase and they totally ruined my experience.
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December 2023 by Trista O.
Stadium Nissan was awesome! My fiancé loves Nissan Zs, but we had a very specific budget. Keanu and David were awesome! They worked with us through the negotiation process and ensured we were happy with our purchase. Definitely visit these guys, they will take care of you! We appreciate it!
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December 2023 by Ken T.
At the time of purchase, I observed that the front right fender was protruding over the front driver's side tire. During my conversation with the sales representative (Keanu), I raised this issue, and the used car manager (Gill) assured me that rectifying this matter would be an easy fix, requiring only the replacement of a "clip." He confidently stated that their department could swiftly address this concern and requested me to bring in the vehicle at my convenience for the necessary repair.Relying on this understanding that the front driver's side fender issue would be promptly resolved, I proceeded with the purchase of the car. However, upon returning to Stadium Nissan of Orange on the next working day to address the fender concern, I encountered confusion from the person assisting with the intake process, as the dealership primarily dealt with Nissan vehicles and did not undertake bodywork for Corollas. Subsequently, after confirming the necessary work with the service manager, the vehicle was retained for a day.Following this, I received a call indicating that the repair was more extensive than initially anticipated and necessitated further attention, requiring them to retain the vehicle for an extended period. Due to the immediate need for my car, I informed them of my inability to leave it for an extended duration, prompting the dealership to reluctantly provide a loaner car. Despite the delay, it took two days for them to complete the repair.Regrettably, upon inspecting the vehicle upon its return, I observed that the fender was still protruding over the front driver's tire, mirroring the initial issue. In response, I promptly documented this discrepancy by capturing photographs, which I forwarded to my sales representative while also communicating the persisting issue over a phone call.
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December 2023 by Rochelle W.
I have been disappointed in the past by my dealership experiences but didn't know the difference until I moved to Anaheim. Nobody treated me right until I went to Stadium Nissan. Go where people respect you. Pdriod. I do!
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December 2023 by Christine R.
I bought a certified 2020 Nissan Sentra from Stadium Nissan this past October. I wasn't planning on car shopping and it had been a stressful few weeks since my previous car was totalled. I was in a rental Altima and knew I wanted a Nissan but tried a few other makes 1st. I came here to look at an Altima and to try a Sentra, and for me my bright blue Sentra is perfect. My sales woman Xochilth (pronounced "Sochi") was very nice, helpful, and knowledgeable. I financed through Nissan and while I didn't really have time to line up my own financing, I think the price and terms were fair and Eduardo (I think) explained things and the process was efficient. Meanwhile, while I was doing the paperwork Ray at the dealership took care of my rental so I could just drive off in my new car. Overall, they made a stressful time easier and I am still in love with my car and get 3 free oil changes.The only downsides were that: 1. The 1st car I looked at had rashed wheels. I would think when the car went through its inspection that would be fixed. The car I bought is in great condition. 2. I wrote this review in December b/c it took six weeks to get my license plates and registration which was a pain as I couldn't use the Nissan app or apply for a toll road sticker until I had permanent plates. Whether this was the dealer, the registration service, DMV, or all 3, six weeks is a long time. I think if dealers worked directly with the DMV a few weeks could be shaved off.
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December 2023 by Carlson R.
Bait and switch dealership, they'll advertise for xx,xxx then force the "add ons" on you which are non existent on the car. Paint protection lol! Sorry but I detail cars and you have a lot of swirls in the paint. Doubt there's any paint protection. Don't waste your time here. Though our sales lady was very nice the manager was something else.
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November 2023 by Ronald P.
At a time with no vehicle I was able to communicate and stress the opportunity for a vehicle. Sam and Rob were amazing and we're about to break an amazing deal. I would recommend stadium Nissan too anyone
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November 2023 by Jose Martinez
Disappointing service experience - stay away!My wife took her vehicle for service on 11/18/23, for her regular oil change check-up. Upon completion, no concerns were pointed out by the agent other than replace air filter and replace cabin filter. My wife did not use her car until 3 days later, yesterday the 21st, and observed safety issues with the car starting, car jerking, and the car not reaching optimal safe speed on the freeway. Engine light is now on when prior to service everything was flawless.Today, 11/22, at 7:50 am, we returned to the service dealer seeking help with the engine light that went on yesterday and all the safety concerns mentioned above. Both the service representative and service manager declined to evaluate the vehicle free of cost. We explained, we had just taken the vehicle for service and no engine light was on nor any other feedback was provided by the agent. The only declined services by the customer on our form we received were air filter and cabin filter replacement.This is a scam, I would warry of bringing your car here....
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November 2023 by Riley C.
This has been the worst Nissan experience I have ever experienced. I got my car towed there to get fixed and I ended up not going through with the service due to the fact that there was a chance that Nissan wasn't gonna cover the charges of my alternator getting fixed and immediately the customer service changed and they were no longer friendly.I ended up going there to pick up my car and try to install the battery so I can move it off the property and they came out and told me "no you can't do that get a tow truck and move it off the premises" they were extremely rude and not helpful one bit. Once the tow truck arrived there was a car parked in front of my vehicle preventing it from being towed and one of the workers had the keys in hand and kept watching and locking the car and not moving it. All the workers watched and didn't help me one bit or offered to move the car. I do not recommend this place one bit and the worker who had called me on the phone was named Jovani.
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November 2023 by Sandy B.
I went in for a recall first on my fob. I have a key that retracts into the fob. Their fix was to make the key not retract but to lock it in place while out. Now, the key and fob is obnoxious, big and does not fit into my pocket or purse comfortably. They also found a laundry list of other maintenance issues costing about $5,000. I took it to my mechanic who said the repairs would cost less than $2 500. BYE, BYE Nissan
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October 2023 by kelsie barnes
I had a great experience with Thai our sales person. He was very knowledagle about the cars we were interested in and made sure we felt welcomed and comfortable the entire time. Thai along with David the sales manager made sure to meet all of our needs which in turn allowed us to walk out with the car we wanted that day. Great staff that goes above and beyond for their customers.
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October 2023 by Annabelle Serna
I really enjoyed having Alma had my service representative. She told me things up front and what was needed for my warranty work. She was also able to give me better pricing on brake work needed quoted from a different Nissan dealership.
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October 2023 by Shariful Islam
Dropped off car on Saturday to get serviced due to oil leak and defective air bag sensor. I wanted to get a loaner, but was told they didn’t have any available. Also, they said the work for the oil leak is covered through warranty and the sensor is not, or would have to get approved and wouldn’t give me a loaner until the sensor warranty is approved. They said it would be a $100 deductible for the warranty for the sensor. On Monday, I called 3 times requesting to get a loaner and was told they would call back every time. Eventually, they did at 4:15 pm…45 mins before they close and said if I could make it down the dealership before they closed then they would provide me a loaner. Didn’t have enough time, so I went the next day and got a loaner for 1 day. Had to miss 2 days of work because they couldn’t provide a loaner. At the end, they said warranty covered everything and I wouldn’t have to pay anything??? So they lied the entire time so they could push the work back for 3 days. Very unprofessional. Will not be coming back here again and will let everyone know to stay clear of this dealership.
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October 2023 by Edward Siguenza
From seeing a post in TikTok after being burned by another dealership that failed to deliver and tried to push me into signing right then and there, the Stadium Nissan team has exceptionally exceeded my needs! Orfa is a pleasant and humble woman who reassured me she was there to assist in any way, she made sure I was comfortable in my decision to purchase, it may have not been what I wanted and yet at the end of the day I got a really great car and service! Ray, the Sales Manager keep his word and made my deal happen. Eduardo the Finance Manager was pleasant and efficient, I was in and out of the dealership within in an hour and on my way to start my day in my new car! Thanks to your unsurpassed dedication to customer service!
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September 2023 by me ufo
Thanks to the manager who received me, although my language is not good, but there is no obstacle to communication. It is very friendly and properly solved my problem. My car purchased in this store. All after -sales service is great. It's happy, there is almost no waiting time, I look forward to come again next time!